Service-level agreement (English Wikipedia)

Kearney, K.T.; Torelli, F. (2011). "The SLA Model". In Wieder, P.; Butler, J.M.; Theilmann, W.; Yahyapour, R. (eds.). Service Level Agreements for Cloud Computing. Springer Science+Business Media, LLC. pp. 43–68. ISBN 9781461416142.
Rueda, J.L.; Gómez, S.G.; Chimento, A.E. (2011). "The Service Aggregator Use Case Scenario". In Wieder, P.; Butler, J.M.; Theilmann, W.; Yahyapour, R. (eds.). Service Level Agreements for Cloud Computing. Springer Science+Business Media, LLC. pp. 329–342. ISBN 9781461416142.
Butler, J.M.; Yahyapour, R.; Theilmann, W. (2011). "Motivation and Overview". In Wieder, P.; Butler, J.M.; Theilmann, W.; Yahyapour, R. (eds.). Service Level Agreements for Cloud Computing. Springer Science+Business Media, LLC. pp. 3–12. ISBN 9781461416142.
Villari, M.; Tusa, F.; Celesti, A.; Puliafito, A. (2012). "How to Federate VISION Cloud through SAML/Shibboleth Authentication". In De Paoli, F.; Pimentel, E.; Zavattaro, G. (eds.). Service-Oriented and Cloud Computing. Springer-Verlag Berlin Heidelberg. pp. 259–274. ISBN 9783642334276.

cliplab.org

Ludwig, Heiko; Keller, Alexander; Dan, Asit; King, Richard P.; Franck, Richard (2003-01-01). "Web Service Level Agreement (WSLA) Language Specification" (PDF).

Shacklett, M.E. (12 January 2011). "Five Key Points for Every SLA". Dell. Archived from the original on 22 December 2012. Retrieved 22 June 2016.

Verma, Dinesh (September 2004). "Service level agreements on IP networks" (PDF). Proceedings of the IEEE. 92 (9): 1382–1388. doi:10.1109/JPROC.2004.832969. S2CID 263896791. Archived from the original (PDF) on January 9, 2005.
Boniface, M.; Nasser, B.; Papay, J.; et al. (2010). "Platform-as-a-Service Architecture for Real-Time Quality of Service Management in Clouds" (PDF). 2010 Fifth International Conference on Internet and Web Applications and Services. pp. 155–160. doi:10.1109/ICIW.2010.91. ISBN 978-1-4244-6728-0. S2CID 8631786.
Cuomo, A.; Di Modica, G.; Distefano, S.; et al. (2013). "An SLA-based Broker for Cloud Infrastructures". Journal of Grid Computing. 11 (March 2013): 1–25. doi:10.1007/s10723-012-9241-4. S2CID 10203057.

Kyriazis, D., ed. (June 2013). "Cloud Computing Service Level Agreements - Exploitation of Research Results". European Commission. p. 51. Retrieved 22 June 2016.

Verma, Dinesh (September 2004). "Service level agreements on IP networks" (PDF). Proceedings of the IEEE. 92 (9): 1382–1388. doi:10.1109/JPROC.2004.832969. S2CID 263896791. Archived from the original (PDF) on January 9, 2005.

Verma, Dinesh (September 2004). "Service level agreements on IP networks" (PDF). Proceedings of the IEEE. 92 (9): 1382–1388. doi:10.1109/JPROC.2004.832969. S2CID 263896791. Archived from the original (PDF) on January 9, 2005.
Boniface, M.; Nasser, B.; Papay, J.; et al. (2010). "Platform-as-a-Service Architecture for Real-Time Quality of Service Management in Clouds" (PDF). 2010 Fifth International Conference on Internet and Web Applications and Services. pp. 155–160. doi:10.1109/ICIW.2010.91. ISBN 978-1-4244-6728-0. S2CID 8631786.
Cuomo, A.; Di Modica, G.; Distefano, S.; et al. (2013). "An SLA-based Broker for Cloud Infrastructures". Journal of Grid Computing. 11 (March 2013): 1–25. doi:10.1007/s10723-012-9241-4. S2CID 10203057.

"The Service Level Agreement Zone". SLA Information Zone. Service Level Agreement Zone. 2015. Retrieved 22 June 2016.

Boniface, M.; Nasser, B.; Papay, J.; et al. (2010). "Platform-as-a-Service Architecture for Real-Time Quality of Service Management in Clouds" (PDF). 2010 Fifth International Conference on Internet and Web Applications and Services. pp. 155–160. doi:10.1109/ICIW.2010.91. ISBN 978-1-4244-6728-0. S2CID 8631786.

Shacklett, M.E. (12 January 2011). "Five Key Points for Every SLA". Dell. Archived from the original on 22 December 2012. Retrieved 22 June 2016.
Verma, Dinesh (September 2004). "Service level agreements on IP networks" (PDF). Proceedings of the IEEE. 92 (9): 1382–1388. doi:10.1109/JPROC.2004.832969. S2CID 263896791. Archived from the original (PDF) on January 9, 2005.