Customer experience (English Wikipedia)

B-to-B CMOs: It's Time to Own the Customer Experience, Sheryl Pattek. September 02, 2015. AdAge. "43% of CMOs told us that they owned customer experience in their organization"

asq.org (Global: low place; English: 8,897^th place)

"Customer Experience". asq.org. Retrieved 2018-07-02.

avaya.com (Global: low place; English: low place)

Dorman, Stuart. "The Future Is Customer Experience Management". Avaya. Retrieved 7 May 2015.

bloomberg.com (Global: 99^th place; English: 77^th place)

"Contact Center as a Service Market Size to Reach USD 17.19 Billion in 2030". Bloomberg. May 23, 2022.

books.google.com (Global: 3^rd place; English: 3^rd place)

Das, Subhasish (2007). Customer Relationship Management. Excel Books India. ISBN 9788174465313.

businessweek.com (Global: 712^th place; English: 526^th place)

Rae, Jeananne (2006-11-27). "The Importance of Great Customer Experiences". Bloomberg.com. Business Week. Archived from the original on June 26, 2012. Retrieved 2012-01-05.

conversionxl.com (Global: low place; English: low place)

Nasoi, Roxana (2017-08-23). "6 Customer Journey Mapping Examples: How UX Pros Do It". CXL. Retrieved 9 June 2018.

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Sebor, Jessica (2008-02-20). "CRM Gets Serious". CRM Magazine. Retrieved 2008-05-13.

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"How Digital Visualisation Tools are Driving New Retail Sales and Marketing Models". digitalmarketingmagazine.co.uk. 5 May 2017. Retrieved 17 March 2018.

doi.org (Global: 2^nd place; English: 2^nd place)

