Service design (English Wikipedia)

Morelli, Nicola (2002). "Designing Product/Service Systems, A Methodological Exploration" (PDF). CMU. Massachusetts Institute of Technology (MIT), Volume 18, Number 3. Retrieved 2018-02-22.

designvlaanderen.be

Thoelen and Cleeren (ed.), Public Service Design. A guide for the application of service design in public organisations, 2015 http://designvlaanderen.be/publicatie/public-service-design Archived 2017-01-07 at the Wayback Machine

doi.org

Buur, Jacob; Soendergaard, Astrid (2000-01-01). "Video card game". Video card game: an augmented environment for user centred design discussions. Designing Augmented Reality Environments. pp. 63–69. doi:10.1145/354666.354673. ISBN 9781450373265. S2CID 3080267.
Morelli, Nicola (2006-12-31). "Developing new product service systems (PSS): methodologies and operational tools". Journal of Cleaner Production. 14 (17): 1495–1501. doi:10.1016/j.jclepro.2006.01.023.
Holmlid, Stefan (2007-05-27). "Interaction Design and Service Design, Expanding a Comparison of Design Disciplines". Nordes. Nordes 2007: Design Inquiries. 1 (2). doi:10.21606/nordes.2007.031. ISBN 9781912294466. ISSN 1604-9705. S2CID 109110352 – via nordes.org in proceedings from Nordic Design Research Conference, Design Inquiries.
Stickdorn, Marc (2008), "Service design", The Routledge Handbook of Tourism Marketing, Routledge, doi:10.4324/9781315858265.ch24, ISBN 978-1-315-85826-5, retrieved 2023-04-05
Lynn Shostack, G. (1982-01-01). "How to Design a Service". European Journal of Marketing. 16 (1): 49–63. doi:10.1108/eum0000000004799. ISSN 0309-0566.
Shostack, G. Lynn (1982). "How to Design a Service". European Journal of Marketing. 16: 49–63. doi:10.1108/EUM0000000004799.
Parker, Christopher J.; May, Andrew; Mitchell, Val; Burrows, Alison (2013). "Capturing Volunteered Information for Inclusive Service Design: Potential Benefits and Challenges". The Design Journal. 16 (2): 197–218. doi:10.2752/175630613x13584367984947. S2CID 110716823.

dx.doi.org

Stickdorn, Marc (2008), "Service design", The Routledge Handbook of Tourism Marketing, Routledge, doi:10.4324/9781315858265.ch24, ISBN 978-1-315-85826-5, retrieved 2023-04-05
Lynn Shostack, G. (1982-01-01). "How to Design a Service". European Journal of Marketing. 16 (1): 49–63. doi:10.1108/eum0000000004799. ISSN 0309-0566.

echallenges.org

E.g. Albinsson, L., M. Lind, et al. (2007). Co-Design: An approach to border crossing, Network Innovation. eChallenges 2007, The Hague, The Netherlands. http://echallenges.org/e2010/outbox/eChallenges_e2007_ref_195_doc_3562.pdf Archived 2011-07-26 at the Wayback Machine

hbr.org

Shostack, G. Lynn (1984-01-01). "Designing Services That Deliver". Harvard Business Review. Retrieved 2018-02-27.
"Look to Government—Yes, Government—for New Social Innovations". Harvard Business Review. 2014-11-20. Retrieved 2018-02-24.

iit.edu

id.iit.edu

Kumar, Vijay (2004-01-31). "User Insight Tools, A Shareable Database for Global Research" (PDF). Illinois Institute of Technology. {{cite journal}}: Cite journal requires |journal= (help)

interaction-design.org

"Service Blueprints - Communicating the Design of Services". The Interaction Design Foundation. 2018. Retrieved 2018-02-27.

issuu.com

Moritz, Stefan; Mager, Birgit (2005). "Service Design, Practical access to an evolving field". Issuu. p. 66. Retrieved 2018-02-22.

lboro.ac.uk

dspace.lboro.ac.uk

Parker, Christopher J.; May, Andrew; Mitchell, Val; Burrows, Alison (2013). "Capturing Volunteered Information for Inclusive Service Design: Potential Benefits and Challenges". The Design Journal. 16 (2): 197–218. doi:10.2752/175630613x13584367984947. S2CID 110716823.

liu.se

ida.liu.se

Segelström, Fabian; Raijmakers, Bas; Holmlid, Stefan (January 2009). "Thinking and Doing Ethnography in Service Design" (PDF). Linköping University, Department of Computer and Information Science. Retrieved 2018-02-27.

marketingclassicspress.com

"G. Lynn Shostack Archives". Marketing Classics Press. 28 November 2017. Retrieved 2018-02-27.

maynoothuniversity.ie

eprints.maynoothuniversity.ie

Hooper, Daire (2013). "The servicescape as an antecedent to service quality and behavioral intentions" (PDF). Journal of Services Marketing, Emerald Group Publishing Limited. Retrieved 2018-02-27.

nationalarchives.gov.uk

webarchive.nationalarchives.gov.uk

"Policy Review, Building on progress: Public services" (PDF). Prime Minister’s Strategy Unit. March 2007. Archived from the original on 2010-03-04. Retrieved 2018-02-23.{{cite web}}: CS1 maint: bot: original URL status unknown (link)

nordes.org

Holmlid, Stefan (2007-05-27). "Interaction Design and Service Design, Expanding a Comparison of Design Disciplines". Nordes. Nordes 2007: Design Inquiries. 1 (2). doi:10.21606/nordes.2007.031. ISBN 9781912294466. ISSN 1604-9705. S2CID 109110352 – via nordes.org in proceedings from Nordic Design Research Conference, Design Inquiries.
Morelli, Nicola; Tollestrup, Christian (2009-02-23). "New Representation Techniques for Designing in a Systemic Perspective". Nordes (2) (published 2007). ISSN 1604-9705.

