Emotional labor (English Wikipedia)

Analysis of information sources in references of the Wikipedia article "Emotional labor" in English language version.

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34doi.org

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18semanticscholar.org

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11worldcat.org

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8nih.gov

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6archive.org

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1wikidata.org

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1purdue.edu

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1ucla.edu

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archive.org

Paules, G.F. (1991). Dishing it out: power and resistance among waitresses in a New Jersey restaurant. Philadelphia, PA: Temple University. ISBN 9780877228875.
Guy, Mary; Newman, Meredith; Mastracci, Sharon (2008). Emotional Labor- Putting the Service in Public Service. New York: M.E. Sharpe. pp. 6–7. ISBN 978-0-7656-2117-7.
Guy, Mary; Newman, Meredith; Mastracci, Sharon (2008). Emotional Labor- Putting the Service in Public Service. New York: M.E. Sharpe. pp. 63. ISBN 978-0-7656-2117-7.
Guy, Mary; Newman, Meredith; Mastracci, Sharon (2008). Emotional Labor- Putting the Service in Public Service. New York: M.E. Sharpe. pp. 64–65. ISBN 978-0-7656-2117-7.
Hochschild, Arlie Russell (1983). The Managed Heart: Commercialization of Human Feeling. University of California Press. ISBN 9780520054547.
Macdonald, Cameron L.; Sirianna, Carmen (1996), "The service society and the changing experience of work", in Macdonald, Cameron L.; Sirianna, Carmen (eds.), In working in the service society, Temple University Press, pp. 1–28, ISBN 978-1-56639-480-2.

bbc.co.uk

Wilkinson, Sophie (21 December 2018). "Why was everyone talking about emotional labour in 2018?". BBC. Retrieved 9 June 2020.

books.google.com

Brewis, Joanna; Linstead, Stephen (2003). Sex, Work and Sex Work: Eroticizing Organization. Routledge. ISBN 9781134621774.

