Call center (Italian Wikipedia)

Analysis of information sources in references of the Wikipedia article "Call center" in Italian language version.

Last modified: 19:21:17, 8 August 2026 (UTC)

Ref.Un. Ref.Website

Global rank Italian rank

1212web.archive.org

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66archive.org

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66doi.org

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22xlmg.co.uk

low place

22bbc.co.uk

11^th place

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11cambridge.org

209^th place

323^rd place

11europa.eu

62^nd place

64^th place

11treccani.it

157^th place

7^th place

11sapere.it

4,162^nd place

173^rd place

11callcentrehelper.com

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11voxjar.com

low place

11cwa-union.org

low place

11nea.com

low place

11genesys.com

low place

11tmcnet.com

low place

11books.google.com

3^rd place

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11payscale.com

low place

11oadoi.org

612^th place

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archive.org (Global: 6^th place; Italian: 2^nd place)

David L. Butler, Bottom-Line Call Center Management, Butterworth-Heinemann, 2004.
Pradeep Kumar e Christopher Robert Schenk, Paths to Union Renewal, Broadview Press, 2006, ISBN 1-55193-058-7.
Mahuya Pal e Buzzanell, Patrice, Breaking the Myth of Indian Call Centers: A Postcolonial Analysis of Resistance, in Communication Monographs, vol. 80, n. 2, 2013, pp. 199–219, DOI:10.1080/03637751.2013.776172.
L. A. Witt, When Conscientiousness Isn't Enough: Emotional Exhaustion and Performance Among Call Center Customer Service Representatives, in Journal of Management, vol. 30, n. 1, 2004, pp. 149–160, DOI:10.1016/j.jm.2003.01.007.
Nagesh N. Murthy, G. N. Challagalla, L. H. Vincent e T. A. Shervani, The Impact of Simulation Training on Call Center Agent Performance: A Field-Based Investigation, in Management Science, vol. 54, n. 2, 2008, pp. 384–399, DOI:10.1287/mnsc.1070.0818.
Dale Hudson, Undesirable Bodies and Desirable Labor: Documenting the Globalization and Digitization of Transnational American Dreams in Indian Call Centers, in Cinema Journal, vol. 49, n. 1, 2009, pp. 82–102, DOI:10.1353/cj.0.0164.

bbc.co.uk (Global: 11^th place; Italian: 27^th place)

news.bbc.co.uk

Ahmed, Zubair, Abuse rattles Indian call centre staff, in BBC News, 22 febbraio 2006. URL consultato il 5 giugno 2008.

bbc.co.uk

BBC Three - The Call Centre, Series 1, su bbc.co.uk, 10 dicembre 2013. URL consultato il 10 dicembre 2017.

books.google.com (Global: 3^rd place; Italian: 10^th place)

(EN) Michael L. Kasavana e Richard M. Brooks, Managing Front Office Operations, Educational Institute of the American Hotel & Motel Association, 1998, ISBN 9780866121798.

callcentrehelper.com (Global: low place; Italian: low place)

The history of the call center, su callcentrehelper.com, Call Centre Helper Magazine, 19 gennaio 2011. URL consultato il 29 novembre 2014.

cambridge.org (Global: 209^th place; Italian: 323^rd place)

dictionary.cambridge.org

(EN) call centre, su dictionary.cambridge.org.

cwa-union.org (Global: low place; Italian: low place)

Improving Call Center Jobs a Top Priority for CWA Customer Service, su cwa-union.org, Communication Workers of America, 6 maggio 2010. URL consultato il 23 febbraio 2011.

