Analysis of information sources in references of the Wikipedia article "Programska podrška" in Croatian language version.
[…] It will be recalled from Sec. 1.6 that the term personnel was defined to include people who come into direct contact with the hardware, from production to field use, i.e., people who assemble, inspect, pack, ship, handle, install, operate, and maintain electronic equipment. In any of these phases personnel failures may result in unoperational gear. As with the hardware factors, there is almost no quantitative data concerning these software or human factors in reliability: How many faults are caused by personnel, why they occur, and what can be done to remove the errors. […]
