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semanticscholar.org
api.semanticscholar.org
Chiles, Benjamin W.; Roloff, Michael E. (6 August 2014). "Apologies, Expectations, and Violations: An Analysis of Confirmed and Disconfirmed Expectations for Responses to Apologies". Communication Reports. 27 (2): 65–77. doi:10.1080/08934215.2014.890735. S2CID143683319.
Opt, Susan K. (July 2013). "Apology as Power Intervention: The Case of News of the World". Western Journal of Communication. 77 (4): 424–443. doi:10.1080/10570314.2013.767471. S2CID145731184.
Ebesu Hubbard, Amy S.; Hendrickson, Blake; Fehrenbach, Keri Szejda; Sur, Jennifer (May 2013). "Effects of Timing and Sincerity of an Apology on Satisfaction and Changes in Negative Feelings During Conflicts". Western Journal of Communication. 77 (3): 305–322. doi:10.1080/10570314.2013.770160. S2CID143164158.
Bachman, Guy Foster; Guerrero, Laura K. (3 February 2007). "Forgiveness, Apology, and Communicative Responses to Hurtful Events". Communication Reports. 19 (1): 45–56. doi:10.1080/08934210600586357. S2CID143512088.
Boyd, David P.; Hill, Krista M. (2015-08-01). "Who Should Apologize When an Employee Transgresses? Source Effects on Apology Effectiveness". Journal of Business Ethics. 130 (1): 163–170. doi:10.1007/s10551-014-2205-9. ISSN1573-0697. S2CID145652189.
Ho, Benjamin; Liu, Elaine (2011-08-12). "Does sorry work? The impact of apology laws on medical malpractice". Journal of Risk and Uncertainty. 43 (2): 141–167. doi:10.1007/s11166-011-9126-0. ISSN0895-5646. S2CID189952391.
McConnell, Terrance (2018), "Moral Dilemmas", in Zalta, Edward N. (ed.), The Stanford Encyclopedia of Philosophy (Fall 2018 ed.), Metaphysics Research Lab, Stanford University, retrieved 2019-07-03
Boyd, David P.; Hill, Krista M. (2015-08-01). "Who Should Apologize When an Employee Transgresses? Source Effects on Apology Effectiveness". Journal of Business Ethics. 130 (1): 163–170. doi:10.1007/s10551-014-2205-9. ISSN1573-0697. S2CID145652189.
Kellerman, Barbara (April 2006). "When should a leader apologize and when not?". Harvard Business Review. 84 (4): 72–81, 148. ISSN0017-8012. PMID16579415.
Ho, Benjamin; Liu, Elaine (2011-08-12). "Does sorry work? The impact of apology laws on medical malpractice". Journal of Risk and Uncertainty. 43 (2): 141–167. doi:10.1007/s11166-011-9126-0. ISSN0895-5646. S2CID189952391.