NHS 111 (English Wikipedia)

"Coronavirus: NHS helpline extended to Northern Ireland". 29 February 2020. Archived from the original on 1 March 2020. Northern Ireland now has full access to the NHS 111 helpline service on coronavirus, the Department of Health has announced. [It] will replace the localised helpline [..] "people in Northern Ireland will have access to the same level of advice as citizens in England.""

bma.org.uk

"GPs urge delay to phoneline implementation". British Medical Association. 25 February 2012. Retrieved 1 May 2013.

bmj.com

bmjopen.bmj.com

Pope, Catherine; Turnbull, Joanne; Jones, Jeremy; Prichard, Jane; Rowsell, Ali; Halford, Susan (2 June 2017). "Has the NHS 111 urgent care telephone service been a success?". BMJ Open. 7 (5). British Medical Journal: e014815. doi:10.1136/bmjopen-2016-014815. PMC 5623427. PMID 28576895. Retrieved 28 November 2017.

qualitysafety.bmj.com

Marincowitz, Carl; Stone, Tony; Bath, Peter; Campbell, Richard; Turner, Janette Kay; Hasan, Madina; Pilbery, Richard; Thomas, Benjamin David; Sutton, Laura; Bell, Fiona; Biggs, Katie; Hopfgartner, Frank; Mazumdar, Suvodeep; Petrie, Jennifer; Goodacre, Steve (30 March 2022). "Accuracy of telephone triage for predicting adverse outcomes in suspected COVID-19: an observational cohort study". BMJ Quality & Safety: bmjqs–2021–014382. doi:10.1136/bmjqs-2021-014382. ISSN 2044-5415. PMC 8983415. PMID 35354665.

connectingforhealth.nhs.uk

"NHS Pathways". NHS Connecting for Health. Archived from the original on 26 May 2013. Retrieved 5 June 2013.

dh.gov.uk

"111 - The New Number for the Future of Non-Emergency Health Services : Department of Health - Media Centre". Department of Health. 23 August 2010. Archived from the original on 31 August 2010. Retrieved 13 March 2020.

digital.nhs.uk

"NHS 111 online is a Class 1 medical device". digital.nhs.uk. NHS Digital. 6 August 2021. Retrieved 10 October 2022.

digitalhealth.net

"NHS 111 in 'total meltdown'". E-Health Insider. Archived from the original on 31 January 2016. Retrieved 1 May 2013.

doi.org

Pope, Catherine; Turnbull, Joanne; Jones, Jeremy; Prichard, Jane; Rowsell, Ali; Halford, Susan (2 June 2017). "Has the NHS 111 urgent care telephone service been a success?". BMJ Open. 7 (5). British Medical Journal: e014815. doi:10.1136/bmjopen-2016-014815. PMC 5623427. PMID 28576895. Retrieved 28 November 2017.
Marincowitz, Carl; Stone, Tony; Bath, Peter; Campbell, Richard; Turner, Janette Kay; Hasan, Madina; Pilbery, Richard; Thomas, Benjamin David; Sutton, Laura; Bell, Fiona; Biggs, Katie; Hopfgartner, Frank; Mazumdar, Suvodeep; Petrie, Jennifer; Goodacre, Steve (30 March 2022). "Accuracy of telephone triage for predicting adverse outcomes in suspected COVID-19: an observational cohort study". BMJ Quality & Safety: bmjqs–2021–014382. doi:10.1136/bmjqs-2021-014382. ISSN 2044-5415. PMC 8983415. PMID 35354665.

england.nhs.uk

"NHS 111". england.nhs.uk. NHS England. Retrieved 11 June 2018.
"Integrated Urgent Care Service Specification" (PDF). england.nhs.uk. NHS England. 25 August 2017. Retrieved 10 October 2022.
"NHS 111 Minimum Data Set, England, March 2021" (PDF). england.nhs.uk. NHS England. April 2021. Retrieved 10 October 2022.

gov.wales

"111 service now available across Wales". GOV.WALES. Retrieved 12 April 2022.

gponline.com

"Concern over NHS 111 as CQC praises GP out-of-hours care". GP Online. 3 October 2014. Retrieved 11 October 2014.
"Contract changes and 'chaotic' reform put patients at risk, warns GPC". GPonline.com. 22 March 2013. Retrieved 1 May 2013.

healthcare-today.co.uk

"February will see the last NHS 111 sites go live | News | Healthcare Today UK". Healthcare Today. 13 December 2013. Archived from the original on 12 June 2018. Retrieved 13 March 2020.

hsj.co.uk

Renaud-Komiya, Nick (8 July 2015). "All 111 and out of hours tenders suspended". hsj.co.uk. Health Service Journal. Retrieved 10 October 2022.
"Video GP provider reveals plans to partner with 111". Health Service Journal. 4 June 2020. Retrieved 11 July 2020.
"NHS' promotion of 111 First 'not strong enough', watchdog warns". Health Service Journal. 2 August 2021. Retrieved 6 September 2021.
"A&E bookings via 111 fall 'far short of aspiration'". Health Service Journal. 25 February 2022. Retrieved 22 April 2022.
"Ambulance chiefs call for commissioning shakeup". Health Service Journal. 8 January 2020. Retrieved 24 February 2020.
"Ambulance trust to hand back key NHS 111 contract". Health Service Journal. 25 July 2022. Retrieved 28 September 2022.

