Asiakaskokemus (Finnish Wikipedia)

Analysis of information sources in references of the Wikipedia article "Asiakaskokemus" in Finnish language version.

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1sciencedirect.com

149^th place

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doi.org

dx.doi.org

Andrea C. Morales, Robert J. Meyer, Narayan Janakiraman: Spillover Effects: How Consumers Respond to Unexpected Changes in Price and Quality. Journal of Consumer Research, 1.12.2006, nro 3, s. 361–369. doi:10.1086/508440 ISSN 0093-5301 Artikkelin verkkoversio. (englanti)
Erna Andajani: Understanding Customer Experience Management in Retailing. Procedia - Social and Behavioral Sciences, 25.11.2015, nro 211, s. 629–633. doi:10.1016/j.sbspro.2015.11.082 ISSN 1877-0428 Artikkelin verkkoversio.

forbes.com

Forrester: There Are No Clear CX Leaders Among US Brands -- For The Third Year In A Row Forbes. Viitattu 17.7.2019. (englanniksi)

hbr.org

Understanding Customer Experience Harvard Business Review. Viitattu 9 June 2018.

oup.com

academic.oup.com

Andrea C. Morales, Robert J. Meyer, Narayan Janakiraman: Spillover Effects: How Consumers Respond to Unexpected Changes in Price and Quality. Journal of Consumer Research, 1.12.2006, nro 3, s. 361–369. doi:10.1086/508440 ISSN 0093-5301 Artikkelin verkkoversio. (englanti)

sas.com

Compare: Customer Experience Management: What it is and why it matters SAS. ”Customer experience is defined as your customers' perceptions – both conscious and subconscious – of their relationship with your brand resulting from all their interactions with your brand during the customer life cycle.” Viitattu 15.7.2015.

sciencedirect.com

Erna Andajani: Understanding Customer Experience Management in Retailing. Procedia - Social and Behavioral Sciences, 25.11.2015, nro 211, s. 629–633. doi:10.1016/j.sbspro.2015.11.082 ISSN 1877-0428 Artikkelin verkkoversio.

worldcat.org

Andrea C. Morales, Robert J. Meyer, Narayan Janakiraman: Spillover Effects: How Consumers Respond to Unexpected Changes in Price and Quality. Journal of Consumer Research, 1.12.2006, nro 3, s. 361–369. doi:10.1086/508440 ISSN 0093-5301 Artikkelin verkkoversio. (englanti)
Erna Andajani: Understanding Customer Experience Management in Retailing. Procedia - Social and Behavioral Sciences, 25.11.2015, nro 211, s. 629–633. doi:10.1016/j.sbspro.2015.11.082 ISSN 1877-0428 Artikkelin verkkoversio.