Schmeltzer, John. "UNITED AIRLINES FIT TO BE UNTIED BY UNFRIENDLY WEB SITE." Chicago Tribune. September 19, 1997. Business p. 2. Retrieved on April 7, 2013. "United Airlines' Internet nightmare is located at www.untied.com, a Web site that United tried to persuade its creator to shut down because of alleged trademark infringements. The site collects and prints, in detail, complaints about service on the world's biggest airline. Open for a little more than four months, the site was created by Jeremy Cooperstock, an engineer who works for Sony Corp. It has collected dozens of complaints about what it calls rudeness, misinformation, incompetence, special-needs mistreatment and refund problems. It even contains complaints by United's best customers, it's [sic] Premier Class fliers."
Appelman, Hilary. "PERSONAL BUSINESS; I Scream, You Scream: Consumers Vent Over the Net." The New York Times. March 4, 2001. p. 3. Retrieved on April 7, 2013.
Stellin, Susan. "In the Air, Minor Tiffs Can Escalate Fast." The New York Times. January 28, 2013. p. 2. Retrieved on April 7, 2013.
