Analysis of information sources in references of the Wikipedia article "Cigna" in English language version.
Last month, testimony in front of the U.S. Senate Committee on Commerce, Science and Transportation by a former health insurance insider named Wendell Potter made news even before it occurred: CBS News headlined: "Cigna Whistleblower to Testify." After Potter's testimony, the industry scrambled to do damage control: "Insurers defend rescissions, take heat for lack of transparency."
The company has built a system that allows its doctors to instantly reject a claim on medical grounds without opening the patient file, leaving people with unexpected bills, according to corporate documents and interviews with former Cigna officials. Over a period of two months last year, Cigna doctors denied over 300,000 requests for payments using this method, spending an average of 1.2 seconds on each case, the documents show.
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