Net promoter score (English Wikipedia)

Analysis of information sources in references of the Wikipedia article "Net promoter score" in English language version.

refsWebsite

Global rank English rank

8web.archive.org

1^st place

4doi.org

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3semanticscholar.org

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2fortune.com

433^rd place

284^th place

2nih.gov

4^th place

2worldcat.org

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1hbr.org

2,754^th place

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1springer.com

274^th place

309^th place

1bloomberg.com

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77^th place

1archive.org

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1wbur.org

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1bain.com

low place

1ssrn.com

703^rd place

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1businessweek.com

712^th place

526^th place

1businessoverbroadway.com

low place

1eglobalis.com

low place

archive.org

Reichheld, Fred; Markey, Rob (2011). The Ultimate Question 2.0: How Net Promoter Companies Thrive in a Customer-Driven World. Boston, Mass.: Harvard Business Review Press. p. 52. ISBN 978-1-4221-7335-0.

bain.com

Markey, Rob; Reichheld, Fred (23 March 2012). "The Economics of Loyalty". Loyalty Insights. Bain & Company, Inc. Archived from the original on 6 September 2015. Retrieved 9 August 2015.

bloomberg.com

jennymkaplan, Jennifer Kaplan (4 May 2016). "The Inventor of Customer Satisfaction Surveys Is Sick of Them, Too". Bloomberg.com. Archived from the original on 25 September 2016. Retrieved 5 June 2016.

businessoverbroadway.com

Hayes (June 2008). "The True Test of Loyalty". Quality Progress: 20–26.

businessweek.com

"Would You Recommend Us?". Business Week. 29 January 2006. Archived from the original on 7 July 2012.

doi.org

Burnham, Thomas A.; Jefferey A. Wong (2018). "Factors influencing successful net promoter score adoption by a nonprofit organization: a case study of the Boy Scouts of America". International Review on Public and Nonprofit Marketing. 15 (4): 475–495. doi:10.1007/s12208-018-0210-x. S2CID 169663147. Archived from the original on 19 April 2021. Retrieved 16 April 2021.
Sheehan, Kim Bartel (23 June 2006). "E-mail Survey Response Rates: A Review". Journal of Computer-Mediated Communication. 6 (2): 0. doi:10.1111/j.1083-6101.2001.tb00117.x. ISSN 1083-6101.
Boyle, John; Berman, Lewis; Dayton, James; Iachan, Ronaldo; Jans, Matt; Zuwallack, Randy (5 August 2020). "Physical measures and biomarker collection in health surveys: Propensity to participate". Research in Social and Administrative Pharmacy. 17 (5): 921–929. doi:10.1016/j.sapharm.2020.07.025. ISSN 1551-7411. PMID 32800458.
Timothy L. Keiningham; Bruce Cooil; Tor Wallin Andreassen; Lerzan Aksoy (July 2007). "A Longitudinal Examination of Net Promoter and Firm Revenue Growth" (PDF). Journal of Marketing. 71 (3): 39–51. doi:10.1509/jmkg.71.3.39. S2CID 54726616. Archived from the original (PDF) on 16 July 2020.

eglobalis.com

The Hidden Flaws of NPS: Why Better New Alternatives Are Emerging for Your Business

fortune.com

Colvin, Geoff (18 May 2020). "The simple metric that's taking over big business". Fortune. Archived from the original on 3 June 2020. Retrieved 3 June 2020.
"The simple metric that's taking over big business". Fortune. Archived from the original on 3 June 2020. Retrieved 6 February 2021.

hbr.org

Reichheld, Frederick F. (December 2003). "One Number You Need to Grow". Harvard Business Review. 81 (12): 46–54, 124. PMID 14712543. Archived from the original on 10 March 2013. Retrieved 5 October 2012.

nih.gov

pubmed.ncbi.nlm.nih.gov

Reichheld, Frederick F. (December 2003). "One Number You Need to Grow". Harvard Business Review. 81 (12): 46–54, 124. PMID 14712543. Archived from the original on 10 March 2013. Retrieved 5 October 2012.
Boyle, John; Berman, Lewis; Dayton, James; Iachan, Ronaldo; Jans, Matt; Zuwallack, Randy (5 August 2020). "Physical measures and biomarker collection in health surveys: Propensity to participate". Research in Social and Administrative Pharmacy. 17 (5): 921–929. doi:10.1016/j.sapharm.2020.07.025. ISSN 1551-7411. PMID 32800458.

