(EN) Robert E. Margulies, How to Win in Mediation (PDF), in New Jersey Lawyer, dicembre 2002, pp. 53-54 (archiviato dall'url originale il 14 luglio 2011).
«After the opening session, the parties usually break into caucus groups, and the mediator utilizes shuttle diplomacy between the groups in order to identify interests and positions of the parties and help them create solutions.»