Munca de tip afectiv (Romanian Wikipedia)

Analysis of information sources in references of the Wikipedia article "Munca de tip afectiv" in Romanian language version.

refsWebsite

Global rank Romanian rank

24doi.org

2^nd place

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8nih.gov

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6worldcat.org

5^th place

11^th place

5jstor.org

26^th place

69^th place

4web.archive.org

1^st place

2sciencedirect.com

149^th place

216^th place

2psu.edu

207^th place

281^st place

1fsu.edu

2,584^th place

3,649^th place

1mit.edu

415^th place

414^th place

1archive.org

6^th place

23^rd place

1jhu.edu

699^th place

1,392^nd place

1unc.edu

1,538^th place

1,064^th place

1unibe.ch

2,608^th place

2,821^st place

1umn.edu

1,266^th place

858^th place

1washington.edu

1,067^th place

462^nd place

1ucla.edu

782^nd place

1,018^th place

archive.org

Paules, G.F. (1991). Dishing it out: power and resistance among waitresses in a New Jersey restaurant. Philadelphia, PA: Temple University. ISBN 9780877228875.

doi.org

Grandey, Alicia A. (2000). „Emotion regulation in the workplace: A new way to conceptualize emotional labor”. Journal of Occupational Health Psychology. 5 (1): 59–100. doi:10.1037/1076-8998.5.1.95. PMID 10658889.
Russell Hochschild, Arlie (noiembrie 1979). „Emotion work, feeling rules, and social structure”. American Journal of Sociology. 85 (3): 551–575. doi:10.1086/227049. JSTOR 2778583. Pdf.
Grandey, A.A.; Fisk, G.M.; Steiner, D.D. (2005). „Must "service with a smile" be stressful? The moderate role of personal control for American and French employees”. Journal of Applied Psychology. 90 (5): 893–904. doi:10.1037/0021-9010.90.5.893. PMID 16162062. Download. Arhivat în 27 iulie 2015, la Wayback Machine.
Friedman, H. S.; Prince, L. M.; Riggio, R. E.; DiMatteo, R. (1980). „Understanding and assessing nonverbal expressiveness: The affective communication test”. Journal of Personality and Social Psychology. 39 (2): 333–351. doi:10.1037/0022-3514.39.2.333.
Wilk, S.L.; Moynihan, L.M. (2005). „Display rule "regulators": The relationship between supervisors and workers emotional exhaustion”. Journal of Applied Psychology. 90 (5): 917–927. doi:10.1037/0021-9010.90.5.917. PMID 16162064.
Diefendorff, J. M.; Richard, E. M. (2003). „Antecedents and consequences of emotional display rule perceptions”. Journal of Applied Psychology. 88 (2): 284–294. doi:10.1037/0021-9010.88.2.284. PMID 12731712.
Tsai, W.C. (2001). „Determinants and consequences of employee displayed positive emotions”. Journal of Management. 27 (4): 497–512. doi:10.1177/014920630102700406.
Grandey, A.A. (2003). „When "the show must go on": Surface acting and deep acting as determinants of emotional exhaustion and peer-rated service delivery”. Academy of Management Journal. 46 (1): 86–96. doi:10.2307/30040678. JSTOR 30040678.
Hülsheger, U.R.; Schewe, A.F. (2011). „On the costs and benefits of emotional labor: A meta-analysis of three decades of research”. Journal of Occupational Health Psychology. 16 (3): 361–389. doi:10.1037/a0022876. PMID 21728441.
Qi, Xingliang; Ji, Shuang; Zhang, Jing; Lu, Wanyong; Sluiter, Judith K.; Deng, Huihua (1 noiembrie 2016). „Correlation of emotional labor and cortisol concentration in hair among female kindergarten teachers”. International Archives of Occupational and Environmental Health. 90 (1): 117–122. doi:10.1007/s00420-016-1179-6. ISSN 0340-0131. PMID 27804039.
Sutton, Robert I. (1991). „Maintaining norms about expressed emotions: The case of bill collectors”. Administrative Science Quarterly. 36 (2): 245–268. doi:10.2307/2393355. JSTOR 2393355.
Uttal, Lynet; Tuominen, Mary (1999). „Tenuous Relationships”. Gender & Society. 13 (6): 758–780. doi:10.1177/089124399013006005. ISSN 0891-2432.
Vincent, Carol; Braun, Annette (21 iunie 2012). „Being 'fun' at work: emotional labour, class, gender and childcare”. British Educational Research Journal: 1–18. doi:10.1080/01411926.2012.680433. ISSN 0141-1926.
Andrew, Yarrow (4 iulie 2015). „'I'm strong within myself': gender, class and emotional capital in childcare”. British Journal of Sociology of Education. 36 (5): 651–668. doi:10.1080/01425692.2013.835711. ISSN 0142-5692.
Lee, Raymond T.; Brotheridge, Céleste M. (16 august 2011). „Words from the heart speak to the heart”. Career Development International. 16 (4): 401–420. doi:10.1108/13620431111158805. ISSN 1362-0436.
Edwards, Lisa Nyree (26 noiembrie 2015). „Looking after the teachers: exploring the emotional labour experienced by teachers of looked after children”. Educational Psychology in Practice. 32 (1): 54–72. doi:10.1080/02667363.2015.1112256. ISSN 0266-7363.
Bayard De Volo, L (2003). „Service and surveillance: infrapolitics at work among casino cocktail waitresses”. Social Politics: International Studies in Gender, State & Society. 10 (3): 346–376. doi:10.1093/sp/jxg019. Article at Project MUSE.
Larson, E.B.; Yao, X. (2005). „Clinical empathy as emotional labor in the patient-physician relationship”. The Journal of the American Medical Association. 293 (9): 1100–1106. doi:10.1001/jama.293.9.1100. PMID 15741532.
Martin, S.E. (1999). „Police force or police service? Gender and emotional labor”. The Annals of the American Academy of Political and Social Science. 561 (1): 111–126. doi:10.1177/000271629956100108. JSTOR 1049285.
Guy, Mary Ellen; Newman, Meredith A. (2004). „Women's jobs, men's jobs: sex segregation and emotional labor”. Public Administration Review. 64 (3): 289–298. doi:10.1111/j.1540-6210.2004.00373.x.
Pugh, S.D. (2001). „Service with a smile: emotional contagion in the service encounter”. Academy of Management Journal. 44 (5): 1018–1027. CiteSeerX 10.1.1.496.1825 . doi:10.2307/3069445. JSTOR 3069445.
Brotheridge, C. M.; Grandey, A. A. (2002). „Emotional labor and burnout: Comparing two perspectives of people work” (PDF). Journal of Vocational Behavior. 60: 17–39. doi:10.1006/jvbe.2001.1815. ^{[nefuncțională]}
Glomb, T.M.; Kammeyer-Mueller, J.; Rotundo, M. (2004). „Emotional labor demands and compensating wage differentials” (PDF). Journal of Applied Psychology. 89 (4): 700–714. doi:10.1037/0021-9010.89.4.700. PMID 15327355. Pdf. Arhivat în 20 februarie 2009, la Wayback Machine.
Diefendorff, J; Gosserand, R (2003). „Understanding the emotional labor process: A control theory perspective”. Journal of Organizational Behavior. 24 (8): 945–959. doi:10.1002/job.230.

