Fred Reichheld (English Wikipedia)

Analysis of information sources in references of the Wikipedia article "Fred Reichheld" in English language version.

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analyticsweek.com

"The One Number You Need to Grow (A Replication)". analyticsweek.com. Retrieved 2024-02-28.

archive.org

Reichheld, Fred; Markey, Rob (2011). The Ultimate Question 2.0: How Net Promoter Companies Thrive in a Customer-Driven World (Rev. and expanded ed.). Boston, Mass.: Harvard Business Review Press. ISBN 978-1-4221-7335-0.
Reichheld, Fred (2006). The Ultimate Question: Driving Good Profits and True Growth ([Nachdr.]. ed.). Boston, Mass.: Harvard Business School Press. ISBN 978-1-59139-783-0.

bloomberg.com

"The Inventor of Customer Satisfaction Surveys Is Sick of Them, Too". www.bloomberg.com. Retrieved 2024-02-28.

books.google.com

Bergevin, Real; Kinder, Afshan; Siegel, Winston; Simpson, Bruce (11 May 2010). Call Centers For Dummies. John Wiley & Sons. ISBN 978-0-470-67840-4. Retrieved 2024-02-28.

consultingmag.com

"The Top 25 Most Influential Consultants 2003," Consulting Magazine

doi.org

Burnham, Thomas A.; Wong, Jeffrey A. (2018). "Factors influencing successful net promoter score adoption by a nonprofit organization: a case study of the Boy Scouts of America". International Review on Public and Nonprofit Marketing. 15 (4): 475–495. doi:10.1007/s12208-018-0210-x. Retrieved 2024-02-28.

economist.com

"Employee loyalty: An alternative to cocker spaniels," The Economist, August 23, 2001.

fortune.com

"The simple metric that's taking over big business". fortune.com. Retrieved 2024-02-28.

harvard.edu

hbsp.harvard.edu

"One Number You Need to Grow (HBR OnPoint Enhanced Edition)". hbsp.harvard.edu. Retrieved 2024-02-28.

hbr.org

"The One Number You Need to Grow". hbr.org. Retrieved 2024-02-28.

netpromotersystem.com

"About The Ultimate Question 2.0 – Bain & Company: Net Promoter System". www.netpromotersystem.com. Retrieved 2016-04-05.

nytimes.com

query.nytimes.com

"A Man of Words Is Still Partial to One: Loyalty," Fred Andrews, The New York Times, December 29, 1999.

questback.com

"Getting started with the NPS question – a complete guide". www.questback.com. Retrieved 2024-02-28.

springer.com

link.springer.com

Burnham, Thomas A.; Wong, Jeffrey A. (2018). "Factors influencing successful net promoter score adoption by a nonprofit organization: a case study of the Boy Scouts of America". International Review on Public and Nonprofit Marketing. 15 (4): 475–495. doi:10.1007/s12208-018-0210-x. Retrieved 2024-02-28.

techtarget.com

"Net Promoter Score (NPS)". www.techtarget.com. Retrieved 2024-02-28.

userpilot.com

"NPS Analysis: How To Collect Data and Conduct an Analysis". userpilot.com. Retrieved 2024-02-28.

voxco.com

"What is NPS® Survey? : Definition, Method and Examples". www.voxco.com. Retrieved 2024-02-28.