Kontrola kvalitete (Croatian Wikipedia)

Analysis of information sources in references of the Wikipedia article "Kontrola kvalitete" in Croatian language version.

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motorolasolutions.com

What Is Six Sigma? (PDF). motorolasolutions.com. Motorola University. Schaumburg, Illinois. 19. veljače 2010. str. 2. Inačica izvorne stranice (PDF) arhivirana 3. prosinca 2013. Pristupljeno 24. studenoga 2013.. When practiced as a management system, Six Sigma is a high performance system for executing business strategy.

Dennis Adsit. 9. studenoga 2007. What the Call Center Industry Can Learn from Manufacturing: Part I (PDF). National Association of Call Centers. Inačica izvorne stranice (PDF) arhivirana 4. srpnja 2017. Pristupljeno 21. prosinca 2012.

Position Classification Standard for Quality Assurance Series, GS-1910 (PDF). US Office of Personnel Management. Ožujak 1983. Pristupljeno 21. prosinca 2012.

Phillips, Joseph. Studeni 2008. Quality Control in Project Management. The Project Management Hut. Pristupljeno 21. prosinca 2012.

Dennis Adsit. 9. studenoga 2007. What the Call Center Industry Can Learn from Manufacturing: Part I (PDF). National Association of Call Centers. Inačica izvorne stranice (PDF) arhivirana 4. srpnja 2017. Pristupljeno 21. prosinca 2012.
What Is Six Sigma? (PDF). motorolasolutions.com. Motorola University. Schaumburg, Illinois. 19. veljače 2010. str. 2. Inačica izvorne stranice (PDF) arhivirana 3. prosinca 2013. Pristupljeno 24. studenoga 2013.. When practiced as a management system, Six Sigma is a high performance system for executing business strategy.

Juran, Joseph M. 1995. A History of Managing for Quality: The Evolution, Trends, and Future Directions of Managing for Quality. The American Society for Quality Control. Milwaukee, Wisconsin. ISBN 9780873893411. OCLC 32394752
Feigenbaum, Armand V. 1956. Total Quality Control. Harvard Business Review. Harvard University Press. Cambridge, Massachusetts. 34 (6): 93–101. ISSN 0017-8012. OCLC 1751795 CS1 održavanje: nepreporučeni parametar - authorlink1 (pomoć)
Ishikawa, Kaoru. 1985. What Is Total Quality Control? The Japanese Way. 1 izdanje. Prentice-Hall. Englewood Cliffs, New Jersey. str. 90–91. ISBN 978-0-13-952433-2. OCLC 11467749
Evans, James R.; Lindsay, William M. 1999. The Management and Control of Quality. 4 izdanje. South-Western College Publications. Cincinnati, Ohio. str. 118. ISBN 9780538882422. OCLC 38475486. The term total quality management, or TQM, has been commonly used to denote the system of managing for total quality. (The term TQM was actually developed within the Department of Defense. It has since been renamed Total Quality Leadership, since leadership outranks management in military thought.)