Switching barriers (English Wikipedia)

Analysis of information sources in references of the Wikipedia article "Switching barriers" in English language version.

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  • Jones, Michael A; Mothersbaugh, David L; Beatty, Sharon E (2002-06-01). "Why customers stay: measuring the underlying dimensions of services switching costs and managing their differential strategic outcomes". Journal of Business Research. 55 (6): 441–450. doi:10.1016/S0148-2963(00)00168-5. ISSN 0148-2963.
  • Blut, Markus; Evanschitzky, Heiner; Backhaus, Christof; Rudd, John; Marck, Michael (2016-01-01). "Securing business-to-business relationships: The impact of switching costs". Industrial Marketing Management. 52: 82–90. doi:10.1016/j.indmarman.2015.05.010. ISSN 0019-8501.

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