fsu.edu

campus.fsu.edu

Russell Hochschild, Arlie (noiembrie 1979). „Emotion work, feeling rules, and social structure”. American Journal of Sociology. 85 (3): 551–575. doi:10.1086/227049. JSTOR 2778583. Pdf.

jhu.edu

muse.jhu.edu

Bayard De Volo, L (2003). „Service and surveillance: infrapolitics at work among casino cocktail waitresses”. Social Politics: International Studies in Gender, State & Society. 10 (3): 346–376. doi:10.1093/sp/jxg019. Article at Project MUSE.

jstor.org

Russell Hochschild, Arlie (noiembrie 1979). „Emotion work, feeling rules, and social structure”. American Journal of Sociology. 85 (3): 551–575. doi:10.1086/227049. JSTOR 2778583. Pdf.
Grandey, A.A. (2003). „When "the show must go on": Surface acting and deep acting as determinants of emotional exhaustion and peer-rated service delivery”. Academy of Management Journal. 46 (1): 86–96. doi:10.2307/30040678. JSTOR 30040678.
Sutton, Robert I. (1991). „Maintaining norms about expressed emotions: The case of bill collectors”. Administrative Science Quarterly. 36 (2): 245–268. doi:10.2307/2393355. JSTOR 2393355.
Martin, S.E. (1999). „Police force or police service? Gender and emotional labor”. The Annals of the American Academy of Political and Social Science. 561 (1): 111–126. doi:10.1177/000271629956100108. JSTOR 1049285.
Pugh, S.D. (2001). „Service with a smile: emotional contagion in the service encounter”. Academy of Management Journal. 44 (5): 1018–1027. CiteSeerX 10.1.1.496.1825 . doi:10.2307/3069445. JSTOR 3069445.