Godovykh, Maksim; Tasci, Asli D.A. (July 2020). "Customer experience in tourism: A review of definitions, components, and measurements" (PDF). Tourism Management Perspectives. 35 100694. doi:10.1016/j.tmp.2020.100694. ISSN 2211-9736. S2CID 219478840.
Godovykh, Maksim; Tasci, Asli D.A. (July 2020). "Customer experience in tourism: A review of definitions, components, and measurements" (PDF). Tourism Management Perspectives. 35 100694. doi:10.1016/j.tmp.2020.100694. ISSN 2211-9736. S2CID 219478840.
Bagdare, Shilpa; Jain, Rajnish (2013-09-02). "Measuring retail customer experience". International Journal of Retail & Distribution Management. 41 (10): 790–804. doi:10.1108/ijrdm-08-2012-0084. ISSN 0959-0552.
Shaw, Colin (2007), "The Attention Cluster", The DNA of Customer Experience, London: Palgrave Macmillan UK, pp. 67–85, doi:10.1057/9780230210813_5, ISBN 978-1-349-35237-1
Gentile, Chiara; Spiller, Nicola; Noci, Giuliano (October 2007). "How to Sustain the Customer Experience". European Management Journal. 25 (5): 395–410. doi:10.1016/j.emj.2007.08.005. ISSN 0263-2373.
Kahneman, D.; Wakker, P. P.; Sarin, R. (1997-05-01). "Back to Bentham? Explorations of Experienced Utility". The Quarterly Journal of Economics. 112 (2): 375–406. doi:10.1162/003355397555235. hdl:1765/23011. ISSN 0033-5533.
Godovykh, Maksim; Tasci, Asli D. A. (2020-05-26). "Satisfaction vs experienced utility: current issues and opportunities" (PDF). Current Issues in Tourism. 23 (18): 2273–2282. doi:10.1080/13683500.2020.1769573. ISSN 1368-3500. S2CID 219745029.
Wirtz, Derrick; Kruger, Justin; Scollon, Christie Napa; Diener, Ed (September 2003). "What to Do on Spring Break?". Psychological Science. 14 (5): 520–524. doi:10.1111/1467-9280.03455. ISSN 0956-7976. PMID 12930487. S2CID 38682592.
Andajani, Erna (2015-11-25). "Understanding Customer Experience Management in Retailing". Procedia - Social and Behavioral Sciences. 2nd Global Conference on Business and Social Sciences (GCBSS-2015) on "Multidisciplinary Perspectives on Management and Society", 17–18 September 2015, Bali, Indonesia. 211: 629–633. doi:10.1016/j.sbspro.2015.11.082.
Holbrook, Morris B.; Hirschman, Elizabeth C. (1982-09-01). "The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun". Journal of Consumer Research. 9 (2): 132–140. doi:10.1086/208906. ISSN 0093-5301. S2CID 53509469.
Ali, Faizan (2016). "A study on holistic customer experience in selected resort hotels in China". European Journal of Tourism Research. 12: 212–215. doi:10.54055/ejtr.v12i.223.
Kim, Junghyun; Ah Yu, Eun (2016-02-18). "The Holistic Brand Experience of Branded Mobile Applications Affects Brand Loyalty". Social Behavior and Personality. 44 (1): 77–87. doi:10.2224/sbp.2016.44.1.77.
Ren, Lianping; Qiu, Hanqin; Wang, Peilai; Lin, Pearl M. C. (2016-01-01). "Exploring customer experience with budget hotels: Dimensionality and satisfaction". International Journal of Hospitality Management. 52: 13–23. doi:10.1016/j.ijhm.2015.09.009. hdl:10397/43654.
Tynan, Caroline; McKechnie, Sally; Hartley, Stephanie (2014-08-01). "Interpreting value in the customer service experience using customer-dominant logic". Journal of Marketing Management. 30 (9–10): 1058–1081. doi:10.1080/0267257X.2014.934269. ISSN 0267-257X. S2CID 167935053.
Liu, Stephanie Q (May 2024). "AI concierge in the customer journey: what is it and how can it add value to the customer?". Journal of Service Management. 35 (6): 136–158. doi:10.1108/JOSM-12-2023-0523.
Hart, Cathy; Stachow, Grazyna; Cadogan, John W. (2013-11-01). "Conceptualising town centre image and the customer experience". Journal of Marketing Management. 29 (15–16): 1753–1781. doi:10.1080/0267257X.2013.800900. ISSN 0267-257X. S2CID 167342578.
Lemon, Katherine N.; Verhoef, Peter C. (November 2016). "Understanding Customer Experience Throughout the Customer Journey". Journal of Marketing. 80 (6): 69–96. doi:10.1509/jm.15.0420. ISSN 0022-2429.
Grewal, Dhruv; Levy, Michael; Kumar, V. (2009-03-01). "Customer Experience Management in Retailing: An Organizing Framework". Journal of Retailing. Enhancing the Retail Customer Experience. 85 (1): 1–14. doi:10.1016/j.jretai.2009.01.001. S2CID 59147390.
Frow, P.; Payne, A. (2007). "Towards the 'perfect' customer experience". Journal of Brand Management. 15 (2): 89–101. doi:10.1057/palgrave.bm.2550120. S2CID 167404686.
Ng, Sandy (2011). "Generating positive word-of-mouth in the service experience". Managing Service Quality. 21 (2). Emerald Group Publishing Limited: 133–151. doi:10.1108/09604521111113438. Retrieved July 26, 2019.
Klaus, P. (2014). "Towards practical relevance — Delivering superior firm performance through digital customer experience strategies". J Direct Data Digit Mark Pract. 15 (4): 306–316. doi:10.1057/dddmp.2014.20.
Palmer, A. (2010). "Customer experience management: a critical review of an emerging idea". Journal of Services Marketing. 24 (3): 196–208. doi:10.1108/08876041011040604.
Chen, Ying; Prentice, Catherine (2024). "Integrating Artificial Intelligence and Customer Experience". Australasian Marketing Journal. 33 (2): 141–153. doi:10.1177/14413582241252904.
Petty, R. E.; Cacioppo, J. T. (1986). "Central and peripheral routes to persuasion: An individual different perspective". Journal of Personality and Social Psychology. 51 (5): 1032–1045. doi:10.1037/0022-3514.51.5.1032.
Campbell, M. C.; Kirmani, A. (2000). "Consumers' use of persuasion knowledge: The effects of accessibility and cognitive capacity on perceptions of an influence agent". Journal of Consumer Research. 27 (1): 1–15. CiteSeerX 10.1.1.1027.9833. doi:10.1086/314309.
Wolny, J.; Charoensuksai, N. (2014). "Mapping customer journeys in multichannel decision-making". Journal of Direct, Data and Digital Marketing Practice. 15 (4): 317–326. doi:10.1057/dddmp.2014.24.
Berman, S. J. (2012). "Digital transformation: opportunities to create new business models". Strategy & Leadership. 40 (2): 16–24. doi:10.1108/10878571211209314.
Diaz Ruiz, Carlos (2024-06-13), "Customer Journeys", Elgar Encyclopedia of Consumer Behavior, Edward Elgar Publishing, pp. 134–136, doi:10.4337/9781803926278.ch42, ISBN 978-1-80392-627-8, retrieved 2024-06-14
Puccinelli, Nancy M.; Goodstein, Ronald C.; Grewal, Dhruv; Price, Robert; Raghubir, Priya; Stewart, David (2009-03-01). "Customer Experience Management in Retailing: Understanding the Buying Process". Journal of Retailing. Enhancing the Retail Customer Experience. 85 (1): 15–30. doi:10.1016/j.jretai.2008.11.003.
Homburg, Christian; Jozić, Danijel; Kuehnl, Christina (2017). "Customer experience management: toward implementing an evolving marketing concept". Journal of the Academy of Marketing Science. 45 (3): 377–401. doi:10.1007/s11747-015-0460-7.
Lemon, Katherine N.; Verhoef, Peter C. (2016). "Understanding Customer Experience Throughout the Customer Journey". Journal of Marketing. 80 (6): 69–96. doi:10.1509/jm.15.0420.