parliament.uk

publications.parliament.uk

"User Involvement in Public Services, Sixth Report of Session" (PDF). Public Administration Select Committee, The House of Commons, London: The Stationery Office Limited. 2008-05-07. Retrieved 2018-02-23.

partnerships.org.au

Leadbeater, Charles; Cottam, Hilary (2009-07-01). "The User Generated State: Public Services 2.0". Social Enterprise Partnerships. Archived from the original on 2021-05-06. Retrieved 2018-02-24.

researchgate.net

Buur, Jacob; Binder, Thomas; Brandt, Eva (2000-01-01). "Taking Video beyond 'Hard Data' in User Centred Design". Participatory Design Conference.
Buur, Jacob; Soendergaard, Astrid (2000-01-01). "Video card game". Video card game: an augmented environment for user centred design discussions. Designing Augmented Reality Environments. pp. 63–69. doi:10.1145/354666.354673. ISBN 9781450373265. S2CID 3080267.
Morelli, Nicola (2006-12-31). "Developing new product service systems (PSS): methodologies and operational tools". Journal of Cleaner Production. 14 (17): 1495–1501. doi:10.1016/j.jclepro.2006.01.023.
Holmlid, Stefan (2012-01-01). Designing for Resourcefulness in Service: Some Assumptions and Consequences. Lapland University Press. ISBN 9789524845519.

semanticscholar.org

api.semanticscholar.org

Buur, Jacob; Soendergaard, Astrid (2000-01-01). "Video card game". Video card game: an augmented environment for user centred design discussions. Designing Augmented Reality Environments. pp. 63–69. doi:10.1145/354666.354673. ISBN 9781450373265. S2CID 3080267.
Holmlid, Stefan (2007-05-27). "Interaction Design and Service Design, Expanding a Comparison of Design Disciplines". Nordes. Nordes 2007: Design Inquiries. 1 (2). doi:10.21606/nordes.2007.031. ISBN 9781912294466. ISSN 1604-9705. S2CID 109110352 – via nordes.org in proceedings from Nordic Design Research Conference, Design Inquiries.
Parker, Christopher J.; May, Andrew; Mitchell, Val; Burrows, Alison (2013). "Capturing Volunteered Information for Inclusive Service Design: Potential Benefits and Challenges". The Design Journal. 16 (2): 197–218. doi:10.2752/175630613x13584367984947. S2CID 110716823.

service-design-network.org

Fineman, Andrea; Brandenburg, Thomas. "SDN U.S. National Conference". Service Design Network (SDN). Retrieved 2018-02-27.

servicedesigntoday.org

"Service design background and evolution". Servicedesigntoday.org. Retrieved 2018-02-27.

springer.com

link.springer.com

Hamid, Suoheimo, Umar Zakir Abdul, Mari (2023). Service Design for Emerging Technologies Product Development: Bridging the Interdisciplinary Knowledge Gap. Retrieved 30 July 2023.{{cite book}}: CS1 maint: multiple names: authors list (link)

ssir.org

Bason, Christian (2013). "Design-Led Innovation in Government". Stanford Social Innovation Review (SSIR). Stanford University. Retrieved 2018-02-24.

thegovlab.org

"MindLab: The evolution of a public innovation lab - The Governance Lab @ NYU". The Governance Lab @ NYU. 2016-03-07. Retrieved 2018-02-24.

thepsychreport.com

"Executive Order Formally Establishes US 'Nudge Unit'". Behavioral Scientist. 2015-09-16. Archived from the original on 2019-09-21. Retrieved 2018-02-24.

typepad.com

socialinnovation.typepad.com

Sophia, Parker; Heapy, Joe (2006-07-01). "The Journey to the Interface, how public service design can connect users to reform" (PDF). Demos.

web.archive.org

E.g. Albinsson, L., M. Lind, et al. (2007). Co-Design: An approach to border crossing, Network Innovation. eChallenges 2007, The Hague, The Netherlands. http://echallenges.org/e2010/outbox/eChallenges_e2007_ref_195_doc_3562.pdf Archived 2011-07-26 at the Wayback Machine
Leadbeater, Charles; Cottam, Hilary (2009-07-01). "The User Generated State: Public Services 2.0". Social Enterprise Partnerships. Archived from the original on 2021-05-06. Retrieved 2018-02-24.
Thoelen and Cleeren (ed.), Public Service Design. A guide for the application of service design in public organisations, 2015 http://designvlaanderen.be/publicatie/public-service-design Archived 2017-01-07 at the Wayback Machine
"Executive Order Formally Establishes US 'Nudge Unit'". Behavioral Scientist. 2015-09-16. Archived from the original on 2019-09-21. Retrieved 2018-02-24.

worldcat.org

Holmlid, Stefan (2007-05-27). "Interaction Design and Service Design, Expanding a Comparison of Design Disciplines". Nordes. Nordes 2007: Design Inquiries. 1 (2). doi:10.21606/nordes.2007.031. ISBN 9781912294466. ISSN 1604-9705. S2CID 109110352 – via nordes.org in proceedings from Nordic Design Research Conference, Design Inquiries.
Morelli, Nicola; Tollestrup, Christian (2009-02-23). "New Representation Techniques for Designing in a Systemic Perspective". Nordes (2) (published 2007). ISSN 1604-9705.
Lynn Shostack, G. (1982-01-01). "How to Design a Service". European Journal of Marketing. 16 (1): 49–63. doi:10.1108/eum0000000004799. ISSN 0309-0566.