Adler, Paul S.; Riley, Patricia; Kwon, Seok-Woo; Signer, Jordana; Lee, Ben; Satrasala, Ram (January 2003). "Performance Improvement Capability: Keys to Accelerating Performance Improvement in Hospitals". California Management Review. 45 (2): 12–33. doi:10.2307/41166163. JSTOR41166163. S2CID150373403. SSRN979048.
Dalton, Melville (1950). "Conflicts between staff and line managerial officers". American Sociological Review. 15 (3): 342–351. doi:10.2307/2087175. JSTOR2087175.
Adler, Paul S.; Riley, Patricia; Kwon, Seok-Woo; Signer, Jordana; Lee, Ben; Satrasala, Ram (January 2003). "Performance Improvement Capability: Keys to Accelerating Performance Improvement in Hospitals". California Management Review. 45 (2): 12–33. doi:10.2307/41166163. JSTOR41166163. S2CID150373403. SSRN979048.
Dalton, Melville (1950). "Conflicts between staff and line managerial officers". American Sociological Review. 15 (3): 342–351. doi:10.2307/2087175. JSTOR2087175.