Σχεδιασμός υπηρεσιών (Greek Wikipedia)

Analysis of information sources in references of the Wikipedia article "Σχεδιασμός υπηρεσιών" in Greek language version.

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archive.org

Richard, Normann (2000). Service Management : Strategy and Leadership in Service Business. Wiley. ISBN 978-0471494393.

bbc.com

«'Nudge unit' privatisation unveiled» (στα αγγλικά). BBC News. 2014-02-05. https://www.bbc.com/news/uk-politics-26030205. Ανακτήθηκε στις 2018-02-24.

books.google.com

Hollins, Bill· Shinkins, Sadie (2006). Managing Service Operations: Design and Implementation. SAGE. σελ. 8. ISBN 978-1848604667.

careerfoundry.com

«Introduction to Service Design: What It Is and How It Works». careerfoundry.com (στα Αγγλικά). Ανακτήθηκε στις 31 Αυγούστου 2022.

cmu.edu

cs.cmu.edu

Morelli, Nicola (2002). «Designing Product/Service Systems, A Methodological Exploration» (PDF). CMU. Massachusetts Institute of Technology (MIT), Volume 18, Number 3. Ανακτήθηκε στις 22 Φεβρουαρίου 2018.

designvlaanderen.be

Thoelen and Cleeren (ed.), Public Service Design. A guide for the application of service design in public organisations, 2015 http://designvlaanderen.be/publicatie/public-service-design Αρχειοθετήθηκε 2017-01-07 στο Wayback Machine.

doi.org

dx.doi.org

Morelli, Nicola (2006-12-31). «Developing new product service systems (PSS): methodologies and operational tools». Journal of Cleaner Production 14 (17): 1495–1501. doi:10.1016/j.jclepro.2006.01.023. https://www.researchgate.net/publication/245167505.
Holmlid, Stefan (2007-05-27). «Interaction Design and Service Design, Expanding a Comparison of Design Disciplines». Nordes. Nordes 2007: Design Inquiries 1 (2). doi:10.21606/nordes.2007.031. ISBN 9781912294466. ISSN 1604-9705. http://www.nordes.org/opj/index.php/n13/article/view/157.
Shostack, G. Lynn (1982). «How to Design a Service». European Journal of Marketing 16: 49–63. doi:10.1108/EUM0000000004799.
Parker, Christopher J.; May, Andrew; Mitchell, Val; Burrows, Alison (2013). «Capturing Volunteered Information for Inclusive Service Design: Potential Benefits and Challenges». The Design Journal 16 (2): 197–218. doi:10.2752/175630613x13584367984947. https://dspace.lboro.ac.uk/2134/11589.

echallenges.org

E.g. Albinsson, L., M. Lind, et al. (2007). Co-Design: An approach to border crossing, Network Innovation. eChallenges 2007, The Hague, The Netherlands. http://echallenges.org/e2010/outbox/eChallenges_e2007_ref_195_doc_3562.pdf Αρχειοθετήθηκε 2011-07-26 στο Wayback Machine.

hbr.org

Shostack, G. Lynn (1984-01-01). «Designing Services That Deliver». Harvard Business Review. https://hbr.org/1984/01/designing-services-that-deliver. Ανακτήθηκε στις 2018-02-27.
«Look to Government—Yes, Government—for New Social Innovations». Harvard Business Review. 2014-11-20. https://hbr.org/2014/11/look-to-governmentyes-governmentfor-new-social-innovations. Ανακτήθηκε στις 2018-02-24.

iit.edu

id.iit.edu

Kumar, Vijay (2004-01-31). «User Insight Tools, A Shareable Database for Global Research». Illinois Institute of Technology (IIT). https://www.id.iit.edu/wp-content/uploads/2015/03/user-insights-tool-kumar_iwips2004.pdf.

interaction-design.org

«Service Blueprints - Communicating the Design of Services» (στα αγγλικά). The Interaction Design Foundation. 2018. https://www.interaction-design.org/literature/article/service-blueprints-communicating-the-design-of-services. Ανακτήθηκε στις 2018-02-27.

issuu.com

Moritz, Stefan· Mager, Birgit (2005). «Service Design, Practical access to an evolving field». Issuu. σελ. 66. Ανακτήθηκε στις 22 Φεβρουαρίου 2018.

lboro.ac.uk

dspace.lboro.ac.uk

Parker, Christopher J.; May, Andrew; Mitchell, Val; Burrows, Alison (2013). «Capturing Volunteered Information for Inclusive Service Design: Potential Benefits and Challenges». The Design Journal 16 (2): 197–218. doi:10.2752/175630613x13584367984947. https://dspace.lboro.ac.uk/2134/11589.

liu.se

ida.liu.se

Segelström, Fabian· Raijmakers, Bas· Holmlid, Stefan (Ιανουαρίου 2009). «Thinking and Doing Ethnography in Service Design» (PDF). Linköping University, Department of Computer and Information Science. Ανακτήθηκε στις 27 Φεβρουαρίου 2018.

marketingclassicspress.com

«G. Lynn Shostack Archives». Marketing Classics Press (στα Αγγλικά). Ανακτήθηκε στις 27 Φεβρουαρίου 2018.

maynoothuniversity.ie

eprints.maynoothuniversity.ie

Hooper, Daire (2013). «The servicescape as an antecedent to service quality and behavioral intentions» (PDF). Journal of Services Marketing, Emerald Group Publishing Limited. Ανακτήθηκε στις 27 Φεβρουαρίου 2018.

