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Customer relationship management (English Wikipedia)

Analysis of information sources in references of the Wikipedia article "Customer relationship management" in English language version.

Last modified:

Ref.Un. Ref.Website
Global rank English rank
1411doi.org
2nd place
2nd place
1212web.archive.org
1st place
1st place
84techtarget.com
3,908th place
3,051st place
55destinationcrm.com
low place
low place
52hbr.org
4,164th place
2,641st place
42bain.com
low place
low place
41crmsoftware.com
low place
low place
32computerworld.com
3,446th place
2,279th place
32zdnet.com
1,235th place
855th place
31comparecamp.com
low place
low place
31semanticscholar.org
15th place
8th place
22gartner.com
7,063rd place
5,996th place
22crm.org
low place
low place
22techcrunch.com
317th place
224th place
22sap.com
low place
9,244th place
21strategy-business.com
low place
low place
21hbs.edu
4,729th place
2,784th place
11archive.org
6th place
6th place
11investopedia.com
2,021st place
1,613th place
11fortunebusinessinsights.com
low place
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11streetdirectory.com
low place
low place
11accountingtoday.com
low place
low place
11researchgate.net
96th place
89th place
11nojitter.com
low place
low place
11techseen.com
low place
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11dynamicsuser.net
low place
low place
11books.google.com
3rd place
3rd place
11smallbizcrm.com
low place
low place
11forrester.com
low place
low place
11academia.edu
105th place
99th place
11tech.co
low place
low place
11pcmag.com
1,442nd place
915th place
11techradar.com
1,513th place
964th place
11thebalancesmb.com
low place
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11enterpriseappstoday.com
low place
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11cio.com
low place
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11genesys.com
low place
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11networkworld.com
5,743rd place
3,776th place
11b2binsights.com
low place
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11b2binternational.com
low place
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11hcltech.com
low place
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11salesforce.com
low place
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11pcworld.com
1,889th place
1,323rd place
11enterpriseirregulars.com
low place
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11wsj.com
94th place
66th place
11enterprisetimes.co.uk
low place
low place
11informationweek.com
6,678th place
4,598th place
11forbes.com
71st place
54th place
11cmswire.com
low place
low place
11crmswitch.com
low place
low place
11hdl.handle.net
66th place
34th place
11coventry.ac.uk
low place
low place

academia.edu (Global: 105th place; English: 99th place)

accountingtoday.com (Global: low place; English: low place)

archive.org (Global: 6th place; English: 6th place)

b2binsights.com (Global: low place; English: low place)

b2binternational.com (Global: low place; English: low place)

bain.com (Global: low place; English: low place)

books.google.com (Global: 3rd place; English: 3rd place)

cio.com (Global: low place; English: low place)

cmswire.com (Global: low place; English: low place)

comparecamp.com (Global: low place; English: low place)

computerworld.com (Global: 3,446th place; English: 2,279th place)

coventry.ac.uk (Global: low place; English: low place)

pure.coventry.ac.uk

crm.org (Global: low place; English: low place)

crmsoftware.com (Global: low place; English: low place)

crmswitch.com (Global: low place; English: low place)

destinationcrm.com (Global: low place; English: low place)

doi.org (Global: 2nd place; English: 2nd place)

