Upravljanje odnosov s strankami (Slovenian Wikipedia)

Zuckerman, Arthur (20. julij 2016). »Introduction to the History of CRM Software«. CompareCamp.com (v ameriški angleščini). Pridobljeno 3. junija 2021.

crmsoftware.com

»arhivska kopija«. www.crmsoftware.com. Arhivirano iz prvotnega spletišča dne 3. junija 2021. Pridobljeno 3. junija 2021.

destinationcrm.com

Destinationcrm.com CRM Magazine: May 2010

doi.org

dx.doi.org

Buttle, Francis (18. februar 2004). »Customer Relationship Management«. doi:10.4324/9780080472430. {{navedi revijo}}: Sklic magazine potrebuje|magazine= (pomoč)
Reinartz, Werner; Krafft, Manfred; Hoyer, Wayne D. (Avgust 2004). »The Customer Relationship Management Process: Its Measurement and Impact on Performance«. Journal of Marketing Research. Zv. 41, št. 3. str. 293–305. doi:10.1509/jmkr.41.3.293.35991. ISSN 0022-2437.
Zeng, Yun E.; Wen, H. Joseph; Yen, David C. (Marec 2003). »Customer relationship management (CRM) in business‐to‐business (B2B) e‐commerce«. Information Management & Computer Security. Zv. 11, št. 1. str. 39–44. doi:10.1108/09685220310463722. ISSN 0968-5227.
Bolton, Ruth N. (Februar 1998). »A Dynamic Model of the Duration of the Customer's Relationship with a Continuous Service Provider: The Role of Satisfaction«. Marketing Science. Zv. 17, št. 1. str. 45–65. doi:10.1287/mksc.17.1.45. ISSN 0732-2399.
Fornell, Claes (Januar 1992). »A National Customer Satisfaction Barometer: The Swedish Experience«. Journal of Marketing. Zv. 56, št. 1. str. 6. doi:10.2307/1252129. ISSN 0022-2429.
Mithas, Sunil; Krishnan, M.S.; Fornell, Claes (Oktober 2005). »Why Do Customer Relationship Management Applications Affect Customer Satisfaction?«. Journal of Marketing. Zv. 69, št. 4. str. 201–209. doi:10.1509/jmkg.2005.69.4.201. ISSN 0022-2429.
Coverdill, James E.; Finlay, William (15. november 2017). High Tech and High Touch. Cornell University Press. ISBN 978-1-5017-0280-8.
»The Last Word«. Journal of Business Strategy. Zv. 22, št. 3. Marec 2001. str. 48–48. doi:10.1108/eb040174. ISSN 0275-6668.
Richards, Keith A.; Jones, Eli (april 2008). »Customer relationship management: Finding value drivers«. Industrial Marketing Management. Zv. 37, št. 2. str. 120–130. doi:10.1016/j.indmarman.2006.08.005. ISSN 0019-8501.{{navedi revijo}}: Vzdrževanje CS1: samodejni prevod datuma (povezava)
The Call Center Handbook. CRC Press. 30. marec 2007. str. 157–166. ISBN 978-0-429-07952-8.
»Chemistry is right between powder coating supplier and coater«. Focus on Powder Coatings. Zv. 2006, št. 10. Oktober 2006. str. 5–6. doi:10.1016/s1364-5439(06)70613-x. ISSN 1364-5439.
Matignon, Randall (1. marec 2007). »Data Mining Using SAS® Enterprise Miner™«. doi:10.1002/9780470171431. {{navedi revijo}}: Sklic magazine potrebuje|magazine= (pomoč)
Payne, Adrian; Frow, Pennie. Strategic Customer Management. Cambridge: Cambridge University Press. str. 3–36. ISBN 978-1-139-05741-7.
MacGillivray (september 2008). »Time-Saving Benefits of Intravital Staining«. Journal of Histotechnology. doi:10.1179/014788808794748377. ISSN 0147-8885.{{navedi revijo}}: Vzdrževanje CS1: samodejni prevod datuma (povezava)
Nambisan, Satish (Julij 2002). »Designing Virtual Customer Environments for New Product Development: Toward a Theory«. The Academy of Management Review. Zv. 27, št. 3. str. 392. doi:10.2307/4134386. ISSN 0363-7425.

