Grandey، Alicia A. (2000). "Emotion regulation in the workplace: A new way to conceptualize emotional labor". Journal of Occupational Health Psychology. ج. 5 ع. 1: 59–100. DOI:10.1037/1076-8998.5.1.95. PMID:10658889. S2CID:18404826.
nih.gov
pubmed.ncbi.nlm.nih.gov
Grandey، Alicia A. (2000). "Emotion regulation in the workplace: A new way to conceptualize emotional labor". Journal of Occupational Health Psychology. ج. 5 ع. 1: 59–100. DOI:10.1037/1076-8998.5.1.95. PMID:10658889. S2CID:18404826.
semanticscholar.org
api.semanticscholar.org
Grandey، Alicia A. (2000). "Emotion regulation in the workplace: A new way to conceptualize emotional labor". Journal of Occupational Health Psychology. ج. 5 ع. 1: 59–100. DOI:10.1037/1076-8998.5.1.95. PMID:10658889. S2CID:18404826.