  • Feiz, Setareh; Ghotbabadi, Ali Ramezani; Khalifah, Zainab Bte (2016). "Customer Lifetime Value in Organizations". Asian Journal of Research in Social Sciences and Humanities. 6 (5). doi:10.5958/2249-7315.2016.00103.9.
  • Reinartz, Werner; Krafft, Manfred; Hoyer, Wayne D. (2004). "The Customer Relationship Management Process: Its Measurement and Impact on Performance". Journal of Marketing Research. 41 (3): 293–305. doi:10.1509/jmkr.41.3.293.35991.
  • Zeng, Yun E.; Wen, H. Joseph; Yen, David C. (2003). "Customer relationship management (CRM) in business-to-business (B2B) e-commerce". Information Management & Computer Security. 11: 39–44. doi:10.1108/09685220310463722.
  • Bolton, Ruth N. (1998). "A Dynamic Model of the Duration of the Customer's Relationship with a Continuous Service Provider: The Role of Satisfaction". Marketing Science. 17 (1): 45–65. doi:10.1287/mksc.17.1.45.
  • Fornell, Claes (January 1992). "A National Customer Satisfaction Barometer: The Swedish Experience". Journal of Marketing. 56: 6–22. doi:10.1177/002224299205600103.
  • Mithas, Sunil; Krishnan, M.S.; Fornell, Claes (2005). "Why do Customer Relationship Management Applications Affect Customer Satisfaction?". Journal of Marketing. 69 (4): 201–209. doi:10.1509/jmkg.2005.69.4.201.
  • Richards, A. Keith; Jones, E. (2008). "Customer relationship management: Finding value drivers". Industrial Marketing Management. 37 (2): 120–130. doi:10.1016/j.indmarman.2006.08.005.
  • Dwivedi, Yogesh K.; Ismagilova, Elvira; Hughes, D. Laurie; Carlson, Jamie; Filieri, Raffaele; Jacobson, Jenna; Jain, Varsha; Karjaluoto, Heikki; Kefi, Hajer; Krishen, Anjala S.; Kumar, Vikram; Rahman, Mohammad M.; Raman, Ramakrishnan; Rauschnabel, Philipp A.; Rowley, Jennifer; Salo, Jari; Tran, Gina A.; Wang, Yichuan (2021). "Setting the future of digital and social media marketing research: Perspectives and research propositions". International Journal of Information Management. 59 102168. doi:10.1016/j.ijinfomgt.2020.102168.
  • Law, Monica; Lau, Theresa; Wong, Y.H. (2003). "From customer relationship management to customer-managed relationship: unraveling the paradox with a co-creative perspective". Marketing Intelligence & Planning. 21 (1): 51–60. doi:10.1108/02634500310458153. hdl:10397/60525.
  • Nguyen, Bang; Simkin, Lyndon (2013). "The dark side of CRM: Advantaged and disadvantaged customers". Journal of Consumer Marketing. 30 (1): 17–30. doi:10.1108/07363761311290812.
  • Nguyen, B.; Lee-Wingate, S. N.; Simkin, L. (2014). "The customer relationship management paradox: Five steps to create a fairer organisation" (PDF). Social Business. 4 (3): 207–230. doi:10.1362/204440814X14103454934177.

dynamicsuser.net (Global: low place; English: low place)

enterpriseappstoday.com (Global: low place; English: low place)

enterpriseirregulars.com (Global: low place; English: low place)

enterprisetimes.co.uk (Global: low place; English: low place)

forbes.com (Global: 71st place; English: 54th place)

forrester.com (Global: low place; English: low place)

fortunebusinessinsights.com (Global: low place; English: low place)

gartner.com (Global: 7,063rd place; English: 5,996th place)

genesys.com (Global: low place; English: low place)

hbr.org (Global: 4,164th place; English: 2,641st place)

hbs.edu (Global: 4,729th place; English: 2,784th place)

hcltech.com (Global: low place; English: low place)

hdl.handle.net (Global: 66th place; English: 34th place)

  • Law, Monica; Lau, Theresa; Wong, Y.H. (2003). "From customer relationship management to customer-managed relationship: unraveling the paradox with a co-creative perspective". Marketing Intelligence & Planning. 21 (1): 51–60. doi:10.1108/02634500310458153. hdl:10397/60525.

informationweek.com (Global: 6,678th place; English: 4,598th place)

investopedia.com (Global: 2,021st place; English: 1,613th place)

networkworld.com (Global: 5,743rd place; English: 3,776th place)

nojitter.com (Global: low place; English: low place)

pcmag.com (Global: 1,442nd place; English: 915th place)

pcworld.com (Global: 1,889th place; English: 1,323rd place)

researchgate.net (Global: 96th place; English: 89th place)

salesforce.com (Global: low place; English: low place)

sap.com (Global: low place; English: 9,244th place)

wiki.scn.sap.com

sdn.sap.com

semanticscholar.org (Global: 15th place; English: 8th place)

api.semanticscholar.org

  • Tavana, Ali Feizbakhsh; Fili, Saeed.; Tohidy, Alireza; Vaghari, Reza; Kakouie, Saed (November 2013). "Theoretical Models of Customer Relationship Management in Organizations". International Journal of Business and Behavioral Sciences. 3 (11). S2CID 167523749.[predatory publication]

smallbizcrm.com (Global: low place; English: low place)

strategy-business.com (Global: low place; English: low place)

streetdirectory.com (Global: low place; English: low place)

tech.co (Global: low place; English: low place)

techcrunch.com (Global: 317th place; English: 224th place)

techradar.com (Global: 1,513th place; English: 964th place)

  • Solokhine, Serguei; Ballard, Barclay (28 October 2021). "Freshworks review". TechRadar. Retrieved 14 May 2026.

techseen.com (Global: low place; English: low place)

techtarget.com (Global: 3,908th place; English: 3,051st place)

searchcrm.techtarget.com

whatis.techtarget.com

techtarget.com

thebalancesmb.com (Global: low place; English: low place)

web.archive.org (Global: 1st place; English: 1st place)

wsj.com (Global: 94th place; English: 66th place)

online.wsj.com

zdnet.com (Global: 1,235th place; English: 855th place)