mit.edu

web.mit.edu

Rafaeli, A.; Sutton, R. I. (1989). „The expression of emotion in organizational life”. Research in Organizational Behavior. 11: 1–42. Pdf.

nih.gov

ncbi.nlm.nih.gov

Grandey, Alicia A. (2000). „Emotion regulation in the workplace: A new way to conceptualize emotional labor”. Journal of Occupational Health Psychology. 5 (1): 59–100. doi:10.1037/1076-8998.5.1.95. PMID 10658889.
Grandey, A.A.; Fisk, G.M.; Steiner, D.D. (2005). „Must "service with a smile" be stressful? The moderate role of personal control for American and French employees”. Journal of Applied Psychology. 90 (5): 893–904. doi:10.1037/0021-9010.90.5.893. PMID 16162062. Download. Arhivat în 27 iulie 2015, la Wayback Machine.
Wilk, S.L.; Moynihan, L.M. (2005). „Display rule "regulators": The relationship between supervisors and workers emotional exhaustion”. Journal of Applied Psychology. 90 (5): 917–927. doi:10.1037/0021-9010.90.5.917. PMID 16162064.
Diefendorff, J. M.; Richard, E. M. (2003). „Antecedents and consequences of emotional display rule perceptions”. Journal of Applied Psychology. 88 (2): 284–294. doi:10.1037/0021-9010.88.2.284. PMID 12731712.
Hülsheger, U.R.; Schewe, A.F. (2011). „On the costs and benefits of emotional labor: A meta-analysis of three decades of research”. Journal of Occupational Health Psychology. 16 (3): 361–389. doi:10.1037/a0022876. PMID 21728441.
Qi, Xingliang; Ji, Shuang; Zhang, Jing; Lu, Wanyong; Sluiter, Judith K.; Deng, Huihua (1 noiembrie 2016). „Correlation of emotional labor and cortisol concentration in hair among female kindergarten teachers”. International Archives of Occupational and Environmental Health. 90 (1): 117–122. doi:10.1007/s00420-016-1179-6. ISSN 0340-0131. PMID 27804039.
Larson, E.B.; Yao, X. (2005). „Clinical empathy as emotional labor in the patient-physician relationship”. The Journal of the American Medical Association. 293 (9): 1100–1106. doi:10.1001/jama.293.9.1100. PMID 15741532.
Glomb, T.M.; Kammeyer-Mueller, J.; Rotundo, M. (2004). „Emotional labor demands and compensating wage differentials” (PDF). Journal of Applied Psychology. 89 (4): 700–714. doi:10.1037/0021-9010.89.4.700. PMID 15327355. Pdf. Arhivat în 20 februarie 2009, la Wayback Machine.

psu.edu

personal.psu.edu

Grandey, A.A.; Fisk, G.M.; Steiner, D.D. (2005). „Must "service with a smile" be stressful? The moderate role of personal control for American and French employees”. Journal of Applied Psychology. 90 (5): 893–904. doi:10.1037/0021-9010.90.5.893. PMID 16162062. Download. Arhivat în 27 iulie 2015, la Wayback Machine.

citeseerx.ist.psu.edu

Pugh, S.D. (2001). „Service with a smile: emotional contagion in the service encounter”. Academy of Management Journal. 44 (5): 1018–1027. CiteSeerX 10.1.1.496.1825 . doi:10.2307/3069445. JSTOR 3069445.

sciencedirect.com

Rafaeli, A.; Sutton, R. I. (1989). „The expression of emotion in organizational life”. Research in Organizational Behavior. 11: 1–42. Pdf.
Parasuraman, A.; Zeithaml, V.A.; Berry, L.L. (1988). „SERVQUAL: a multiple-item scale for measuring customer perceptions of service quality”. Journal of Retailing. 64 (1): 12–40. Pdf. Arhivat în 4 martie 2016, la Wayback Machine.

ucla.edu

semel.ucla.edu

„How Do You Cope”. ucla.edu. UCLA. Arhivat din original la 28 august 2018. Accesat în 20 noiembrie 2015.