doi.org

Grandey, Alicia A. (2000). "Emotion regulation in the workplace: A new way to conceptualize emotional labor". Journal of Occupational Health Psychology. 5 (1): 59–100. doi:10.1037/1076-8998.5.1.95. PMID 10658889. S2CID 18404826.
Williams, Claire (1 November 2003). "Sky Service: The Demands of Emotional Labour in the Airline Industry". Gender, Work & Organization. 10 (5): 513–550. doi:10.1111/1468-0432.00210. ISSN 1468-0432.
Hochschild, Arlie Russell (November 1979). "Emotion work, feeling rules, and social structure" (PDF). American Journal of Sociology. 85 (3): 551–575. doi:10.1086/227049. JSTOR 2778583. S2CID 143485249. Archived from the original (PDF) on 2015-11-21.
Grandey, A.A.; Fisk, G.M.; Steiner, D.D. (2005). "Must "service with a smile" be stressful? The moderate role of personal control for American and French employees". Journal of Applied Psychology. 90 (5): 893–904. doi:10.1037/0021-9010.90.5.893. PMID 16162062. S2CID 41790033. Download. Archived 2015-07-27 at the Wayback Machine
Friedman, H. S.; Prince, L. M.; Riggio, R. E.; DiMatteo, R. (1980). "Understanding and assessing nonverbal expressiveness: The affective communication test". Journal of Personality and Social Psychology. 39 (2): 333–351. doi:10.1037/0022-3514.39.2.333. S2CID 444767.
Wilk, S.L.; Moynihan, L.M. (2005). "Display rule "regulators": The relationship between supervisors and workers emotional exhaustion". Journal of Applied Psychology. 90 (5): 917–927. doi:10.1037/0021-9010.90.5.917. PMID 16162064.
Diefendorff, J. M.; Richard, E. M. (2003). "Antecedents and consequences of emotional display rule perceptions". Journal of Applied Psychology. 88 (2): 284–294. doi:10.1037/0021-9010.88.2.284. PMID 12731712.
Tsai, W.C. (2001). "Determinants and consequences of employee displayed positive emotions". Journal of Management. 27 (4): 497–512. doi:10.1177/014920630102700406. S2CID 144321700.
Grandey, A.A. (2003). "When "the show must go on": Surface acting and deep acting as determinants of emotional exhaustion and peer-rated service delivery". Academy of Management Journal. 46 (1): 86–96. CiteSeerX 10.1.1.551.854. doi:10.2307/30040678. JSTOR 30040678.
Hülsheger, U.R.; Schewe, A.F. (2011). "On the costs and benefits of emotional labor: A meta-analysis of three decades of research". Journal of Occupational Health Psychology. 16 (3): 361–389. doi:10.1037/a0022876. PMID 21728441. S2CID 42017277.
Qi, Xingliang; Ji, Shuang; Zhang, Jing; Lu, Wanyong; Sluiter, Judith K.; Deng, Huihua (2016-11-01). "Correlation of emotional labor and cortisol concentration in hair among female kindergarten teachers". International Archives of Occupational and Environmental Health. 90 (1): 117–122. doi:10.1007/s00420-016-1179-6. ISSN 0340-0131. PMID 27804039. S2CID 6128638.
Öngöre, Özgür (17 April 2020). "Evaluating emotional labor: A new approach". Global Business and Organizational Excellence. 39 (4): 35–44. doi:10.1002/JOE.22000. ISSN 1932-2054. Wikidata Q104831692.
Zhang, Qilong; Yin, Jianqin; Chen, Hua; Zhang, Quan; Wu, Weiying (2020-04-02). "Emotional Labor Among Early Childhood Teachers: Frequency, Antecedents, and Consequences". Journal of Research in Childhood Education. 34 (2): 288–305. doi:10.1080/02568543.2019.1675824. ISSN 0256-8543. S2CID 213862626.
Sutton, Robert I. (1991). "Maintaining norms about expressed emotions: The case of bill collectors". Administrative Science Quarterly. 36 (2): 245–268. doi:10.2307/2393355. JSTOR 2393355.
Uttal, Lynet; Tuominen, Mary (1999). "Tenuous Relationships". Gender & Society. 13 (6): 758–780. doi:10.1177/089124399013006005. ISSN 0891-2432. S2CID 143196989.
Vincent, Carol; Braun, Annette (2012-06-21). "Being 'fun' at work: emotional labour, class, gender and childcare". British Educational Research Journal. 39 (4): 751–768. doi:10.1080/01411926.2012.680433. ISSN 0141-1926.
Andrew, Yarrow (2015-07-04). "'I'm strong within myself': gender, class and emotional capital in childcare". British Journal of Sociology of Education. 36 (5): 651–668. doi:10.1080/01425692.2013.835711. ISSN 0142-5692. S2CID 144787371.
Lee, Raymond T.; Brotheridge, Céleste M. (2011-08-16). "Words from the heart speak to the heart". Career Development International. 16 (4): 401–420. doi:10.1108/13620431111158805. ISSN 1362-0436.
Edwards, Lisa Nyree (2015-11-26). "Looking after the teachers: exploring the emotional labour experienced by teachers of looked after children". Educational Psychology in Practice. 32 (1): 54–72. doi:10.1080/02667363.2015.1112256. ISSN 0266-7363. S2CID 146163454.
Bayard De Volo, L (2003). "Service and surveillance: infrapolitics at work among casino cocktail waitresses". Social Politics: International Studies in Gender, State & Society. 10 (3): 346–376. doi:10.1093/sp/jxg019.
Larson, E.B.; Yao, X. (2005). "Clinical empathy as emotional labor in the patient-physician relationship". The Journal of the American Medical Association. 293 (9): 1100–1106. doi:10.1001/jama.293.9.1100. PMID 15741532.
Martin, S.E. (1999). "Police force or police service? Gender and emotional labor". The Annals of the American Academy of Political and Social Science. 561 (1): 111–126. doi:10.1177/000271629956100108. JSTOR 1049285. S2CID 145400449.
Mastracci, Sharon; Adams, Ian (2018-10-02). ""That's What the Money's for": Alienation and Emotional Labor in Public Service". Administrative Theory & Praxis. 40 (4): 304–319. doi:10.1080/10841806.2018.1485449. ISSN 1084-1806. S2CID 159032329.
Sanders, T. (2005). "'It's Just Acting': Sex Workers' Strategies for Capitalizing of Sexuality". Gender, Work and Organization. 12 (4): 319–342. CiteSeerX 10.1.1.622.3543. doi:10.1111/j.1468-0432.2005.00276.x.
Trautner, M. (2005). "Doing Gender, Doing Class: the Performance of Sexuality in Exotic Dance Clubs". Gender and Society. 19 (6): 771–788. doi:10.1177/0891243205277253. S2CID 17217211.
Sijuwade, P. (1996). "Counterfeit Intimacy: Dramaturgical Analysis of an Erotic Performance". International Journal of Sociology of the Family. 26 (2): 29–41. doi:10.1080/01639625.1988.9967792.
Guy, Mary Ellen; Newman, Meredith A. (2004). "Women's jobs, men's jobs: sex segregation and emotional labor". Public Administration Review. 64 (3): 289–298. doi:10.1111/j.1540-6210.2004.00373.x.
Guy, Mary E.; Azhar, Aisha (2018-10-02). "Emotional Labor Meanings, Gender, and Culture: A Comparative Assessment". Administrative Theory & Praxis. 40 (4): 289–303. doi:10.1080/10841806.2018.1485452. ISSN 1084-1806. S2CID 150118114.
Wilton, Robert D. (June 2008). "Workers with disabilities and the challenges of emotional labour". Disability & Society. 23 (4): 361–373. doi:10.1080/09687590802038878. S2CID 145138769.
Pugh, S.D. (2001). "Service with a smile: emotional contagion in the service encounter". Academy of Management Journal. 44 (5): 1018–1027. CiteSeerX 10.1.1.496.1825. doi:10.2307/3069445. JSTOR 3069445.
Brotheridge, C. M.; Grandey, A. A. (2002). "Emotional labor and burnout: Comparing two perspectives of people work". Journal of Vocational Behavior. 60: 17–39. doi:10.1006/jvbe.2001.1815. S2CID 37027572.
Glomb, T.M.; Kammeyer-Mueller, J.; Rotundo, M. (2004). "Emotional labor demands and compensating wage differentials" (PDF). Journal of Applied Psychology. 89 (4): 700–714. doi:10.1037/0021-9010.89.4.700. PMID 15327355. Archived from the original (PDF) on 2009-02-20.
Hoffmann, Elizabeth A. (2016). "Emotions and Emotional Labor at Worker-Owned Businesses: Deep Acting, Surface Acting, and Genuine Emotions". The Sociological Quarterly. 57: 152–173. doi:10.1111/tsq.12113. S2CID 145338476.
Diefendorff, J; Gosserand, R (2003). "Understanding the emotional labor process: A control theory perspective". Journal of Organizational Behavior. 24 (8): 945–959. doi:10.1002/job.230.

