Service recovery paradox (English Wikipedia)

Analysis of information sources in references of the Wikipedia article "Service recovery paradox" in English language version.

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acrwebsite.org (Global: low place; English: low place)

  • Hocutt, M.A, Chakraborty, G. and Mowen, J.C.,"The Impact of Perceived Justice on Customer Satisfaction and Intention to Complain in a Service Recovery", in Advances in Consumer Research, Volume 24, Merrie Brucks and Deborah J. MacInnis (eds), Provo, UT, Association for Consumer Research, 1997, pp 457-463, URL:http://acrwebsite.org/volumes/8086/volumes/v24/NA-24

doi.org (Global: 2nd place; English: 2nd place)

dx.doi.org

  • Vincent Magnini, P., Ford. J.B., Markowski, .P. and Honeycutt, E.D. Jnr, "The service recovery paradox: justifiable theory or smoldering myth?", Journal of Services Marketing, Vol. 21, No. 3, 2007, pp. 213 - 225, Stable URL: https://dx.doi.org/10.1108/08876040710746561