umn.edu

legacy-irc.csom.umn.edu

Glomb, T.M.; Kammeyer-Mueller, J.; Rotundo, M. (2004). „Emotional labor demands and compensating wage differentials” (PDF). Journal of Applied Psychology. 89 (4): 700–714. doi:10.1037/0021-9010.89.4.700. PMID 15327355. Pdf. Arhivat în 20 februarie 2009, la Wayback Machine.

unc.edu

areas.kenan-flagler.unc.edu

Parasuraman, A.; Zeithaml, V.A.; Berry, L.L. (1988). „SERVQUAL: a multiple-item scale for measuring customer perceptions of service quality”. Journal of Retailing. 64 (1): 12–40. Pdf. Arhivat în 4 martie 2016, la Wayback Machine.

unibe.ch

aop.psy.unibe.ch

Brotheridge, C. M.; Grandey, A. A. (2002). „Emotional labor and burnout: Comparing two perspectives of people work” (PDF). Journal of Vocational Behavior. 60: 17–39. doi:10.1006/jvbe.2001.1815. ^{[nefuncțională]}

washington.edu

faculty.washington.edu

Glomb, T.M.; Kammeyer-Mueller, J.; Rotundo, M. (2004). „Emotional labor demands and compensating wage differentials” (PDF). Journal of Applied Psychology. 89 (4): 700–714. doi:10.1037/0021-9010.89.4.700. PMID 15327355. Pdf. Arhivat în 20 februarie 2009, la Wayback Machine.

web.archive.org

Grandey, A.A.; Fisk, G.M.; Steiner, D.D. (2005). „Must "service with a smile" be stressful? The moderate role of personal control for American and French employees”. Journal of Applied Psychology. 90 (5): 893–904. doi:10.1037/0021-9010.90.5.893. PMID 16162062. Download. Arhivat în 27 iulie 2015, la Wayback Machine.
Parasuraman, A.; Zeithaml, V.A.; Berry, L.L. (1988). „SERVQUAL: a multiple-item scale for measuring customer perceptions of service quality”. Journal of Retailing. 64 (1): 12–40. Pdf. Arhivat în 4 martie 2016, la Wayback Machine.
Glomb, T.M.; Kammeyer-Mueller, J.; Rotundo, M. (2004). „Emotional labor demands and compensating wage differentials” (PDF). Journal of Applied Psychology. 89 (4): 700–714. doi:10.1037/0021-9010.89.4.700. PMID 15327355. Pdf. Arhivat în 20 februarie 2009, la Wayback Machine.
„How Do You Cope”. ucla.edu. UCLA. Arhivat din original la 28 august 2018. Accesat în 20 noiembrie 2015.

worldcat.org

Qi, Xingliang; Ji, Shuang; Zhang, Jing; Lu, Wanyong; Sluiter, Judith K.; Deng, Huihua (1 noiembrie 2016). „Correlation of emotional labor and cortisol concentration in hair among female kindergarten teachers”. International Archives of Occupational and Environmental Health. 90 (1): 117–122. doi:10.1007/s00420-016-1179-6. ISSN 0340-0131. PMID 27804039.
Uttal, Lynet; Tuominen, Mary (1999). „Tenuous Relationships”. Gender & Society. 13 (6): 758–780. doi:10.1177/089124399013006005. ISSN 0891-2432.
Vincent, Carol; Braun, Annette (21 iunie 2012). „Being 'fun' at work: emotional labour, class, gender and childcare”. British Educational Research Journal: 1–18. doi:10.1080/01411926.2012.680433. ISSN 0141-1926.
Andrew, Yarrow (4 iulie 2015). „'I'm strong within myself': gender, class and emotional capital in childcare”. British Journal of Sociology of Education. 36 (5): 651–668. doi:10.1080/01425692.2013.835711. ISSN 0142-5692.
Lee, Raymond T.; Brotheridge, Céleste M. (16 august 2011). „Words from the heart speak to the heart”. Career Development International. 16 (4): 401–420. doi:10.1108/13620431111158805. ISSN 1362-0436.
Edwards, Lisa Nyree (26 noiembrie 2015). „Looking after the teachers: exploring the emotional labour experienced by teachers of looked after children”. Educational Psychology in Practice. 32 (1): 54–72. doi:10.1080/02667363.2015.1112256. ISSN 0266-7363.