Alfonso, González-Herrero; Smith, Suzanne. Crisis Communications Management on the Web: How Internet-Based Technologies are Changing the Way Public Relations Professionals Handle Business Crises. Journal of Contingencies and Crisis Management. 2008, 16 (3): 143–153. S2CID 235263431. doi:10.1111/j.1468-5973.2008.00543.x.
Alfonso, González-Herrero; Smith, Suzanne. Crisis Communications Management on the Web: How Internet-Based Technologies are Changing the Way Public Relations Professionals Handle Business Crises. Journal of Contingencies and Crisis Management. 2008, 16 (3): 143–153. S2CID 235263431. doi:10.1111/j.1468-5973.2008.00543.x.