lancashiretelegraph.co.uk

"Launch of new NHS call centre in Lancashire branded a 'disaster' (From Lancashire Telegraph)". Lancashiretelegraph.co.uk. 26 March 2013. Retrieved 1 May 2013.

localberkshire.co.uk

"Patients turned away after GP surgeries are all shut on the same day". Local Berkshire. 11 October 2014. Retrieved 11 October 2014.

mirror.co.uk

Bob Roberts (10 September 2010). "NHS Direct to continue after ConDem 'climbdown' - Mirror Online". Mirror.co.uk. Retrieved 1 May 2013.

nationalarchives.gov.uk

webarchive.nationalarchives.gov.uk

"Ofcom | Harmonised European numbers for harmonised services of social value (116XXX numbers)". Stakeholders.ofcom.org.uk. Archived from the original on 28 July 2014. Retrieved 1 May 2013.

nhs24.com

"Our new number is 111 - Health Information and Self Care Advice for Scotland". NHS 24. Archived from the original on 5 July 2017. Retrieved 13 March 2020.

nhs24.scot

"NHS 24 - when to call 111". NHS 24.

nhsdirect.nhs.uk

"NHS Direct delivering NHS 111 in East Midlands and East of England". NHS Direct. December 2010. Archived from the original on 3 May 2011. Retrieved 5 May 2011.
"NHS Direct launches". NHS Direct. 28 August 2010. Archived from the original on 3 September 2010. Retrieved 28 August 2010.

nih.gov

ncbi.nlm.nih.gov

Pope, Catherine; Turnbull, Joanne; Jones, Jeremy; Prichard, Jane; Rowsell, Ali; Halford, Susan (2 June 2017). "Has the NHS 111 urgent care telephone service been a success?". BMJ Open. 7 (5). British Medical Journal: e014815. doi:10.1136/bmjopen-2016-014815. PMC 5623427. PMID 28576895. Retrieved 28 November 2017.
Marincowitz, Carl; Stone, Tony; Bath, Peter; Campbell, Richard; Turner, Janette Kay; Hasan, Madina; Pilbery, Richard; Thomas, Benjamin David; Sutton, Laura; Bell, Fiona; Biggs, Katie; Hopfgartner, Frank; Mazumdar, Suvodeep; Petrie, Jennifer; Goodacre, Steve (30 March 2022). "Accuracy of telephone triage for predicting adverse outcomes in suspected COVID-19: an observational cohort study". BMJ Quality & Safety: bmjqs–2021–014382. doi:10.1136/bmjqs-2021-014382. ISSN 2044-5415. PMC 8983415. PMID 35354665.

pubmed.ncbi.nlm.nih.gov

Pope, Catherine; Turnbull, Joanne; Jones, Jeremy; Prichard, Jane; Rowsell, Ali; Halford, Susan (2 June 2017). "Has the NHS 111 urgent care telephone service been a success?". BMJ Open. 7 (5). British Medical Journal: e014815. doi:10.1136/bmjopen-2016-014815. PMC 5623427. PMID 28576895. Retrieved 28 November 2017.
Marincowitz, Carl; Stone, Tony; Bath, Peter; Campbell, Richard; Turner, Janette Kay; Hasan, Madina; Pilbery, Richard; Thomas, Benjamin David; Sutton, Laura; Bell, Fiona; Biggs, Katie; Hopfgartner, Frank; Mazumdar, Suvodeep; Petrie, Jennifer; Goodacre, Steve (30 March 2022). "Accuracy of telephone triage for predicting adverse outcomes in suspected COVID-19: an observational cohort study". BMJ Quality & Safety: bmjqs–2021–014382. doi:10.1136/bmjqs-2021-014382. ISSN 2044-5415. PMC 8983415. PMID 35354665.

nihr.ac.uk

evidence.nihr.ac.uk

"COVID-19 urgent care: can NHS 111 reliably identify people?". NIHR Evidence. 28 April 2023. Retrieved 26 May 2023.

ofcom.org.uk

"A Three-digit Number for Non-Emergency Healthcare Services". ofcom.org.uk. Ofcom. 20 August 2009. Retrieved 10 October 2022.
"New 111 non-emergency healthcare phone number confirmed". ofcom.org.uk. Ofcom. 18 December 2009. Retrieved 10 October 2022.

stakeholders.ofcom.org.uk

"Ofcom | Harmonised European numbers for harmonised services of social value (116XXX numbers)". Stakeholders.ofcom.org.uk. Archived from the original on 28 July 2014. Retrieved 1 May 2013.

officelive.com

helplines.community.officelive.com

"THA response to Ofcom 111 consultation". The Helplines Association. 20 August 2009. Archived from the original on 10 March 2012. Retrieved 13 March 2020.

standard.co.uk

Goodchild, Sophie (22 March 2013). "Lives are being risked by five-hour delays on NHS helpline, say GPs - London - News - London Evening Standard". Standard.co.uk. Retrieved 1 May 2013.

