Alexander Ziegler, Thomas Peisl, Robert Raeside:Improving service quality through customer feedback – the case of NPS in IBM’s training services. In: International Journal of Quality and Service Sciences. Band15, Nr.2, 7.August 2023, ISSN1756-669X, S.190–203, doi:10.1108/IJQSS-09-2022-0106 (emerald.com[abgerufen am 24.September 2026]).
Alexander Ziegler, Thomas Peisl, Robert Raeside:Improving service quality through customer feedback – the case of NPS in IBM’s training services. In: International Journal of Quality and Service Sciences. Band15, Nr.2, 7.August 2023, ISSN1756-669X, S.190–203, doi:10.1108/IJQSS-09-2022-0106 (emerald.com[abgerufen am 24.September 2026]).
Alexander Ziegler, Thomas Peisl, Robert Raeside:Improving service quality through customer feedback – the case of NPS in IBM’s training services. In: International Journal of Quality and Service Sciences. Band15, Nr.2, 7.August 2023, ISSN1756-669X, S.190–203, doi:10.1108/IJQSS-09-2022-0106 (emerald.com[abgerufen am 24.September 2026]).