The Canadian Motor Vehicle Arbitration Plan (CAMVAP) is a dispute resolution program for consumers in Canada who are experiencing problems with the assembly of their vehicle or with how the manufacturer implements its new-vehicle warranty. CAMVAP covers new, used, owned or leased vehicles from the current model year and up to an additional four model years old. CAMVAP is an arbitration program, which is free to consumers. Hearings are held in the consumer's home community. The process normally takes less than 70 days from start to finish. Most consumers are able to handle their own case without the assistance of an attorney. The manufacturers do not use attorneys; their representatives are usually current (or retired) district parts and services representatives. A vehicle inspection is normally part of an arbitration hearing, and the arbitrator can order a technical inspection of the vehicle (at the program's expense) if necessary. More information...
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