doi.org

Buttle, Francis (18. februar 2004). »Customer Relationship Management«. doi:10.4324/9780080472430. {{navedi revijo}}: Sklic magazine potrebuje|magazine= (pomoč)
Reinartz, Werner; Krafft, Manfred; Hoyer, Wayne D. (Avgust 2004). »The Customer Relationship Management Process: Its Measurement and Impact on Performance«. Journal of Marketing Research. Zv. 41, št. 3. str. 293–305. doi:10.1509/jmkr.41.3.293.35991. ISSN 0022-2437.
Zeng, Yun E.; Wen, H. Joseph; Yen, David C. (Marec 2003). »Customer relationship management (CRM) in business‐to‐business (B2B) e‐commerce«. Information Management & Computer Security. Zv. 11, št. 1. str. 39–44. doi:10.1108/09685220310463722. ISSN 0968-5227.
Bolton, Ruth N. (Februar 1998). »A Dynamic Model of the Duration of the Customer's Relationship with a Continuous Service Provider: The Role of Satisfaction«. Marketing Science. Zv. 17, št. 1. str. 45–65. doi:10.1287/mksc.17.1.45. ISSN 0732-2399.
Fornell, Claes (Januar 1992). »A National Customer Satisfaction Barometer: The Swedish Experience«. Journal of Marketing. Zv. 56, št. 1. str. 6. doi:10.2307/1252129. ISSN 0022-2429.
Mithas, Sunil; Krishnan, M.S.; Fornell, Claes (Oktober 2005). »Why Do Customer Relationship Management Applications Affect Customer Satisfaction?«. Journal of Marketing. Zv. 69, št. 4. str. 201–209. doi:10.1509/jmkg.2005.69.4.201. ISSN 0022-2429.
»The Last Word«. Journal of Business Strategy. Zv. 22, št. 3. Marec 2001. str. 48–48. doi:10.1108/eb040174. ISSN 0275-6668.
Richards, Keith A.; Jones, Eli (april 2008). »Customer relationship management: Finding value drivers«. Industrial Marketing Management. Zv. 37, št. 2. str. 120–130. doi:10.1016/j.indmarman.2006.08.005. ISSN 0019-8501.{{navedi revijo}}: Vzdrževanje CS1: samodejni prevod datuma (povezava)
»Chemistry is right between powder coating supplier and coater«. Focus on Powder Coatings. Zv. 2006, št. 10. Oktober 2006. str. 5–6. doi:10.1016/s1364-5439(06)70613-x. ISSN 1364-5439.
Matignon, Randall (1. marec 2007). »Data Mining Using SAS® Enterprise Miner™«. doi:10.1002/9780470171431. {{navedi revijo}}: Sklic magazine potrebuje|magazine= (pomoč)
MacGillivray (september 2008). »Time-Saving Benefits of Intravital Staining«. Journal of Histotechnology. doi:10.1179/014788808794748377. ISSN 0147-8885.{{navedi revijo}}: Vzdrževanje CS1: samodejni prevod datuma (povezava)
Nambisan, Satish (Julij 2002). »Designing Virtual Customer Environments for New Product Development: Toward a Theory«. The Academy of Management Review. Zv. 27, št. 3. str. 392. doi:10.2307/4134386. ISSN 0363-7425.

dynamicsuser.net

»Navision Solutions 3.00 - History of Navision, from PC-Plus to Business Central - Dynamics 365 Business Central/NAV User Group«. Dynamics User Group (v angleščini). Arhivirano iz prvotnega spletišča dne 3. junija 2021. Pridobljeno 3. junija 2021.

enterpriseappstoday.com

»A Dozen Simple Ways to Improve Customer Relations - Enterprise Apps Today«. www.enterpriseappstoday.com. Pridobljeno 6. junija 2021.

finance.si

»Soočenje najbolj prepoznavnih CRM-jev v Sloveniji - www.finance.si«. www.finance.si. Pridobljeno 6. junija 2021.

