Indicador-chave de desempenho (Portuguese Wikipedia)

Analysis of information sources in references of the Wikipedia article "Indicador-chave de desempenho" in Portuguese language version.

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books.google.com

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dx.doi.org

  • Weilkiens, Tim; Weiss, Christian; Grass, Andrea; Duggen, Kim Nena (2016). «Frameworks». OCEB 2 Certification Guide. [S.l.]: Elsevier. pp. 149–169. ISBN 9780128053522. doi:10.1016/b978-0-12-805352-2.00007-8. KPI is a business metric that measures the degree of fulfillment of a goal or a Critical Success Factor (CSF). The CSF is an organization-internal or organization-external property that is necessary to achieve a specific goal. A CSF can involve multiple KPIs. 

kpi.org