"Archived copy"(PDF). www.bscc.info. Archived from the original(PDF) on April 2, 2015. Retrieved January 13, 2022.{{cite web}}: CS1 maint: archived copy as title (link)
customerthink.com
Jan Carlzon interview with Bob Thompson, CustomerThink.com, March 7, 2006 [1]
"Archived copy"(PDF). www.bscc.info. Archived from the original(PDF) on April 2, 2015. Retrieved January 13, 2022.{{cite web}}: CS1 maint: archived copy as title (link)