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Delone, William H.; McLean, Ephraim R. (1 April 2003). "The DeLone and McLean Model of Information Systems Success: A Ten-Year Update". Journal of Management Information Systems. 19 (4): 9–30. doi:10.1080/07421222.2003.11045748. ISSN0742-1222. S2CID3138489.
Delone, William H.; McLean, Ephraim R. (1 April 2003). "The DeLone and McLean Model of Information Systems Success: A Ten-Year Update". Journal of Management Information Systems. 19 (4): 9–30. doi:10.1080/07421222.2003.11045748. ISSN0742-1222. S2CID3138489.