Customer service (English Wikipedia)

Analysis of information sources in references of the Wikipedia article "Customer service" in English language version.

Last modified: 12:27:41, 13 September 2026 (UTC)

Ref.Un. Ref.Website

Global rank English rank

95doi.org

2^nd place

41acm.org

1,200^th place

821^st place

22ibm.com

1,369^th place

968^th place

22worldcat.org

4^th place

21mckinsey.com

8,567^th place

6,035^th place

21businessdictionary.com

low place

21web.archive.org

1^st place

11inc.com

2,680^th place

1,491^st place

11semanticscholar.org

15^th place

8^th place

11cmswire.com

low place

11thenextweb.com

2,998^th place

2,466^th place

11bbc.co.uk

11^th place

10^th place

acm.org (Global: 1,200^th place; English: 821^st place)

portal.acm.org

Kongthorn, Alisa; Sangkeettrakarn, Chatchawal; Kongyoung, Sarawoot; Haruechaiyasak, Choochart (2009). "Implementing an online help desk system based on conversational agent". Bibliometrics Data in: Proceeding, MEDES '09 Proceedings of the International Conference on Management of Emergent Digital EcoSystems. New York, NY, USA: ACM. ISBN 978-1-60558-829-2.{{cite news}}: CS1 maint: periodical has ISBN (link) doi:10.1145/1643823.1643908

bbc.co.uk (Global: 11^th place; English: 10^th place)

news.bbc.co.uk

"Lunch Lesson Four - Customer service". BBC News. October 3, 2003. Retrieved October 27, 2008.

businessdictionary.com (Global: low place; English: low place)

businessdictionary.com > customer support Archived 2018-07-23 at the Wayback Machine Retrieved March 2011

cmswire.com (Global: low place; English: low place)

Goebel, Tobias. "Google Duplex's Conversational AI Shows a Path to Better Customer Service". CMSWire.com. Simpler Media Group. Retrieved 2 June 2018.

doi.org (Global: 2^nd place; English: 2^nd place)

Adam, M., Wessel, M. & Benlian, A. AI-based chatbots in customer service and their effects on user compliance. Electron Markets 31, 427–445 (2021). doi:10.1007/s12525-020-00414-7
Krishnan, C., Gupta, A., Gupta, A., Singh, G. (2022). Impact of Artificial Intelligence-Based Chatbots on Customer Engagement and Business Growth. In: Hong, TP., Serrano-Estrada, L., Saxena, A., Biswas, A. (eds) Deep Learning for Social Media Data Analytics. Studies in Big Data, vol 113. Springer, Cham. doi:10.1007/978-3-031-10869-3_11
Crittenden, Victoria (2020-01-01). "Customer support services: more than administrative support – it has to be strategic!". European Journal of Marketing. 54 (7): 1807–1808. doi:10.1108/EJM-07-2020-972. ISSN 0309-0566. S2CID 225558345.
Kongthorn, Alisa; Sangkeettrakarn, Chatchawal; Kongyoung, Sarawoot; Haruechaiyasak, Choochart (2009). "Implementing an online help desk system based on conversational agent". Bibliometrics Data in: Proceeding, MEDES '09 Proceedings of the International Conference on Management of Emergent Digital EcoSystems. New York, NY, USA: ACM. ISBN 978-1-60558-829-2.{{cite news}}: CS1 maint: periodical has ISBN (link) doi:10.1145/1643823.1643908
Mandal, Pratap Chandra (2014). "Net promoter score: a conceptual analysis". International Journal of Management Concepts and Philosophy. 8 (4): 209. doi:10.1504/ijmcp.2014.066899. ISSN 1478-1484.

ibm.com (Global: 1,369^th place; English: 968^th place)

Brandon Turpin (August 2, 2023). "How chatbots can provide a better customer experience". IBM.
"10 reasons why AI-powered, automated customer service is the future". ibm.com. 16 October 2017. Retrieved 2020-05-17.

inc.com (Global: 2,680^th place; English: 1,491^st place)

Buchanan, Leigh (1 March 2011). "A Customer Service Makeover". Inc. magazine. Retrieved 29 Oct 2012.

mckinsey.com (Global: 8,567^th place; English: 6,035^th place)

"AI-enabled customer service is now the quickest and most effective route for institutions to deliver personalized, proactive experiences that drive customer engagement". New York: McKinsey & Company. March 27, 2023.

semanticscholar.org (Global: 15^th place; English: 8^th place)

api.semanticscholar.org

Crittenden, Victoria (2020-01-01). "Customer support services: more than administrative support – it has to be strategic!". European Journal of Marketing. 54 (7): 1807–1808. doi:10.1108/EJM-07-2020-972. ISSN 0309-0566. S2CID 225558345.

thenextweb.com (Global: 2,998^th place; English: 2,466^th place)

Tolentino, Jamie (20 April 2015). "Enhancing customer engagement with interactive voice response". The Next Web. Retrieved 2020-05-17.

web.archive.org (Global: 1^st place; English: 1^st place)

businessdictionary.com > customer support Archived 2018-07-23 at the Wayback Machine Retrieved March 2011

worldcat.org (Global: 4^th place; English: 4^th place)

search.worldcat.org

Crittenden, Victoria (2020-01-01). "Customer support services: more than administrative support – it has to be strategic!". European Journal of Marketing. 54 (7): 1807–1808. doi:10.1108/EJM-07-2020-972. ISSN 0309-0566. S2CID 225558345.
Mandal, Pratap Chandra (2014). "Net promoter score: a conceptual analysis". International Journal of Management Concepts and Philosophy. 8 (4): 209. doi:10.1504/ijmcp.2014.066899. ISSN 1478-1484.

Customer service (English Wikipedia)

acm.org (Global: 1,200th place; English: 821st place)

portal.acm.org

bbc.co.uk (Global: 11th place; English: 10th place)

news.bbc.co.uk

businessdictionary.com (Global: low place; English: low place)

cmswire.com (Global: low place; English: low place)

doi.org (Global: 2nd place; English: 2nd place)

ibm.com (Global: 1,369th place; English: 968th place)

inc.com (Global: 2,680th place; English: 1,491st place)

mckinsey.com (Global: 8,567th place; English: 6,035th place)

semanticscholar.org (Global: 15th place; English: 8th place)