nationalarchives.gov.uk

webarchive.nationalarchives.gov.uk

«Policy Review, Building on progress: Public services» (PDF). Prime Minister’s Strategy Unit. Μαρτίου 2007. Αρχειοθετήθηκε από το πρωτότυπο στις 4 Μαρτίου 2010. Ανακτήθηκε στις 23 Φεβρουαρίου 2018. CS1 maint: BOT: original-url status unknown (link)

nordes.org

Holmlid, Stefan (2007-05-27). «Interaction Design and Service Design, Expanding a Comparison of Design Disciplines». Nordes. Nordes 2007: Design Inquiries 1 (2). doi:10.21606/nordes.2007.031. ISBN 9781912294466. ISSN 1604-9705. http://www.nordes.org/opj/index.php/n13/article/view/157.
Morelli, Nicola; Tollestrup, Christian (2009-02-23). «New Representation Techniques for Designing in a Systemic Perspective». Nordes (2). 2007. ISSN 1604-9705. http://www.nordes.org/opj/index.php/n13/article/view/148.

parliament.uk

publications.parliament.uk

«User Involvement in Public Services, Sixth Report of Session» (PDF). Public Administration Select Committee, The House of Commons, London: The Stationery Office Limited. 7 Μαΐου 2008. Ανακτήθηκε στις 23 Φεβρουαρίου 2018.

partnerships.org.au

Leadbeater, Charles· Cottam, Hilary (1 Ιουλίου 2009). «The User Generated State: Public Services 2.0». Social Enterprise Partnerships. Αρχειοθετήθηκε από το πρωτότυπο στις 6 Μαΐου 2021. Ανακτήθηκε στις 24 Φεβρουαρίου 2018.

researchgate.net

Buur, Jacob; Binder, Thomas; Brandt, Eva (2000-01-01). «Taking Video beyond 'Hard Data' in User Centred Design». Participatory Design Conference. https://www.researchgate.net/publication/242609565.
Morelli, Nicola (2006-12-31). «Developing new product service systems (PSS): methodologies and operational tools». Journal of Cleaner Production 14 (17): 1495–1501. doi:10.1016/j.jclepro.2006.01.023. https://www.researchgate.net/publication/245167505.
Holmlid, Stefan (1 Ιανουαρίου 2012). Designing for Resourcefulness in Service: Some Assumptions and Consequences. Lapland University Press. ISBN 9789524845519.

service-design-network.org

Fineman, Andrea· Brandenburg, Thomas. «SDN U.S. National Conference». Service Design Network (SDN). Ανακτήθηκε στις 27 Φεβρουαρίου 2018.

servicedesigntoday.org

«Service design background and evolution». Servicedesigntoday.org. Ανακτήθηκε στις 27 Φεβρουαρίου 2018.

ssir.org

Bason, Christian (2013). «Design-Led Innovation in Government» (στα αγγλικά). Stanford Social Innovation Review (SSIR) (Stanford University). https://ssir.org/articles/entry/design_led_innovation_in_government. Ανακτήθηκε στις 2018-02-24.

thegovlab.org

«MindLab: The evolution of a public innovation lab - The Governance Lab @ NYU» (στα αγγλικά). The Governance Lab @ NYU. 2016-03-07. http://thegovlab.org/mindlab-the-evolution-of-a-public-innovation-lab/. Ανακτήθηκε στις 2018-02-24.

thepsychreport.com

«Executive Order Formally Establishes US 'Nudge Unit'» (στα αγγλικά). Behavioral Scientist. 2015-09-16. Αρχειοθετήθηκε από το πρωτότυπο στις 2019-09-21. https://web.archive.org/web/20190921012303/http://thepsychreport.com/politics/executive-order-formally-establishes-us-nudge-unit/. Ανακτήθηκε στις 2018-02-24.

typepad.com

socialinnovation.typepad.com

Sophia, Parker; Heapy, Joe (2006-07-01). «The Journey to the Interface, how public service design can connect users to reform». Demos. http://socialinnovation.typepad.com/files/journey-to-the-interface.pdf.

web.archive.org

E.g. Albinsson, L., M. Lind, et al. (2007). Co-Design: An approach to border crossing, Network Innovation. eChallenges 2007, The Hague, The Netherlands. http://echallenges.org/e2010/outbox/eChallenges_e2007_ref_195_doc_3562.pdf Αρχειοθετήθηκε 2011-07-26 στο Wayback Machine.
Leadbeater, Charles· Cottam, Hilary (1 Ιουλίου 2009). «The User Generated State: Public Services 2.0». Social Enterprise Partnerships. Αρχειοθετήθηκε από το πρωτότυπο στις 6 Μαΐου 2021. Ανακτήθηκε στις 24 Φεβρουαρίου 2018.
Thoelen and Cleeren (ed.), Public Service Design. A guide for the application of service design in public organisations, 2015 http://designvlaanderen.be/publicatie/public-service-design Αρχειοθετήθηκε 2017-01-07 στο Wayback Machine.
«Executive Order Formally Establishes US 'Nudge Unit'» (στα αγγλικά). Behavioral Scientist. 2015-09-16. Αρχειοθετήθηκε από το πρωτότυπο στις 2019-09-21. https://web.archive.org/web/20190921012303/http://thepsychreport.com/politics/executive-order-formally-establishes-us-nudge-unit/. Ανακτήθηκε στις 2018-02-24.

worldcat.org

Holmlid, Stefan (2007-05-27). «Interaction Design and Service Design, Expanding a Comparison of Design Disciplines». Nordes. Nordes 2007: Design Inquiries 1 (2). doi:10.21606/nordes.2007.031. ISBN 9781912294466. ISSN 1604-9705. http://www.nordes.org/opj/index.php/n13/article/view/157.
Morelli, Nicola; Tollestrup, Christian (2009-02-23). «New Representation Techniques for Designing in a Systemic Perspective». Nordes (2). 2007. ISSN 1604-9705. http://www.nordes.org/opj/index.php/n13/article/view/148.