fsu.edu

campus.fsu.edu

Hochschild, Arlie Russell (November 1979). "Emotion work, feeling rules, and social structure" (PDF). American Journal of Sociology. 85 (3): 551–575. doi:10.1086/227049. JSTOR 2778583. S2CID 143485249. Archived from the original (PDF) on 2015-11-21.

huffingtonpost.com

Duberman, Amanda (2018-02-13). "Meet The Dominatrix Who Requires The Men Who Hire Her To Read Black Feminist Theory". Huffington Post. Retrieved 20 April 2018.

jstor.org

Hochschild, Arlie Russell (November 1979). "Emotion work, feeling rules, and social structure" (PDF). American Journal of Sociology. 85 (3): 551–575. doi:10.1086/227049. JSTOR 2778583. S2CID 143485249. Archived from the original (PDF) on 2015-11-21.
Grandey, A.A. (2003). "When "the show must go on": Surface acting and deep acting as determinants of emotional exhaustion and peer-rated service delivery". Academy of Management Journal. 46 (1): 86–96. CiteSeerX 10.1.1.551.854. doi:10.2307/30040678. JSTOR 30040678.
Sutton, Robert I. (1991). "Maintaining norms about expressed emotions: The case of bill collectors". Administrative Science Quarterly. 36 (2): 245–268. doi:10.2307/2393355. JSTOR 2393355.
Martin, S.E. (1999). "Police force or police service? Gender and emotional labor". The Annals of the American Academy of Political and Social Science. 561 (1): 111–126. doi:10.1177/000271629956100108. JSTOR 1049285. S2CID 145400449.
Pugh, S.D. (2001). "Service with a smile: emotional contagion in the service encounter". Academy of Management Journal. 44 (5): 1018–1027. CiteSeerX 10.1.1.496.1825. doi:10.2307/3069445. JSTOR 3069445.