doi.org (Global: 2^nd place; Italian: 3^rd place)

dx.doi.org

Mahuya Pal e Buzzanell, Patrice, Breaking the Myth of Indian Call Centers: A Postcolonial Analysis of Resistance, in Communication Monographs, vol. 80, n. 2, 2013, pp. 199–219, DOI:10.1080/03637751.2013.776172.
Raik Stolletz e Stefan Helber, Performance analysis of an inbound call center with skills-based routing, in OR Spectrum, vol. 26, n. 3, 2004, pp. 331–352, DOI:10.1007/s00291-004-0161-y.
L. A. Witt, When Conscientiousness Isn't Enough: Emotional Exhaustion and Performance Among Call Center Customer Service Representatives, in Journal of Management, vol. 30, n. 1, 2004, pp. 149–160, DOI:10.1016/j.jm.2003.01.007.
Salah Aguir, Fikri Karaesmen, O. Zeynep Aksin e Fabrice Chauvet, The impact of retrials on call center performance (PDF), in OR Spectrum, vol. 26, n. 3, 2004, pp. 353–376, DOI:10.1007/s00291-004-0165-7 (archiviato dall'url originale il 14 luglio 2012).
Nagesh N. Murthy, G. N. Challagalla, L. H. Vincent e T. A. Shervani, The Impact of Simulation Training on Call Center Agent Performance: A Field-Based Investigation, in Management Science, vol. 54, n. 2, 2008, pp. 384–399, DOI:10.1287/mnsc.1070.0818.
Dale Hudson, Undesirable Bodies and Desirable Labor: Documenting the Globalization and Digitization of Transnational American Dreams in Indian Call Centers, in Cinema Journal, vol. 49, n. 1, 2009, pp. 82–102, DOI:10.1353/cj.0.0164.

europa.eu (Global: 62^nd place; Italian: 64^th place)

iate.europa.eu

call centre, su iate.europa.eu.

genesys.com (Global: low place; Italian: low place)

Contact Center Modernization, su Genesys.com, 2016.

nea.com (Global: low place; Italian: low place)

Ravi Viswanathan e Scott Sandell, Reinventing customer service: the modern contact center, su Nea.com, 21 giugno 2016.

oadoi.org (Global: 612^th place; Italian: 14^th place)

Raik Stolletz e Stefan Helber, Performance analysis of an inbound call center with skills-based routing, in OR Spectrum, vol. 26, n. 3, 2004, pp. 331–352, DOI:10.1007/s00291-004-0161-y.

payscale.com (Global: low place; Italian: low place)

Hourly Rate Survey Report for Industry: Call Center, su payscale.com, PayScale. URL consultato il 5 giugno 2008.

sapere.it (Global: 4,162^nd place; Italian: 173^rd place)

call center, su Sapere.it, Enciclopedia De Agostini. URL consultato il 15 marzo 2021.

tmcnet.com (Global: low place; Italian: low place)

Paula Bernier, The History and Advancement of the Contact Center and the Customer Experience, su Tmcnet.com, 3 agosto 2012.

treccani.it (Global: 157^th place; Italian: 7^th place)

Call center, in Treccani.it – Enciclopedie on line, Roma, Istituto dell'Enciclopedia Italiana. URL consultato il 10 gennaio 2019.

voxjar.com (Global: low place; Italian: low place)

The History of Call Centers Timeline, su Voxjar.com, 20 dicembre 2017.

web.archive.org (Global: 1^st place; Italian: 1^st place)

