Обслужване на клиенти (Bulgarian Wikipedia)

Analysis of information sources in references of the Wikipedia article "Обслужване на клиенти" in Bulgarian language version.

refsWebsite

Global rank Bulgarian rank

6^th place

11^th place

1fastcompany.com

1,040^th place

6,179^th place

8^th place

19^th place

archive.org

Turban, Efraim. Electronic Commerce: A Managerial Perspective. Prentice Hall, 2002. ISBN 0131854615.
Peppers, Don and Martha Rogers, Ph.D. Rules to Break and Laws to Follow. Wiley, 2008. ISBN 978-0470227541. с. 24, 164.
Dall, Michael, Bailine, Adam. Service this: Winning the war against customer disservice. 1st. Last Chapter First, 2004. ISBN 0975371908.

bbc.co.uk

news.bbc.co.uk

Lunch Lesson Four – Customer service // BBC News, 3 октомври 2003. Посетен на 27 октомври 2008.

fastcompany.com

Solomon, Micah. Seven Keys to Building Customer Loyalty--and Company Profits // Fast Company. 4 март 2010. Посетен на 14 март 2010.