Interactive voice response (English Wikipedia)

Khasnabish, Bhumip (2003-05-30). Implementing Voice Over IP. Lexington, Massachusetts, USA: John Wiley & Sons, Inc. p. 203. ISBN 9780471216667. Retrieved 21 March 2012.

cmswire.com

"Chat Bots Are Cool, But Will They Replace Humans?". CMS Wire.

doi.org

Lam MY, Lee H, Bright R, Korzenik JR, Sands BE (2009). "Validation of interactive voice response system administration of the Short Inflammatory Bowel Disease Questionnaire". Inflamm. Bowel Dis. 15 (4): 599–607. doi:10.1002/ibd.20803. PMID 19023897. S2CID 20644969.
Vashistha, Aditya; Cutrell, Edward; Borriello, Gaetano; Thies, William (2015). "Sangeet Swara". Proceedings of the 33rd Annual ACM Conference on Human Factors in Computing Systems. CHI '15. New York, NY, USA: ACM. pp. 417–426. doi:10.1145/2702123.2702191. ISBN 9781450331456. S2CID 15305511.
Koradia, Zahir; Aggarwal, Piyush; Seth, Aaditeshwar; Luthra, Gaurav (2013). "Gurgaon idol". Proceedings of the 3rd ACM Symposium on Computing for Development. ACM DEV '13. New York, NY, USA: ACM. pp. 6:1–6:10. doi:10.1145/2442882.2442890. ISBN 9781450318563. S2CID 2594887.
Raza, Agha Ali; Pervaiz, Mansoor; Milo, Christina; Razaq, Samia; Alster, Guy; Sherwani, Jahanzeb; Saif, Umar; Rosenfeld, Roni (2012). "Viral entertainment as a vehicle for disseminating speech-based services to low-literate users". Proceedings of the Fifth International Conference on Information and Communication Technologies and Development. ICTD '12. New York, NY, USA: ACM. pp. 350–359. doi:10.1145/2160673.2160715. ISBN 9781450310451. S2CID 8264210.
Mudliar, Preeti; Donner, Jonathan; Thies, William (2012). "Emergent practices around CGNet Swara, voice forum for citizen journalism in rural India". Proceedings of the Fifth International Conference on Information and Communication Technologies and Development. ICTD '12. New York, NY, USA: ACM. pp. 159–168. doi:10.1145/2160673.2160695. ISBN 9781450310451. S2CID 7982510.

everwell.org

"Everwell". www.everwell.org. Retrieved 2019-03-04.

gramvaani.org

"gramvaani | community-powered-technology". Retrieved 2019-03-04.

howstuffworks.com

electronics.howstuffworks.com

Dave Roos (20 February 2008). "How Interactive Voice Response (IVR) Works". How Stuff Works.

itproportal.com

Comes, Sherry (3 November 2020). "Interactive Voice Response (IVR): The missing link". IT Pro Portal.

macfound.org

"Bill Thies - MacArthur Foundation". www.macfound.org. Retrieved 2019-03-04.

mobilevaani.in

"Mobile Vaani - A Voice Based Social Network for Rural India". mobilevaani.in. Retrieved 2019-03-04.

nih.gov

pubmed.ncbi.nlm.nih.gov

Lam MY, Lee H, Bright R, Korzenik JR, Sands BE (2009). "Validation of interactive voice response system administration of the Short Inflammatory Bowel Disease Questionnaire". Inflamm. Bowel Dis. 15 (4): 599–607. doi:10.1002/ibd.20803. PMID 19023897. S2CID 20644969.

nojitter.com

"Goodbye IVR... Hello Visual IVR". No Jitter.

semanticscholar.org

api.semanticscholar.org

Lam MY, Lee H, Bright R, Korzenik JR, Sands BE (2009). "Validation of interactive voice response system administration of the Short Inflammatory Bowel Disease Questionnaire". Inflamm. Bowel Dis. 15 (4): 599–607. doi:10.1002/ibd.20803. PMID 19023897. S2CID 20644969.
Vashistha, Aditya; Cutrell, Edward; Borriello, Gaetano; Thies, William (2015). "Sangeet Swara". Proceedings of the 33rd Annual ACM Conference on Human Factors in Computing Systems. CHI '15. New York, NY, USA: ACM. pp. 417–426. doi:10.1145/2702123.2702191. ISBN 9781450331456. S2CID 15305511.
Koradia, Zahir; Aggarwal, Piyush; Seth, Aaditeshwar; Luthra, Gaurav (2013). "Gurgaon idol". Proceedings of the 3rd ACM Symposium on Computing for Development. ACM DEV '13. New York, NY, USA: ACM. pp. 6:1–6:10. doi:10.1145/2442882.2442890. ISBN 9781450318563. S2CID 2594887.
Raza, Agha Ali; Pervaiz, Mansoor; Milo, Christina; Razaq, Samia; Alster, Guy; Sherwani, Jahanzeb; Saif, Umar; Rosenfeld, Roni (2012). "Viral entertainment as a vehicle for disseminating speech-based services to low-literate users". Proceedings of the Fifth International Conference on Information and Communication Technologies and Development. ICTD '12. New York, NY, USA: ACM. pp. 350–359. doi:10.1145/2160673.2160715. ISBN 9781450310451. S2CID 8264210.
Mudliar, Preeti; Donner, Jonathan; Thies, William (2012). "Emergent practices around CGNet Swara, voice forum for citizen journalism in rural India". Proceedings of the Fifth International Conference on Information and Communication Technologies and Development. ICTD '12. New York, NY, USA: ACM. pp. 159–168. doi:10.1145/2160673.2160695. ISBN 9781450310451. S2CID 7982510.

thenextweb.com

Tolentino, Jamie (20 April 2015). "Enhancing customer engagement with interactive voice response". The Next Web.

unesco.org

en.unesco.org

"Unesco Guidelines for Digital Inclusion" (PDF). Unesco.

vcloud.com

"Healthcare - VCloud IVR Solutions". vcloud.com. Retrieved 2021-04-29.

w3.org

"Voice Extensible Markup Language (VoiceXML) Version 2.1". W3C.
"Voice Browser Call Control: CCXML Version 1.0". W3C.
"Speech Recognition Grammar Specification Version 1.0". W3C.
"Speech Synthesis Markup Language (SSML) Version 1.0". W3C.
"Presentation of Information - Aurally". W3C. Retrieved 26 October 2016.