Ernie Smith, The History of the Call Center Explains How Customer Service Got So Annoying, su Vice.com, 5 agosto 2016. URL consultato il 10 gennaio 2024 (archiviato dall'url originale il 26 novembre 2016).
Call Centre Union Busters Get Wake-Up Call, su workers.labor.net.au, Workers Online. URL consultato l'8 luglio 2008 (archiviato dall'url originale il 1º agosto 2008).
Uni Global Union's call centre organising campaigns, su uniglobalunion.org, Uni Global Union. URL consultato l'8 luglio 2008 (archiviato dall'url originale il 15 giugno 2008).
Cactus Search - List of Call Centre Management Roles We Recruit, su cactussearch.co.uk, Cactus Search (archiviato dall'url originale il 29 novembre 2014).
Billing and Collections, su Modern Healthcare, 30 gennaio 2019. URL consultato il 10 gennaio 2024 (archiviato dall'url originale il 10 ottobre 2018).
Working conditions and health in Swedish call centres, su eurofound.europa.eu, European Foundation for the Improvement of Living and Working Conditions, 5 giugno 2005. URL consultato il 29 maggio 2008 (archiviato dall'url originale il 20 giugno 2008).
Advice regarding call centre working practices (PDF), su hse.gov.uk, Health and Safety Executive. URL consultato il 5 giugno 2008 (archiviato dall'url originale il 20 febbraio 2009).
The Call Center Answer Team reaches out to the industry for to crack a tough nut, in Q&A: How Many Calls Should I Monitor, callcentermagazine.com, 30 luglio 2003. URL consultato il 5 giugno 2008 (archiviato dall'url originale il 13 marzo 2006).
Who's on the Line? Women in Call Centres Project (PDF), in Atlantic Centre of Excellence for Women's Health, Health Canada. URL consultato il 5 giugno 2008 (archiviato dall'url originale il 15 febbraio 2005).
Shaw, Russell, Tone-deaf to customer complaints, Dell opens yet another call center in India, in ZDNet, 30 gennaio 2006. URL consultato il 5 giugno 2008 (archiviato dall'url originale il 23 gennaio 2009).
Pamela Skyrme, Using personality to predict outbound call center job performance (PDF), su applyhrm.asp.radford.edu. URL consultato il 1º luglio 2008 (archiviato dall'url originale il 1º settembre 2006).
Salah Aguir, Fikri Karaesmen, O. Zeynep Aksin e Fabrice Chauvet, The impact of retrials on call center performance (PDF), in OR Spectrum, vol. 26, n. 3, 2004, pp. 353–376, DOI:10.1007/s00291-004-0165-7 (archiviato dall'url originale il 14 luglio 2012).

xlmg.co.uk (Global: low place; Italian: low place)

Appointment Setting, su xlmg.co.uk. URL consultato il 20 maggio 2023.
Lead Generation, su xlmg.co.uk. URL consultato il 27 giugno 2023.

Call center (Italian Wikipedia)

archive.org (Global: 6th place; Italian: 2nd place)

bbc.co.uk (Global: 11th place; Italian: 27th place)

news.bbc.co.uk

bbc.co.uk

books.google.com (Global: 3rd place; Italian: 10th place)

callcentrehelper.com (Global: low place; Italian: low place)

cambridge.org (Global: 209th place; Italian: 323rd place)

dictionary.cambridge.org

cwa-union.org (Global: low place; Italian: low place)

doi.org (Global: 2nd place; Italian: 3rd place)

dx.doi.org

europa.eu (Global: 62nd place; Italian: 64th place)

iate.europa.eu

genesys.com (Global: low place; Italian: low place)

nea.com (Global: low place; Italian: low place)

oadoi.org (Global: 612th place; Italian: 14th place)

payscale.com (Global: low place; Italian: low place)

sapere.it (Global: 4,162nd place; Italian: 173rd place)

tmcnet.com (Global: low place; Italian: low place)

treccani.it (Global: 157th place; Italian: 7th place)

voxjar.com (Global: low place; Italian: low place)

web.archive.org (Global: 1st place; Italian: 1st place)

xlmg.co.uk (Global: low place; Italian: low place)

archive.org (Global: 6^th place; Italian: 2^nd place)

bbc.co.uk (Global: 11^th place; Italian: 27^th place)

books.google.com (Global: 3^rd place; Italian: 10^th place)

cambridge.org (Global: 209^th place; Italian: 323^rd place)

doi.org (Global: 2^nd place; Italian: 3^rd place)

europa.eu (Global: 62^nd place; Italian: 64^th place)

oadoi.org (Global: 612^th place; Italian: 14^th place)

sapere.it (Global: 4,162^nd place; Italian: 173^rd place)

treccani.it (Global: 157^th place; Italian: 7^th place)

web.archive.org (Global: 1^st place; Italian: 1^st place)