drive.google.com (Global: 1,343^rd place; English: 1,354^th place)

Ng, Sandy (2011). "Generating positive word-of-mouth in the service experience". Managing Service Quality. 21 (2). Emerald Group Publishing Limited: 133–151. doi:10.1108/09604521111113438. Retrieved July 26, 2019.

econsultancy.com (Global: low place; English: low place)

"Five innovators of the in-store customer experience". econsultancy.com. 2017-07-26. Archived from the original on 2018-03-18. Retrieved 17 March 2018.

elgaronline.com (Global: low place; English: low place)

Diaz Ruiz, Carlos (2024-06-13), "Customer Journeys", Elgar Encyclopedia of Consumer Behavior, Edward Elgar Publishing, pp. 134–136, doi:10.4337/9781803926278.ch42, ISBN 978-1-80392-627-8, retrieved 2024-06-14

engadget.com (Global: 466^th place; English: 349^th place)

"How Rebecca Minkoff uses tech to make her fashion stores stand out". engadet.com. 25 December 2016. Retrieved 17 March 2018.

eur.nl (Global: low place; English: 9,966^th place)

repub.eur.nl

Kahneman, D.; Wakker, P. P.; Sarin, R. (1997-05-01). "Back to Bentham? Explorations of Experienced Utility". The Quarterly Journal of Economics. 112 (2): 375–406. doi:10.1162/003355397555235. hdl:1765/23011. ISSN 0033-5533.

fastcompany.com (Global: 1,040^th place; English: 623^rd place)

Eilam, Barak (September 20, 2022). "From friction to satisfaction: Redefining customer experience". Fast Company. Fast Company.

forrester.com (Global: low place; English: low place)

Kerry, Bodine (2012-05-22). "Outside In: The Power Of Putting Customers At The Center Of Your Business". Forrester Research. Retrieved 2025-11-25.

grandviewresearch.com (Global: low place; English: low place)

"Customer Experience Management Market Report, 2021-2028". Grand View Research. April 2021. Archived from the original on 2021-08-11. Retrieved 2021-08-11.

handle.net (Global: 102^nd place; English: 76^th place)

hdl.handle.net

Kahneman, D.; Wakker, P. P.; Sarin, R. (1997-05-01). "Back to Bentham? Explorations of Experienced Utility". The Quarterly Journal of Economics. 112 (2): 375–406. doi:10.1162/003355397555235. hdl:1765/23011. ISSN 0033-5533.
Ren, Lianping; Qiu, Hanqin; Wang, Peilai; Lin, Pearl M. C. (2016-01-01). "Exploring customer experience with budget hotels: Dimensionality and satisfaction". International Journal of Hospitality Management. 52: 13–23. doi:10.1016/j.ijhm.2015.09.009. hdl:10397/43654.

hbr.org (Global: 2,754^th place; English: 1,686^th place)

hbr.org

"Understanding Customer Experience". Harvard Business Review. 2007-02-01. ISSN 0017-8012. Retrieved 2021-01-09.
"Welcome to the Experience Economy". Harvard Business Review. 1998-07-01. ISSN 0017-8012. Retrieved 2021-01-09.
Richardson, Adam (2016-03-25). "What You Can and Should Be Doing with Your Customer Journeys". Harvard Business Review. ISSN 0017-8012. Retrieved 2026-01-19.
McKendrick, Joe (March 8, 2023). "Executives Need to Invest in Understanding the Customer Experience". Harvard Business Review.
Richardson, Adam (15 November 2010). "Using Customer Journey Maps to Improve Customer Experience". Harvard Business Review.

