OTRS (originally Open-Source Ticket Request System) is a service management suite. The suite contains an agent portal, admin dashboard and customer portal. In the agent portal, teams process tickets and requests from customers (internal or external). There are various ways in which this information, as well as customer and related data can be viewed. As the name implies, the admin dashboard allows system administrators to manage the system: Options are many, but include roles and groups, process automation, channel integration, and CMDB/database options. The third component, the customer portal, is much like a customizable webpage where information can be shared with customers and requests can be tracked on the customer side. More information...
According to PR-model, otrs.com is ranked 113,921st in multilingual Wikipedia, in particular this website is ranked 84,871st in English Wikipedia.
The website is placed before kinklovers.com and after maduradas.com in the BestRef global ranking of the most important sources of Wikipedia.