forbes.com

Columbus, Louis (28. maj 2016). »2015 Gartner CRM Market Share Analysis Shows Salesforce In The Lead, Growing Faster Than Market«. Forbes. Pridobljeno 22. avgusta 2016.
Columbus, Louis (22. maj 2015). »Gartner CRM Market Share Update: 47% Of All CRM Systems Are SaaS-Based, Salesforce Accelerates Lead«. Forbes. Pridobljeno 22. avgusta 2016.
Columbus, Louis (6. maj 2014). »Gartner CRM Market Share Update: 41% Of CRM Systems Are SaaS-based, Salesforce Dominating Market Growth«. Forbes. Pridobljeno 22. avgusta 2016.
Columbus, Louis (26. april 2013). »2013 CRM Market Share Update: 40% Of CRM Systems Sold Are SaaS-Based«. Forbes. Pridobljeno 22. avgusta 2016.

forrester.com

»The Forrester Wave™: CRM Suites For Enterprise Organizations, Q4 2016«. www.forrester.com. Pridobljeno 3. junija 2021.

gartner.com

»Gartner Says Worldwide Customer Experience and Relationship Management Software Market Grew 15.6% in 2018«. Gartner (v angleščini). Pridobljeno 8. maja 2020.

google.si

books.google.si

Jha, Lakshman (2008). Customer Relationship Management: A Strategic Approach (v angleščini). Global India Publications. ISBN 978-81-907211-2-7.
Buttle, Francis; Maklan, Stan (11. februar 2015). Customer Relationship Management: Concepts and Technologies (v angleščini). Routledge. ISBN 978-1-317-65476-6.

hbr.org

»Unlock the Mysteries of Your Customer Relationships«. Harvard Business Review. 1. julij 2014. ISSN 0017-8012. Pridobljeno 3. junija 2021.

hcltech.com

CRM Trends in Insurance Industry Arhivirano 2021-07-17 na Wayback Machine.CRM Trends in Insurance Industry: April 2010

hybridtp.ie

»Integrating your Phone Systems with your CRM - Manage your Sales and Customer Effectively - Hybrid TP«. Hybrid TP (v ameriški angleščini). Arhivirano iz prvotnega spletišča dne 4. junija 2021. Pridobljeno 30. novembra 2015.

intrix.si

»Mobilni CRM dviguje prodajo na novo raven«. INTRIX CRM. 11. april 2016. Pridobljeno 6. junija 2021.

nojitter.com

»How Context Sits at Intersection of CRM, ACD | No Jitter«. www.nojitter.com (v angleščini). Pridobljeno 3. junija 2021.

oblikovanje.com

»CRM - upravljanje odnosov s strankami«. Oblikovanje.com (v angleščini). Pridobljeno 3. junija 2021.

pcworld.com

Put Cloud CRM to Work PC World: April 2010

sap.com

wiki.scn.sap.com

»ERP SD - ERP Operations - Community Wiki«. wiki.scn.sap.com. Arhivirano iz prvotnega spletišča dne 3. junija 2021. Pridobljeno 3. junija 2021.

smallbizcrm.com

»The cries from various markets for dedicated CRM solutions are finally getting heard«. Smallbizcrm (v angleščini). Pridobljeno 3. junija 2021.

smartcrm.gmbh

»SMARTCRM, the CRM system from specialists - from pros for pros«. SMARTCRM (v ameriški angleščini). Pridobljeno 3. junija 2021.

strategy-business.com

Brown, Tom. »What's Your Relational Intelligence?«. strategy+business (v angleščini). Pridobljeno 3. junija 2021.

streetdirectory.com

»CRM History: The Evolution Of Better Customer Service«. www.streetdirectory.com. Pridobljeno 3. junija 2021.

techcrunch.com

Oracle Buys Cloud-based Customer Service Company RightNow For $1.5 Billion Techcrunch: 24 October 2011

techtarget.com

whatis.techtarget.com

»What is sales force automation (SFA)? - Definition from WhatIs.com«. WhatIs.com (v angleščini). Pridobljeno 3. junija 2021.

searchcustomerexperience.techtarget.com

»What is CRM (customer relationship management)?«. SearchCustomerExperience (v angleščini). Pridobljeno 3. junija 2021.

