SERVQUAL (Vietnamese Wikipedia)

Analysis of information sources in references of the Wikipedia article "SERVQUAL" in Vietnamese language version.

refsWebsite

Global rank Vietnamese rank

120^th place

240^th place

researchgate.net

Parasuraman, A, Ziethaml, V. and Berry, L.L., "SERVQUAL: A Multiple- Item Scale for Measuring Consumer Perceptions of Service Quality' Journal of Retailing, Vo. 62, no. 1, 1988, pp 12-40 <online:https://www.researchgate.net/publication/225083802_SERVQUAL_A_multiple-_Item_Scale_for_measuring_consumer_perceptions_of_service_quality>