blogs.hbr.org

Richardson, A. (2010, 10 28). Understanding the customer experience. Retrieved from Harvard Business Review Blog Network: http://blogs.hbr.org/cs/2010/10/understanding_customer_experie.html

hbs.edu (Global: 4,520^th place; English: 2,790^th place)

hbswk.hbs.edu

Allen, James, R., Frederick F, H., & Barney. (2005, 11 07). The Three "D"'s of Customer Service. Retrieved from Harvard Business School: http://hbswk.hbs.edu/archive/5075.html

irbnet.de (Global: low place; English: low place)

Nenonen, Suvi; Rasila, Heidi; Junnonen, Juha-Matti; Kärnä, Sami (June 30, 2016). "Customer Journey – a method to investigate user experience" (PDF).

kanopystreaming.com (Global: low place; English: low place)

aut.kanopystreaming.com

Marcom Projects. (2007). Persuasion in everyday life [Video file]. Retrieved from https://aut.kanopystreaming.com/video/persuasion-everyday-life

marketingweek.com (Global: low place; English: 8,228^th place)

"How top brands are using AI to improve customer experience". Marketing Week. September 10, 2019.

mckinsey.com (Global: 6,781^st place; English: 4,660^th place)

David Court; et al. (2009), The consumer decision journey, McKinsey&Company, archived from the original on 2015-05-01, retrieved 2015-04-28
Creating value through transforming customer journeys (Report). McKinsey & Company. 2016.

nih.gov (Global: 4^th place; English: 4^th place)

pubmed.ncbi.nlm.nih.gov

Wirtz, Derrick; Kruger, Justin; Scollon, Christie Napa; Diener, Ed (September 2003). "What to Do on Spring Break?". Psychological Science. 14 (5): 520–524. doi:10.1111/1467-9280.03455. ISSN 0956-7976. PMID 12930487. S2CID 38682592.
C, Meyer; A, Schwager (2007). "Understanding Customer Experience". Harvard Business Review. 85 (2): 1–12. PMID 17345685.

oxforddictionaries.com (Global: 710^th place; English: 648^th place)

Oxford. (2016). touchpoint - definition of touchpoint in English from the Oxford dictionary. Retrieved from http://www.oxforddictionaries.com/definition/english/touchpoint Archived 2016-04-14 at the Wayback Machine

psu.edu (Global: 207^th place; English: 136^th place)

citeseerx.ist.psu.edu

Campbell, M. C.; Kirmani, A. (2000). "Consumers' use of persuasion knowledge: The effects of accessibility and cognitive capacity on perceptions of an influence agent". Journal of Consumer Research. 27 (1): 1–15. CiteSeerX 10.1.1.1027.9833. doi:10.1086/314309.

sagepub.com (Global: 731^st place; English: 638^th place)

journals.sagepub.com

Lemon, Katherine N.; Verhoef, Peter C. (November 2016). "Understanding Customer Experience Throughout the Customer Journey". Journal of Marketing. 80 (6): 69–96. doi:10.1509/jm.15.0420. ISSN 0022-2429.

sas.com (Global: low place; English: low place)

"Customer Experience Management: What it is and why it matters". SAS. Retrieved 7 May 2015.

semanticscholar.org (Global: 11^th place; English: 8^th place)