maastrichtuniversity.nl

cris.maastrichtuniversity.nl

Hülsheger, U.R.; Schewe, A.F. (2011). "On the costs and benefits of emotional labor: A meta-analysis of three decades of research". Journal of Occupational Health Psychology. 16 (3): 361–389. doi:10.1037/a0022876. PMID 21728441. S2CID 42017277.

mit.edu

web.mit.edu

Rafaeli, A.; Sutton, R. I. (1989). "The expression of emotion in organizational life" (PDF). Research in Organizational Behavior. 11: 1–42.

nih.gov

pubmed.ncbi.nlm.nih.gov

Grandey, Alicia A. (2000). "Emotion regulation in the workplace: A new way to conceptualize emotional labor". Journal of Occupational Health Psychology. 5 (1): 59–100. doi:10.1037/1076-8998.5.1.95. PMID 10658889. S2CID 18404826.
Grandey, A.A.; Fisk, G.M.; Steiner, D.D. (2005). "Must "service with a smile" be stressful? The moderate role of personal control for American and French employees". Journal of Applied Psychology. 90 (5): 893–904. doi:10.1037/0021-9010.90.5.893. PMID 16162062. S2CID 41790033. Download. Archived 2015-07-27 at the Wayback Machine
Wilk, S.L.; Moynihan, L.M. (2005). "Display rule "regulators": The relationship between supervisors and workers emotional exhaustion". Journal of Applied Psychology. 90 (5): 917–927. doi:10.1037/0021-9010.90.5.917. PMID 16162064.
Diefendorff, J. M.; Richard, E. M. (2003). "Antecedents and consequences of emotional display rule perceptions". Journal of Applied Psychology. 88 (2): 284–294. doi:10.1037/0021-9010.88.2.284. PMID 12731712.
Hülsheger, U.R.; Schewe, A.F. (2011). "On the costs and benefits of emotional labor: A meta-analysis of three decades of research". Journal of Occupational Health Psychology. 16 (3): 361–389. doi:10.1037/a0022876. PMID 21728441. S2CID 42017277.
Qi, Xingliang; Ji, Shuang; Zhang, Jing; Lu, Wanyong; Sluiter, Judith K.; Deng, Huihua (2016-11-01). "Correlation of emotional labor and cortisol concentration in hair among female kindergarten teachers". International Archives of Occupational and Environmental Health. 90 (1): 117–122. doi:10.1007/s00420-016-1179-6. ISSN 0340-0131. PMID 27804039. S2CID 6128638.
Larson, E.B.; Yao, X. (2005). "Clinical empathy as emotional labor in the patient-physician relationship". The Journal of the American Medical Association. 293 (9): 1100–1106. doi:10.1001/jama.293.9.1100. PMID 15741532.
Glomb, T.M.; Kammeyer-Mueller, J.; Rotundo, M. (2004). "Emotional labor demands and compensating wage differentials" (PDF). Journal of Applied Psychology. 89 (4): 700–714. doi:10.1037/0021-9010.89.4.700. PMID 15327355. Archived from the original (PDF) on 2009-02-20.

psu.edu

citeseerx.ist.psu.edu

Grandey, A.A. (2003). "When "the show must go on": Surface acting and deep acting as determinants of emotional exhaustion and peer-rated service delivery". Academy of Management Journal. 46 (1): 86–96. CiteSeerX 10.1.1.551.854. doi:10.2307/30040678. JSTOR 30040678.
Sanders, T. (2005). "'It's Just Acting': Sex Workers' Strategies for Capitalizing of Sexuality". Gender, Work and Organization. 12 (4): 319–342. CiteSeerX 10.1.1.622.3543. doi:10.1111/j.1468-0432.2005.00276.x.
Pugh, S.D. (2001). "Service with a smile: emotional contagion in the service encounter". Academy of Management Journal. 44 (5): 1018–1027. CiteSeerX 10.1.1.496.1825. doi:10.2307/3069445. JSTOR 3069445.

personal.psu.edu

Grandey, A.A.; Fisk, G.M.; Steiner, D.D. (2005). "Must "service with a smile" be stressful? The moderate role of personal control for American and French employees". Journal of Applied Psychology. 90 (5): 893–904. doi:10.1037/0021-9010.90.5.893. PMID 16162062. S2CID 41790033. Download. Archived 2015-07-27 at the Wayback Machine

purdue.edu

docs.lib.purdue.edu

Hoffmann, Elizabeth A. (2016). "Emotions and Emotional Labor at Worker-Owned Businesses: Deep Acting, Surface Acting, and Genuine Emotions". The Sociological Quarterly. 57: 152–173. doi:10.1111/tsq.12113. S2CID 145338476.