stokesentinel.co.uk

"Too many patients call the 111 NHS hotline and end up at A&E". The Sentinel. 15 September 2014. Retrieved 11 October 2014.

telegraph.co.uk

"How NHS 111 helpline refuses to send out ambulances". Daily Telegraph. 30 June 2015. Retrieved 1 July 2015.

theguardian.com

Sirin Kale (23 September 2020). "Blue lips and black skin: Did a standard 111 question help cause Olufemi Akinnola's death from Covid-19?". the Guardian. Retrieved 8 August 2023. Earlier this week, the Guardian revealed that private contractors including Serco, Sitel and Teleperformance had been commissioned to provide a "Coronavirus Response Service" on behalf of NHS 111. In the rush to get this service operational, some providers were initially unable to record calls.
"Fears for patient data after ransomware attack on NHS software supplier". The Guardian. 11 August 2022. Retrieved 11 August 2022.

theregister.co.uk

Ray, Bill (9 July 2009). "NHS Direct gets to be number one, one, one". www.theregister.co.uk. Retrieved 13 March 2020.

thisisbath.co.uk

"Patients failed by helpline disaster". This is Bath. 1 March 2013. Retrieved 1 May 2013.

thisissomerset.co.uk

"Out-of-hours GP helpline launch called off after trial causes chaos". This is Somerset. 23 March 2013. Archived from the original on 26 March 2013. Retrieved 1 May 2013.

thisiswiltshire.co.uk

"Union says it warned NHS bosses about dangers of 111 service (From This Is Wiltshire)". Thisiswiltshire.co.uk. 28 February 2013. Retrieved 1 May 2013.

unison.org.uk

"UNISON Health Care - Our NHS Our Future". Unison.org.uk. Retrieved 1 May 2013.

wales.nhs.uk

111.wales.nhs.uk

"NHS 111 Wales". 111.wales.nhs.uk. 26 April 2018. Retrieved 15 December 2022.

nhsdirect.wales.nhs.uk

"New 111 Wales Service for Swansea, Neath, Bridgend & Carmarthenshire". NHS Direct Wales. 2 May 2017. Archived from the original on 7 July 2018. Retrieved 13 March 2020.

web.archive.org

"February will see the last NHS 111 sites go live | News | Healthcare Today UK". Healthcare Today. 13 December 2013. Archived from the original on 12 June 2018. Retrieved 13 March 2020.
"Our new number is 111 - Health Information and Self Care Advice for Scotland". NHS 24. Archived from the original on 5 July 2017. Retrieved 13 March 2020.
"New 111 Wales Service for Swansea, Neath, Bridgend & Carmarthenshire". NHS Direct Wales. 2 May 2017. Archived from the original on 7 July 2018. Retrieved 13 March 2020.
"Coronavirus: NHS helpline extended to Northern Ireland". 29 February 2020. Archived from the original on 1 March 2020. Northern Ireland now has full access to the NHS 111 helpline service on coronavirus, the Department of Health has announced. [It] will replace the localised helpline [..] "people in Northern Ireland will have access to the same level of advice as citizens in England.""
"111 - The New Number for the Future of Non-Emergency Health Services : Department of Health - Media Centre". Department of Health. 23 August 2010. Archived from the original on 31 August 2010. Retrieved 13 March 2020.
"NHS Direct delivering NHS 111 in East Midlands and East of England". NHS Direct. December 2010. Archived from the original on 3 May 2011. Retrieved 5 May 2011.
"NHS Pathways". NHS Connecting for Health. Archived from the original on 26 May 2013. Retrieved 5 June 2013.
"NHS Direct launches". NHS Direct. 28 August 2010. Archived from the original on 3 September 2010. Retrieved 28 August 2010.
"Out-of-hours GP helpline launch called off after trial causes chaos". This is Somerset. 23 March 2013. Archived from the original on 26 March 2013. Retrieved 1 May 2013.
"NHS 111 in 'total meltdown'". E-Health Insider. Archived from the original on 31 January 2016. Retrieved 1 May 2013.
"THA response to Ofcom 111 consultation". The Helplines Association. 20 August 2009. Archived from the original on 10 March 2012. Retrieved 13 March 2020.

worldcat.org

Marincowitz, Carl; Stone, Tony; Bath, Peter; Campbell, Richard; Turner, Janette Kay; Hasan, Madina; Pilbery, Richard; Thomas, Benjamin David; Sutton, Laura; Bell, Fiona; Biggs, Katie; Hopfgartner, Frank; Mazumdar, Suvodeep; Petrie, Jennifer; Goodacre, Steve (30 March 2022). "Accuracy of telephone triage for predicting adverse outcomes in suspected COVID-19: an observational cohort study". BMJ Quality & Safety: bmjqs–2021–014382. doi:10.1136/bmjqs-2021-014382. ISSN 2044-5415. PMC 8983415. PMID 35354665.

x.com

@davewwest (23 August 2022). "London Ambulance Service has gone back onto Adastra, the software taken down by cyber attack nearly threw weeks ago. Statement below" (Tweet). Retrieved 23 August 2022 – via Twitter.