api.semanticscholar.org

Godovykh, Maksim; Tasci, Asli D.A. (July 2020). "Customer experience in tourism: A review of definitions, components, and measurements" (PDF). Tourism Management Perspectives. 35 100694. doi:10.1016/j.tmp.2020.100694. ISSN 2211-9736. S2CID 219478840.
Godovykh, Maksim; Tasci, Asli D.A. (July 2020). "Customer experience in tourism: A review of definitions, components, and measurements" (PDF). Tourism Management Perspectives. 35 100694. doi:10.1016/j.tmp.2020.100694. ISSN 2211-9736. S2CID 219478840.
Godovykh, Maksim; Tasci, Asli D. A. (2020-05-26). "Satisfaction vs experienced utility: current issues and opportunities" (PDF). Current Issues in Tourism. 23 (18): 2273–2282. doi:10.1080/13683500.2020.1769573. ISSN 1368-3500. S2CID 219745029.
Wirtz, Derrick; Kruger, Justin; Scollon, Christie Napa; Diener, Ed (September 2003). "What to Do on Spring Break?". Psychological Science. 14 (5): 520–524. doi:10.1111/1467-9280.03455. ISSN 0956-7976. PMID 12930487. S2CID 38682592.
Holbrook, Morris B.; Hirschman, Elizabeth C. (1982-09-01). "The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun". Journal of Consumer Research. 9 (2): 132–140. doi:10.1086/208906. ISSN 0093-5301. S2CID 53509469.
Tynan, Caroline; McKechnie, Sally; Hartley, Stephanie (2014-08-01). "Interpreting value in the customer service experience using customer-dominant logic". Journal of Marketing Management. 30 (9–10): 1058–1081. doi:10.1080/0267257X.2014.934269. ISSN 0267-257X. S2CID 167935053.
Hart, Cathy; Stachow, Grazyna; Cadogan, John W. (2013-11-01). "Conceptualising town centre image and the customer experience". Journal of Marketing Management. 29 (15–16): 1753–1781. doi:10.1080/0267257X.2013.800900. ISSN 0267-257X. S2CID 167342578.
Grewal, Dhruv; Levy, Michael; Kumar, V. (2009-03-01). "Customer Experience Management in Retailing: An Organizing Framework". Journal of Retailing. Enhancing the Retail Customer Experience. 85 (1): 1–14. doi:10.1016/j.jretai.2009.01.001. S2CID 59147390.
Frow, P.; Payne, A. (2007). "Towards the 'perfect' customer experience". Journal of Brand Management. 15 (2): 89–101. doi:10.1057/palgrave.bm.2550120. S2CID 167404686.

smu.edu.sg (Global: low place; English: low place)

ink.library.smu.edu.sg

Wirtz, Derrick; Kruger, Justin; Scollon, Christie Napa; Diener, Ed (September 2003). "What to Do on Spring Break?". Psychological Science. 14 (5): 520–524. doi:10.1111/1467-9280.03455. ISSN 0956-7976. PMID 12930487. S2CID 38682592.

technologymagazine.com (Global: low place; English: low place)

"The top 10 biggest technology companies in the US in 2023". technologymagazine.com. 2023-03-22. Retrieved 2023-05-02.

technologyreview.com (Global: 1,943^rd place; English: 1,253^rd place)

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ucf.edu (Global: 7,594^th place; English: 4,706^th place)

stars.library.ucf.edu

Godovykh, Maksim; Tasci, Asli D.A. (July 2020). "Customer experience in tourism: A review of definitions, components, and measurements" (PDF). Tourism Management Perspectives. 35 100694. doi:10.1016/j.tmp.2020.100694. ISSN 2211-9736. S2CID 219478840.
Godovykh, Maksim; Tasci, Asli D.A. (July 2020). "Customer experience in tourism: A review of definitions, components, and measurements" (PDF). Tourism Management Perspectives. 35 100694. doi:10.1016/j.tmp.2020.100694. ISSN 2211-9736. S2CID 219478840.
Godovykh, Maksim; Tasci, Asli D. A. (2020-05-26). "Satisfaction vs experienced utility: current issues and opportunities" (PDF). Current Issues in Tourism. 23 (18): 2273–2282. doi:10.1080/13683500.2020.1769573. ISSN 1368-3500. S2CID 219745029.

upenn.edu (Global: 702^nd place; English: 520^th place)

marketing.wharton.upenn.edu

University of Pennsylvania, Barbara E. Kahn, accessed 23 June 2023

userpilot.com (Global: low place; English: low place)

"12 Best Practices for Creating an End-to-end Customer Experience". Userpilot Blog. 2025-06-25.
"How to Create a Positive Customer Experience in SaaS". Userpilot Blog.

warc.com (Global: low place; English: low place)

Bailey, P. (2015). marketing to the senses: multi-sensory strategy to align the brand touchpoints. Retrieved March 29, 2016, from http://www.warc.com

web.archive.org (Global: 1^st place; English: 1^st place)