qz.com

Fessler, Leah (24 May 2018). "An extremely clear definition of emotional labor for anyone who still doesn't get it". Quartz. Retrieved 9 June 2020.

researchgate.net

Bayard De Volo, L (2003). "Service and surveillance: infrapolitics at work among casino cocktail waitresses". Social Politics: International Studies in Gender, State & Society. 10 (3): 346–376. doi:10.1093/sp/jxg019.

semanticscholar.org

api.semanticscholar.org

Grandey, Alicia A. (2000). "Emotion regulation in the workplace: A new way to conceptualize emotional labor". Journal of Occupational Health Psychology. 5 (1): 59–100. doi:10.1037/1076-8998.5.1.95. PMID 10658889. S2CID 18404826.
Hochschild, Arlie Russell (November 1979). "Emotion work, feeling rules, and social structure" (PDF). American Journal of Sociology. 85 (3): 551–575. doi:10.1086/227049. JSTOR 2778583. S2CID 143485249. Archived from the original (PDF) on 2015-11-21.
Grandey, A.A.; Fisk, G.M.; Steiner, D.D. (2005). "Must "service with a smile" be stressful? The moderate role of personal control for American and French employees". Journal of Applied Psychology. 90 (5): 893–904. doi:10.1037/0021-9010.90.5.893. PMID 16162062. S2CID 41790033. Download. Archived 2015-07-27 at the Wayback Machine
Friedman, H. S.; Prince, L. M.; Riggio, R. E.; DiMatteo, R. (1980). "Understanding and assessing nonverbal expressiveness: The affective communication test". Journal of Personality and Social Psychology. 39 (2): 333–351. doi:10.1037/0022-3514.39.2.333. S2CID 444767.
Tsai, W.C. (2001). "Determinants and consequences of employee displayed positive emotions". Journal of Management. 27 (4): 497–512. doi:10.1177/014920630102700406. S2CID 144321700.
Hülsheger, U.R.; Schewe, A.F. (2011). "On the costs and benefits of emotional labor: A meta-analysis of three decades of research". Journal of Occupational Health Psychology. 16 (3): 361–389. doi:10.1037/a0022876. PMID 21728441. S2CID 42017277.
Qi, Xingliang; Ji, Shuang; Zhang, Jing; Lu, Wanyong; Sluiter, Judith K.; Deng, Huihua (2016-11-01). "Correlation of emotional labor and cortisol concentration in hair among female kindergarten teachers". International Archives of Occupational and Environmental Health. 90 (1): 117–122. doi:10.1007/s00420-016-1179-6. ISSN 0340-0131. PMID 27804039. S2CID 6128638.
Zhang, Qilong; Yin, Jianqin; Chen, Hua; Zhang, Quan; Wu, Weiying (2020-04-02). "Emotional Labor Among Early Childhood Teachers: Frequency, Antecedents, and Consequences". Journal of Research in Childhood Education. 34 (2): 288–305. doi:10.1080/02568543.2019.1675824. ISSN 0256-8543. S2CID 213862626.
Uttal, Lynet; Tuominen, Mary (1999). "Tenuous Relationships". Gender & Society. 13 (6): 758–780. doi:10.1177/089124399013006005. ISSN 0891-2432. S2CID 143196989.
Andrew, Yarrow (2015-07-04). "'I'm strong within myself': gender, class and emotional capital in childcare". British Journal of Sociology of Education. 36 (5): 651–668. doi:10.1080/01425692.2013.835711. ISSN 0142-5692. S2CID 144787371.
Edwards, Lisa Nyree (2015-11-26). "Looking after the teachers: exploring the emotional labour experienced by teachers of looked after children". Educational Psychology in Practice. 32 (1): 54–72. doi:10.1080/02667363.2015.1112256. ISSN 0266-7363. S2CID 146163454.
Martin, S.E. (1999). "Police force or police service? Gender and emotional labor". The Annals of the American Academy of Political and Social Science. 561 (1): 111–126. doi:10.1177/000271629956100108. JSTOR 1049285. S2CID 145400449.
Mastracci, Sharon; Adams, Ian (2018-10-02). ""That's What the Money's for": Alienation and Emotional Labor in Public Service". Administrative Theory & Praxis. 40 (4): 304–319. doi:10.1080/10841806.2018.1485449. ISSN 1084-1806. S2CID 159032329.
Trautner, M. (2005). "Doing Gender, Doing Class: the Performance of Sexuality in Exotic Dance Clubs". Gender and Society. 19 (6): 771–788. doi:10.1177/0891243205277253. S2CID 17217211.
Guy, Mary E.; Azhar, Aisha (2018-10-02). "Emotional Labor Meanings, Gender, and Culture: A Comparative Assessment". Administrative Theory & Praxis. 40 (4): 289–303. doi:10.1080/10841806.2018.1485452. ISSN 1084-1806. S2CID 150118114.
Wilton, Robert D. (June 2008). "Workers with disabilities and the challenges of emotional labour". Disability & Society. 23 (4): 361–373. doi:10.1080/09687590802038878. S2CID 145138769.
Brotheridge, C. M.; Grandey, A. A. (2002). "Emotional labor and burnout: Comparing two perspectives of people work". Journal of Vocational Behavior. 60: 17–39. doi:10.1006/jvbe.2001.1815. S2CID 37027572.
Hoffmann, Elizabeth A. (2016). "Emotions and Emotional Labor at Worker-Owned Businesses: Deep Acting, Surface Acting, and Genuine Emotions". The Sociological Quarterly. 57: 152–173. doi:10.1111/tsq.12113. S2CID 145338476.

