Service 4.0 (English Wikipedia)

Analysis of information sources in references of the Wikipedia article "Service 4.0" in English language version.

refsWebsite

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3books.google.com

3^rd place

3^rd place

68^th place

117^th place

1siemens-logistics.com

low place

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1,198^th place

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2^nd place

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26^th place

20^th place

1semanticscholar.org

11^th place

8^th place

afr.com

"Service 4.0 is about digital transformation". Australian Financial Review. 2020-06-24. Retrieved 2022-07-18.

amazon.com.mx

Gil, Yami Almaguer. Customer Service vs. Customer Experience: La guía del CEO.

books.google.com

Duron, L. (2019) Alive & Well! Amexin Publishing:Mexico
Alegría, Rodrigo Fernández de Paredes (2018-11-05). Construyendo Xperiencias: Customer Experience, la clave para generar rentabilidad y diferenciación (in Spanish). Felgris Araca. ISBN 978-612-00-3746-1.
Carlzon, Jan (1989-02-15). Moments of Truth. HarperCollins. ISBN 978-0-06-091580-3.

doi.org

Bitner, Mary Jo; Ostrom, Amy L.; Morgan, Felicia (May 1, 2008). "Service Blueprinting: A Practical Technique for Service Innovation". California Management Review. 50 (3): 66–94. doi:10.2307/41166446. JSTOR 41166446. S2CID 18907070.

europa.eu

ec.europa.eu

"Services 4.0 - European Commission". European Commission. 2016-09-06. Retrieved 2017-07-31.

imda.gov.sg

"What you need to know about Services 4.0". Infocomm Media Development Authority. Retrieved 2022-07-18.

jstor.org

Bitner, Mary Jo; Ostrom, Amy L.; Morgan, Felicia (May 1, 2008). "Service Blueprinting: A Practical Technique for Service Innovation". California Management Review. 50 (3): 66–94. doi:10.2307/41166446. JSTOR 41166446. S2CID 18907070.

laloduron.com

"CUSTOMER EXPERIENCE'S MISSING LEG – Lalo Duron, PHD". 16 November 2021. Retrieved 2022-07-18.

semanticscholar.org

api.semanticscholar.org

Bitner, Mary Jo; Ostrom, Amy L.; Morgan, Felicia (May 1, 2008). "Service Blueprinting: A Practical Technique for Service Innovation". California Management Review. 50 (3): 66–94. doi:10.2307/41166446. JSTOR 41166446. S2CID 18907070.

siemens-logistics.com

"SmartService - Service 4.0 airport - Siemens Logistics | EN". www.siemens-logistics.com. Retrieved 2022-07-18.

un.org

unstats.un.org

International Standard Industrial Classification of All Economic Activities (ISIC) Revision 4, United Nations, New York, 2008