The Office of Ombudsman is a Hong Kong statutory authority, established on 1 March 1989, charged with ensuring that Hong Kong is served by a fair and efficient public administration that is committed to accountable, openness and quality of services. It operates mainly by investigating and giving recommendations to government departments. The major purpose of the Ombudsman is to investigate complaints against major public organisations and government departments and agencies in Hong Kong. It also oversees complaints against the executive branch in relation to non-compliance with the Code on Access to Information. Notably, the Ombudsman is empowered to initiate direct investigations into issues of potentially wide public interest and concern without the requirement of having a complainant. For instance, it conducts four to eight active investigations each year, such as regarding the policy over special education services for students with emotional needs, following an enquiry by a Legislative Councillor. Another example would be looking into government policy on granting recreational lease and then making recommendations. More information...
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