tandfonline.com

Zhang, Qilong; Yin, Jianqin; Chen, Hua; Zhang, Quan; Wu, Weiying (2020-04-02). "Emotional Labor Among Early Childhood Teachers: Frequency, Antecedents, and Consequences". Journal of Research in Childhood Education. 34 (2): 288–305. doi:10.1080/02568543.2019.1675824. ISSN 0256-8543. S2CID 213862626.
Mastracci, Sharon; Adams, Ian (2018-10-02). ""That's What the Money's for": Alienation and Emotional Labor in Public Service". Administrative Theory & Praxis. 40 (4): 304–319. doi:10.1080/10841806.2018.1485449. ISSN 1084-1806. S2CID 159032329.
Guy, Mary E.; Azhar, Aisha (2018-10-02). "Emotional Labor Meanings, Gender, and Culture: A Comparative Assessment". Administrative Theory & Praxis. 40 (4): 289–303. doi:10.1080/10841806.2018.1485452. ISSN 1084-1806. S2CID 150118114.

theatlantic.com

Beck, Julie (26 November 2018). "The Concept Creep of 'Emotional Labor'". The Atlantic. Retrieved 9 June 2020.

ucla.edu

semel.ucla.edu

"How Do You Cope". ucla.edu. UCLA. Archived from the original on August 28, 2018. Retrieved November 20, 2015.

unc.edu

areas.kenan-flagler.unc.edu

Parasuraman, A.; Zeithaml, V.A.; Berry, L.L. (Spring 1988). "SERVQUAL: a multiple-item scale for measuring customer perceptions of service quality" (PDF). Journal of Retailing. 64 (1): 12–40. Archived from the original (PDF) on 2016-03-04.

washington.edu

faculty.washington.edu

Glomb, T.M.; Kammeyer-Mueller, J.; Rotundo, M. (2004). "Emotional labor demands and compensating wage differentials" (PDF). Journal of Applied Psychology. 89 (4): 700–714. doi:10.1037/0021-9010.89.4.700. PMID 15327355. Archived from the original (PDF) on 2009-02-20.

