Kano model (English Wikipedia)

Brandt, D. Randall (1988). "How service marketers can identify value-enhancing service elements". Journal of Services Marketing. 2 (3): 35–41. doi:10.1108/eb024732. ISSN 0887-6045.
Chitturi, Ravindra; Raghunathan, Rajagopal; Mahajan, Vijay (2008). "Delight by Design: The Role of Hedonic versus Utilitarian Benefits". Journal of Marketing. 72 (3): 48–63. doi:10.1509/jmkg.72.3.048. ISSN 0022-2429. S2CID 220594392.
Ishak, Aulia; Ginting, Rosnani; Suwandira, Bayu; Fauzi Malik, Alfin (1 December 2020). "Integration of Kano Model and Quality Function Deployment (QFD) to Improve Product Quality: A Literature Review". IOP Conference Series: Materials Science and Engineering. 1003 (1): 012025. doi:10.1088/1757-899X/1003/1/012025. ISSN 1757-8981.

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Cadotte, Ernest R.; Turgeon, Normand (1988). Dissatisfiers and satisfiers: suggestions from consumer complaints and compliments (PDF). Vol. 1. pp. 74–79. ISBN 978-0-922279-01-2. ISSN 0899-8620. Archived from the original (PDF) on 25 July 2011. {{cite book}}: |journal= ignored (help)

Kano, Noriaki; Nobuhiku Seraku; Fumio Takahashi; Shinichi Tsuji (April 1984). "Attractive quality and must-be quality". Journal of the Japanese Society for Quality Control (in Japanese). 14 (2): 39–48. ISSN 0386-8230. Archived from the original on 13 August 2011.

Chitturi, Ravindra; Raghunathan, Rajagopal; Mahajan, Vijay (2008). "Delight by Design: The Role of Hedonic versus Utilitarian Benefits". Journal of Marketing. 72 (3): 48–63. doi:10.1509/jmkg.72.3.048. ISSN 0022-2429. S2CID 220594392.

Kano, Noriaki; Nobuhiku Seraku; Fumio Takahashi; Shinichi Tsuji (April 1984). "Attractive quality and must-be quality". Journal of the Japanese Society for Quality Control (in Japanese). 14 (2): 39–48. ISSN 0386-8230. Archived from the original on 13 August 2011.
Cadotte, Ernest R.; Turgeon, Normand (1988). Dissatisfiers and satisfiers: suggestions from consumer complaints and compliments (PDF). Vol. 1. pp. 74–79. ISBN 978-0-922279-01-2. ISSN 0899-8620. Archived from the original (PDF) on 25 July 2011. {{cite book}}: |journal= ignored (help)

Kano, Noriaki; Nobuhiku Seraku; Fumio Takahashi; Shinichi Tsuji (April 1984). "Attractive quality and must-be quality". Journal of the Japanese Society for Quality Control (in Japanese). 14 (2): 39–48. ISSN 0386-8230. Archived from the original on 13 August 2011.
Cadotte, Ernest R.; Turgeon, Normand (1988). Dissatisfiers and satisfiers: suggestions from consumer complaints and compliments (PDF). Vol. 1. pp. 74–79. ISBN 978-0-922279-01-2. ISSN 0899-8620. Archived from the original (PDF) on 25 July 2011. {{cite book}}: |journal= ignored (help)
Brandt, D. Randall (1988). "How service marketers can identify value-enhancing service elements". Journal of Services Marketing. 2 (3): 35–41. doi:10.1108/eb024732. ISSN 0887-6045.
Llosa, S. (1997). "L'analyse de la contribution des éléments du service à la satisfaction: Un modèle tétraclasse". Décisions Marketing. 10 (3): 81–88. ISSN 1253-0476.
Chitturi, Ravindra; Raghunathan, Rajagopal; Mahajan, Vijay (2008). "Delight by Design: The Role of Hedonic versus Utilitarian Benefits". Journal of Marketing. 72 (3): 48–63. doi:10.1509/jmkg.72.3.048. ISSN 0022-2429. S2CID 220594392.
Ishak, Aulia; Ginting, Rosnani; Suwandira, Bayu; Fauzi Malik, Alfin (1 December 2020). "Integration of Kano Model and Quality Function Deployment (QFD) to Improve Product Quality: A Literature Review". IOP Conference Series: Materials Science and Engineering. 1003 (1): 012025. doi:10.1088/1757-899X/1003/1/012025. ISSN 1757-8981.