Oxford. (2016). touchpoint - definition of touchpoint in English from the Oxford dictionary. Retrieved from http://www.oxforddictionaries.com/definition/english/touchpoint Archived 2016-04-14 at the Wayback Machine
Rae, Jeananne (2006-11-27). "The Importance of Great Customer Experiences". Bloomberg.com. Business Week. Archived from the original on June 26, 2012. Retrieved 2012-01-05.
"Customer Experience Management Market Report, 2021-2028". Grand View Research. April 2021. Archived from the original on 2021-08-11. Retrieved 2021-08-11.
David Court; et al. (2009), The consumer decision journey, McKinsey&Company, archived from the original on 2015-05-01, retrieved 2015-04-28
"Five innovators of the in-store customer experience". econsultancy.com. 2017-07-26. Archived from the original on 2018-03-18. Retrieved 17 March 2018.

worktribe.com (Global: low place; English: low place)

nottingham-repository.worktribe.com

Tynan, Caroline; McKechnie, Sally; Hartley, Stephanie (2014-08-01). "Interpreting value in the customer service experience using customer-dominant logic". Journal of Marketing Management. 30 (9–10): 1058–1081. doi:10.1080/0267257X.2014.934269. ISSN 0267-257X. S2CID 167935053.

worldcat.org (Global: 5^th place; English: 5^th place)

search.worldcat.org

Godovykh, Maksim; Tasci, Asli D.A. (July 2020). "Customer experience in tourism: A review of definitions, components, and measurements" (PDF). Tourism Management Perspectives. 35 100694. doi:10.1016/j.tmp.2020.100694. ISSN 2211-9736. S2CID 219478840.
Godovykh, Maksim; Tasci, Asli D.A. (July 2020). "Customer experience in tourism: A review of definitions, components, and measurements" (PDF). Tourism Management Perspectives. 35 100694. doi:10.1016/j.tmp.2020.100694. ISSN 2211-9736. S2CID 219478840.
Bagdare, Shilpa; Jain, Rajnish (2013-09-02). "Measuring retail customer experience". International Journal of Retail & Distribution Management. 41 (10): 790–804. doi:10.1108/ijrdm-08-2012-0084. ISSN 0959-0552.
Gentile, Chiara; Spiller, Nicola; Noci, Giuliano (October 2007). "How to Sustain the Customer Experience". European Management Journal. 25 (5): 395–410. doi:10.1016/j.emj.2007.08.005. ISSN 0263-2373.
"Understanding Customer Experience". Harvard Business Review. 2007-02-01. ISSN 0017-8012. Retrieved 2021-01-09.
Kahneman, D.; Wakker, P. P.; Sarin, R. (1997-05-01). "Back to Bentham? Explorations of Experienced Utility". The Quarterly Journal of Economics. 112 (2): 375–406. doi:10.1162/003355397555235. hdl:1765/23011. ISSN 0033-5533.
Godovykh, Maksim; Tasci, Asli D. A. (2020-05-26). "Satisfaction vs experienced utility: current issues and opportunities" (PDF). Current Issues in Tourism. 23 (18): 2273–2282. doi:10.1080/13683500.2020.1769573. ISSN 1368-3500. S2CID 219745029.
Wirtz, Derrick; Kruger, Justin; Scollon, Christie Napa; Diener, Ed (September 2003). "What to Do on Spring Break?". Psychological Science. 14 (5): 520–524. doi:10.1111/1467-9280.03455. ISSN 0956-7976. PMID 12930487. S2CID 38682592.
Holbrook, Morris B.; Hirschman, Elizabeth C. (1982-09-01). "The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun". Journal of Consumer Research. 9 (2): 132–140. doi:10.1086/208906. ISSN 0093-5301. S2CID 53509469.
"Welcome to the Experience Economy". Harvard Business Review. 1998-07-01. ISSN 0017-8012. Retrieved 2021-01-09.
Tynan, Caroline; McKechnie, Sally; Hartley, Stephanie (2014-08-01). "Interpreting value in the customer service experience using customer-dominant logic". Journal of Marketing Management. 30 (9–10): 1058–1081. doi:10.1080/0267257X.2014.934269. ISSN 0267-257X. S2CID 167935053.
Hart, Cathy; Stachow, Grazyna; Cadogan, John W. (2013-11-01). "Conceptualising town centre image and the customer experience". Journal of Marketing Management. 29 (15–16): 1753–1781. doi:10.1080/0267257X.2013.800900. ISSN 0267-257X. S2CID 167342578.
Lemon, Katherine N.; Verhoef, Peter C. (November 2016). "Understanding Customer Experience Throughout the Customer Journey". Journal of Marketing. 80 (6): 69–96. doi:10.1509/jm.15.0420. ISSN 0022-2429.
Richardson, Adam (2016-03-25). "What You Can and Should Be Doing with Your Customer Journeys". Harvard Business Review. ISSN 0017-8012. Retrieved 2026-01-19.

wvu.edu (Global: 8,912^th place; English: 5,763^rd place)

imc.wvu.edu

West Virginia University. (2015). Integrated Marketing Communications. Retrieved March 29, 2016, from http://imc.wvu.edu/about/what_is_imc

zdnet.com (Global: 786^th place; English: 558^th place)

Afshar, Vala (August 2, 2023). "How to achieve hyper-personalization using generative AI platforms". ZDNet.