web.archive.org

Hochschild, Arlie Russell (November 1979). "Emotion work, feeling rules, and social structure" (PDF). American Journal of Sociology. 85 (3): 551–575. doi:10.1086/227049. JSTOR 2778583. S2CID 143485249. Archived from the original (PDF) on 2015-11-21.
Grandey, A.A.; Fisk, G.M.; Steiner, D.D. (2005). "Must "service with a smile" be stressful? The moderate role of personal control for American and French employees". Journal of Applied Psychology. 90 (5): 893–904. doi:10.1037/0021-9010.90.5.893. PMID 16162062. S2CID 41790033. Download. Archived 2015-07-27 at the Wayback Machine
Parasuraman, A.; Zeithaml, V.A.; Berry, L.L. (Spring 1988). "SERVQUAL: a multiple-item scale for measuring customer perceptions of service quality" (PDF). Journal of Retailing. 64 (1): 12–40. Archived from the original (PDF) on 2016-03-04.
Glomb, T.M.; Kammeyer-Mueller, J.; Rotundo, M. (2004). "Emotional labor demands and compensating wage differentials" (PDF). Journal of Applied Psychology. 89 (4): 700–714. doi:10.1037/0021-9010.89.4.700. PMID 15327355. Archived from the original (PDF) on 2009-02-20.
"How Do You Cope". ucla.edu. UCLA. Archived from the original on August 28, 2018. Retrieved November 20, 2015.

wikidata.org

Öngöre, Özgür (17 April 2020). "Evaluating emotional labor: A new approach". Global Business and Organizational Excellence. 39 (4): 35–44. doi:10.1002/JOE.22000. ISSN 1932-2054. Wikidata Q104831692.

worldcat.org

search.worldcat.org

Williams, Claire (1 November 2003). "Sky Service: The Demands of Emotional Labour in the Airline Industry". Gender, Work & Organization. 10 (5): 513–550. doi:10.1111/1468-0432.00210. ISSN 1468-0432.
Qi, Xingliang; Ji, Shuang; Zhang, Jing; Lu, Wanyong; Sluiter, Judith K.; Deng, Huihua (2016-11-01). "Correlation of emotional labor and cortisol concentration in hair among female kindergarten teachers". International Archives of Occupational and Environmental Health. 90 (1): 117–122. doi:10.1007/s00420-016-1179-6. ISSN 0340-0131. PMID 27804039. S2CID 6128638.
Öngöre, Özgür (17 April 2020). "Evaluating emotional labor: A new approach". Global Business and Organizational Excellence. 39 (4): 35–44. doi:10.1002/JOE.22000. ISSN 1932-2054. Wikidata Q104831692.
Zhang, Qilong; Yin, Jianqin; Chen, Hua; Zhang, Quan; Wu, Weiying (2020-04-02). "Emotional Labor Among Early Childhood Teachers: Frequency, Antecedents, and Consequences". Journal of Research in Childhood Education. 34 (2): 288–305. doi:10.1080/02568543.2019.1675824. ISSN 0256-8543. S2CID 213862626.
Uttal, Lynet; Tuominen, Mary (1999). "Tenuous Relationships". Gender & Society. 13 (6): 758–780. doi:10.1177/089124399013006005. ISSN 0891-2432. S2CID 143196989.
Vincent, Carol; Braun, Annette (2012-06-21). "Being 'fun' at work: emotional labour, class, gender and childcare". British Educational Research Journal. 39 (4): 751–768. doi:10.1080/01411926.2012.680433. ISSN 0141-1926.
Andrew, Yarrow (2015-07-04). "'I'm strong within myself': gender, class and emotional capital in childcare". British Journal of Sociology of Education. 36 (5): 651–668. doi:10.1080/01425692.2013.835711. ISSN 0142-5692. S2CID 144787371.
Lee, Raymond T.; Brotheridge, Céleste M. (2011-08-16). "Words from the heart speak to the heart". Career Development International. 16 (4): 401–420. doi:10.1108/13620431111158805. ISSN 1362-0436.
Edwards, Lisa Nyree (2015-11-26). "Looking after the teachers: exploring the emotional labour experienced by teachers of looked after children". Educational Psychology in Practice. 32 (1): 54–72. doi:10.1080/02667363.2015.1112256. ISSN 0266-7363. S2CID 146163454.
Mastracci, Sharon; Adams, Ian (2018-10-02). ""That's What the Money's for": Alienation and Emotional Labor in Public Service". Administrative Theory & Praxis. 40 (4): 304–319. doi:10.1080/10841806.2018.1485449. ISSN 1084-1806. S2CID 159032329.
Guy, Mary E.; Azhar, Aisha (2018-10-02). "Emotional Labor Meanings, Gender, and Culture: A Comparative Assessment". Administrative Theory & Praxis. 40 (4): 289–303. doi:10.1080/10841806.2018.1485452. ISSN 1084-1806. S2CID 150118114.