web.archive.org

»ERP SD - ERP Operations - Community Wiki«. wiki.scn.sap.com. Arhivirano iz prvotnega spletišča dne 3. junija 2021. Pridobljeno 3. junija 2021.
»Navision Solutions 3.00 - History of Navision, from PC-Plus to Business Central - Dynamics 365 Business Central/NAV User Group«. Dynamics User Group (v angleščini). Arhivirano iz prvotnega spletišča dne 3. junija 2021. Pridobljeno 3. junija 2021.
»arhivska kopija«. www.crmsoftware.com. Arhivirano iz prvotnega spletišča dne 3. junija 2021. Pridobljeno 3. junija 2021.
CRM Trends in Insurance Industry Arhivirano 2021-07-17 na Wayback Machine.CRM Trends in Insurance Industry: April 2010
»Integrating your Phone Systems with your CRM - Manage your Sales and Customer Effectively - Hybrid TP«. Hybrid TP (v ameriški angleščini). Arhivirano iz prvotnega spletišča dne 4. junija 2021. Pridobljeno 30. novembra 2015.

worldcat.org

Reinartz, Werner; Krafft, Manfred; Hoyer, Wayne D. (Avgust 2004). »The Customer Relationship Management Process: Its Measurement and Impact on Performance«. Journal of Marketing Research. Zv. 41, št. 3. str. 293–305. doi:10.1509/jmkr.41.3.293.35991. ISSN 0022-2437.
»Unlock the Mysteries of Your Customer Relationships«. Harvard Business Review. 1. julij 2014. ISSN 0017-8012. Pridobljeno 3. junija 2021.
Zeng, Yun E.; Wen, H. Joseph; Yen, David C. (Marec 2003). »Customer relationship management (CRM) in business‐to‐business (B2B) e‐commerce«. Information Management & Computer Security. Zv. 11, št. 1. str. 39–44. doi:10.1108/09685220310463722. ISSN 0968-5227.
Bolton, Ruth N. (Februar 1998). »A Dynamic Model of the Duration of the Customer's Relationship with a Continuous Service Provider: The Role of Satisfaction«. Marketing Science. Zv. 17, št. 1. str. 45–65. doi:10.1287/mksc.17.1.45. ISSN 0732-2399.
Fornell, Claes (Januar 1992). »A National Customer Satisfaction Barometer: The Swedish Experience«. Journal of Marketing. Zv. 56, št. 1. str. 6. doi:10.2307/1252129. ISSN 0022-2429.
Mithas, Sunil; Krishnan, M.S.; Fornell, Claes (Oktober 2005). »Why Do Customer Relationship Management Applications Affect Customer Satisfaction?«. Journal of Marketing. Zv. 69, št. 4. str. 201–209. doi:10.1509/jmkg.2005.69.4.201. ISSN 0022-2429.
»The Last Word«. Journal of Business Strategy. Zv. 22, št. 3. Marec 2001. str. 48–48. doi:10.1108/eb040174. ISSN 0275-6668.
Richards, Keith A.; Jones, Eli (april 2008). »Customer relationship management: Finding value drivers«. Industrial Marketing Management. Zv. 37, št. 2. str. 120–130. doi:10.1016/j.indmarman.2006.08.005. ISSN 0019-8501.{{navedi revijo}}: Vzdrževanje CS1: samodejni prevod datuma (povezava)
»Chemistry is right between powder coating supplier and coater«. Focus on Powder Coatings. Zv. 2006, št. 10. Oktober 2006. str. 5–6. doi:10.1016/s1364-5439(06)70613-x. ISSN 1364-5439.
MacGillivray (september 2008). »Time-Saving Benefits of Intravital Staining«. Journal of Histotechnology. doi:10.1179/014788808794748377. ISSN 0147-8885.{{navedi revijo}}: Vzdrževanje CS1: samodejni prevod datuma (povezava)
Nambisan, Satish (Julij 2002). »Designing Virtual Customer Environments for New Product Development: Toward a Theory«. The Academy of Management Review. Zv. 27, št. 3. str. 392. doi:10.2307/4134386. ISSN 0363-7425.

zdnet.com

Greenberg, Paul. »How customer data platforms can benefit your business«. ZDNet (v angleščini). Pridobljeno 3. junija 2021.