Liveops is a contact center company based in Scottsdale, Arizona. It was formed by the merger of Silicon Valley startup CallCast, founded in 2001 by Wendell Brown and Bill Trenchard, and competing startup Liveops, founded in 2000 by Steve Doumar and Doug Feirstein in Fort Lauderdale, Florida. In 2015, the company moved its headquarters to Scottsdale. Liveops provides U.S.-based agent services for insurance, health and human services, and retail customers. Liveops was one of the first "gig economy" companies and the work-at-home virtual workforce industry, and it has been featured at an INSEAD Case Study at Harvard Business Review. As of 2016, Liveops employed a large work-at-home workforce with over 25,000 temporary, work-at-home employees, and its cloud platform had processed more than one billion minutes of customer service interactions. More information...
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