Customer experience (English Wikipedia)

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grandviewresearch.com (Global: low place; English: low place)

handle.net (Global: 102nd place; English: 76th place)

hdl.handle.net

hbr.org (Global: 2,754th place; English: 1,686th place)

hbr.org

blogs.hbr.org

hbs.edu (Global: 4,520th place; English: 2,790th place)

hbswk.hbs.edu

irbnet.de (Global: low place; English: low place)

kanopystreaming.com (Global: low place; English: low place)

aut.kanopystreaming.com

marketingweek.com (Global: low place; English: 8,228th place)

mckinsey.com (Global: 6,781st place; English: 4,660th place)

nih.gov (Global: 4th place; English: 4th place)

pubmed.ncbi.nlm.nih.gov

oxforddictionaries.com (Global: 710th place; English: 648th place)

psu.edu (Global: 207th place; English: 136th place)

citeseerx.ist.psu.edu

sagepub.com (Global: 731st place; English: 638th place)

journals.sagepub.com

sas.com (Global: low place; English: low place)

semanticscholar.org (Global: 11th place; English: 8th place)

api.semanticscholar.org

smu.edu.sg (Global: low place; English: low place)

ink.library.smu.edu.sg

technologymagazine.com (Global: low place; English: low place)

technologyreview.com (Global: 1,943rd place; English: 1,253rd place)

ucf.edu (Global: 7,594th place; English: 4,706th place)

stars.library.ucf.edu

upenn.edu (Global: 702nd place; English: 520th place)

marketing.wharton.upenn.edu

userpilot.com (Global: low place; English: low place)

warc.com (Global: low place; English: low place)

web.archive.org (Global: 1st place; English: 1st place)

worktribe.com (Global: low place; English: low place)

nottingham-repository.worktribe.com

worldcat.org (Global: 5th place; English: 5th place)

search.worldcat.org

wvu.edu (Global: 8,912th place; English: 5,763rd place)

imc.wvu.edu

zdnet.com (Global: 786th place; English: 558th place)

adage.com (Global: 1,709^th place; English: 956^th place)

asq.org (Global: low place; English: 8,897^th place)

bloomberg.com (Global: 99^th place; English: 77^th place)

books.google.com (Global: 3^rd place; English: 3^rd place)

businessweek.com (Global: 712^th place; English: 526^th place)

doi.org (Global: 2^nd place; English: 2^nd place)

drive.google.com (Global: 1,343^rd place; English: 1,354^th place)

engadget.com (Global: 466^th place; English: 349^th place)

eur.nl (Global: low place; English: 9,966^th place)

fastcompany.com (Global: 1,040^th place; English: 623^rd place)

handle.net (Global: 102^nd place; English: 76^th place)

hbr.org (Global: 2,754^th place; English: 1,686^th place)

hbs.edu (Global: 4,520^th place; English: 2,790^th place)

marketingweek.com (Global: low place; English: 8,228^th place)

mckinsey.com (Global: 6,781^st place; English: 4,660^th place)

nih.gov (Global: 4^th place; English: 4^th place)

oxforddictionaries.com (Global: 710^th place; English: 648^th place)

psu.edu (Global: 207^th place; English: 136^th place)

sagepub.com (Global: 731^st place; English: 638^th place)

semanticscholar.org (Global: 11^th place; English: 8^th place)

technologyreview.com (Global: 1,943^rd place; English: 1,253^rd place)

ucf.edu (Global: 7,594^th place; English: 4,706^th place)

upenn.edu (Global: 702^nd place; English: 520^th place)

web.archive.org (Global: 1^st place; English: 1^st place)

worldcat.org (Global: 5^th place; English: 5^th place)

wvu.edu (Global: 8,912^th place; English: 5,763^rd place)

zdnet.com (Global: 786^th place; English: 558^th place)