semanticscholar.org

api.semanticscholar.org

Burnham, Thomas A.; Jefferey A. Wong (2018). "Factors influencing successful net promoter score adoption by a nonprofit organization: a case study of the Boy Scouts of America". International Review on Public and Nonprofit Marketing. 15 (4): 475–495. doi:10.1007/s12208-018-0210-x. S2CID 169663147. Archived from the original on 19 April 2021. Retrieved 16 April 2021.
Timothy L. Keiningham; Bruce Cooil; Tor Wallin Andreassen; Lerzan Aksoy (July 2007). "A Longitudinal Examination of Net Promoter and Firm Revenue Growth" (PDF). Journal of Marketing. 71 (3): 39–51. doi:10.1509/jmkg.71.3.39. S2CID 54726616. Archived from the original (PDF) on 16 July 2020.

pdfs.semanticscholar.org

Timothy L. Keiningham; Bruce Cooil; Tor Wallin Andreassen; Lerzan Aksoy (July 2007). "A Longitudinal Examination of Net Promoter and Firm Revenue Growth" (PDF). Journal of Marketing. 71 (3): 39–51. doi:10.1509/jmkg.71.3.39. S2CID 54726616. Archived from the original (PDF) on 16 July 2020.

springer.com

link.springer.com

Burnham, Thomas A.; Jefferey A. Wong (2018). "Factors influencing successful net promoter score adoption by a nonprofit organization: a case study of the Boy Scouts of America". International Review on Public and Nonprofit Marketing. 15 (4): 475–495. doi:10.1007/s12208-018-0210-x. S2CID 169663147. Archived from the original on 19 April 2021. Retrieved 16 April 2021.

ssrn.com

papers.ssrn.com

Wierckx, Patrick J. (11 October 2020). "The Retention Rate Illusion - Understanding the Relationship between Retention Rates and the Strength of Subscription-Based Businesses". Journal of Applied Business and Economics. Rochester, NY. SSRN 3629281.

wbur.org

"'Would you recommend this show to a friend?'". On Point. WBUR. 17 January 2025.

web.archive.org

Colvin, Geoff (18 May 2020). "The simple metric that's taking over big business". Fortune. Archived from the original on 3 June 2020. Retrieved 3 June 2020.
Reichheld, Frederick F. (December 2003). "One Number You Need to Grow". Harvard Business Review. 81 (12): 46–54, 124. PMID 14712543. Archived from the original on 10 March 2013. Retrieved 5 October 2012.
Burnham, Thomas A.; Jefferey A. Wong (2018). "Factors influencing successful net promoter score adoption by a nonprofit organization: a case study of the Boy Scouts of America". International Review on Public and Nonprofit Marketing. 15 (4): 475–495. doi:10.1007/s12208-018-0210-x. S2CID 169663147. Archived from the original on 19 April 2021. Retrieved 16 April 2021.
jennymkaplan, Jennifer Kaplan (4 May 2016). "The Inventor of Customer Satisfaction Surveys Is Sick of Them, Too". Bloomberg.com. Archived from the original on 25 September 2016. Retrieved 5 June 2016.
"The simple metric that's taking over big business". Fortune. Archived from the original on 3 June 2020. Retrieved 6 February 2021.
Markey, Rob; Reichheld, Fred (23 March 2012). "The Economics of Loyalty". Loyalty Insights. Bain & Company, Inc. Archived from the original on 6 September 2015. Retrieved 9 August 2015.
"Would You Recommend Us?". Business Week. 29 January 2006. Archived from the original on 7 July 2012.
Timothy L. Keiningham; Bruce Cooil; Tor Wallin Andreassen; Lerzan Aksoy (July 2007). "A Longitudinal Examination of Net Promoter and Firm Revenue Growth" (PDF). Journal of Marketing. 71 (3): 39–51. doi:10.1509/jmkg.71.3.39. S2CID 54726616. Archived from the original (PDF) on 16 July 2020.

worldcat.org

search.worldcat.org

Sheehan, Kim Bartel (23 June 2006). "E-mail Survey Response Rates: A Review". Journal of Computer-Mediated Communication. 6 (2): 0. doi:10.1111/j.1083-6101.2001.tb00117.x. ISSN 1083-6101.
Boyle, John; Berman, Lewis; Dayton, James; Iachan, Ronaldo; Jans, Matt; Zuwallack, Randy (5 August 2020). "Physical measures and biomarker collection in health surveys: Propensity to participate". Research in Social and Administrative Pharmacy. 17 (5): 921–929. doi:10.1016/j.sapharm.2020.07.025. ISSN 1551-7411. PMID 32800458.