Gino, Francesca; Pisano, Gary (2008-03-11). "Toward a Theory of Behavioral Operations". Manufacturing & Service Operations Management. 10 (4): 676–691. doi:10.1287/msom.1070.0205. ISSN1523-4614.
Gino, Francesca; Pisano, Gary (2008-03-11). "Toward a Theory of Behavioral Operations". Manufacturing & Service Operations Management. 10 (4): 676–691. doi:10.1287/msom.1070.0205. ISSN1523-4614.