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Ko, Dong-Gil; Mai, Feng; Shan, Zhe; Zhang, Dawei (1 June 2019). "Operational efficiency and patient-centered health care: A view from online physician reviews". Journal of Operations Management. 65 (4): 353–379. doi:10.1002/joom.1028. ISSN0272-6963. S2CID159133462.
INAHTA (International Network of Agencies for Health Technology Assessment). (8 June 2009). "HTA glossary". INAHTA. Archived from the original on 26 May 2009.
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Ko, Dong-Gil; Mai, Feng; Shan, Zhe; Zhang, Dawei (1 June 2019). "Operational efficiency and patient-centered health care: A view from online physician reviews". Journal of Operations Management. 65 (4): 353–379. doi:10.1002/joom.1028. ISSN0272-6963. S2CID159133462.