Customer service (English Wikipedia)

Analysis of information sources in references of the Wikipedia article "Customer service" in English language version.

refsWebsite

Global rank English rank

5doi.org

2^nd place

2ibm.com

1,131^st place

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2worldcat.org

5^th place

1inc.com

1,994^th place

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1mckinsey.com

6,781^st place

4,660^th place

1businessdictionary.com

5,888^th place

4,293^rd place

1web.archive.org

1^st place

1semanticscholar.org

11^th place

8^th place

1acm.org

1,185^th place

840^th place

1cmswire.com

low place

1thenextweb.com

1,356^th place

870^th place

1fastcompany.com

1,040^th place

623^rd place

1bbc.co.uk

8^th place

10^th place

acm.org

portal.acm.org

Kongthorn, Alisa; Sangkeettrakarn, Chatchawal; Kongyoung, Sarawoot; Haruechaiyasak, Choochart (2009). "Implementing an online help desk system based on conversational agent". Bibliometrics Data in: Proceeding, MEDES '09 Proceedings of the International Conference on Management of Emergent Digital EcoSystems. New York, NY, USA: ACM. ISBN 978-1-60558-829-2. doi:10.1145/1643823.1643908

bbc.co.uk

news.bbc.co.uk

"Lunch Lesson Four - Customer service". BBC News. October 3, 2003. Retrieved October 27, 2008.

businessdictionary.com

businessdictionary.com > customer support Archived 2018-07-23 at the Wayback Machine Retrieved March 2011

cmswire.com

Goebel, Tobias. "Google Duplex's Conversational AI Shows a Path to Better Customer Service". CMSWire.com. Simpler Media Group. Retrieved 2 June 2018.

doi.org

Adam, M., Wessel, M. & Benlian, A. AI-based chatbots in customer service and their effects on user compliance. Electron Markets 31, 427–445 (2021). doi:10.1007/s12525-020-00414-7
Krishnan, C., Gupta, A., Gupta, A., Singh, G. (2022). Impact of Artificial Intelligence-Based Chatbots on Customer Engagement and Business Growth. In: Hong, TP., Serrano-Estrada, L., Saxena, A., Biswas, A. (eds) Deep Learning for Social Media Data Analytics. Studies in Big Data, vol 113. Springer, Cham. doi:10.1007/978-3-031-10869-3_11
Crittenden, Victoria (2020-01-01). "Customer support services: more than administrative support – it has to be strategic!". European Journal of Marketing. 54 (7): 1807–1808. doi:10.1108/EJM-07-2020-972. ISSN 0309-0566. S2CID 225558345.
Kongthorn, Alisa; Sangkeettrakarn, Chatchawal; Kongyoung, Sarawoot; Haruechaiyasak, Choochart (2009). "Implementing an online help desk system based on conversational agent". Bibliometrics Data in: Proceeding, MEDES '09 Proceedings of the International Conference on Management of Emergent Digital EcoSystems. New York, NY, USA: ACM. ISBN 978-1-60558-829-2. doi:10.1145/1643823.1643908
Mandal, Pratap Chandra (2014). "Net promoter score: a conceptual analysis". International Journal of Management Concepts and Philosophy. 8 (4): 209. doi:10.1504/ijmcp.2014.066899. ISSN 1478-1484.

fastcompany.com

Solomon, Micah (4 March 2010). "Seven Keys to Building Customer Loyalty--and Company Profits". Fast Company. Retrieved 29 Oct 2012.

ibm.com

Brandon Turpin (August 2, 2023). "How chatbots can provide a better customer experience". IBM.
"10 reasons why AI-powered, automated customer service is the future". ibm.com. 16 October 2017. Retrieved 2020-05-17.

inc.com

Buchanan, Leigh (1 March 2011). "A Customer Service Makeover". Inc. magazine. Retrieved 29 Oct 2012.

mckinsey.com

"AI-enabled customer service is now the quickest and most effective route for institutions to deliver personalized, proactive experiences that drive customer engagement". New York: McKinsey & Company. March 27, 2023.

semanticscholar.org

api.semanticscholar.org

Crittenden, Victoria (2020-01-01). "Customer support services: more than administrative support – it has to be strategic!". European Journal of Marketing. 54 (7): 1807–1808. doi:10.1108/EJM-07-2020-972. ISSN 0309-0566. S2CID 225558345.

thenextweb.com

Tolentino, Jamie (20 April 2015). "Enhancing customer engagement with interactive voice response". The Next Web. Retrieved 2020-05-17.

web.archive.org

businessdictionary.com > customer support Archived 2018-07-23 at the Wayback Machine Retrieved March 2011

worldcat.org

search.worldcat.org

Crittenden, Victoria (2020-01-01). "Customer support services: more than administrative support – it has to be strategic!". European Journal of Marketing. 54 (7): 1807–1808. doi:10.1108/EJM-07-2020-972. ISSN 0309-0566. S2CID 225558345.
Mandal, Pratap Chandra (2014). "Net promoter score: a conceptual analysis". International Journal of Management Concepts and Philosophy. 8 (4): 209. doi:10.1504/ijmcp.2014.066899. ISSN 1478-1484.