Crisis communication (English Wikipedia)

Bundy, J.; Pfarrer, M. D.; Short, C. E.; Coombs, W. T. (2017). "Crises and crisis management: Integration, interpretation, and research development". Journal of Management. 43 (6): 1661–1692. doi:10.1177/0149206316680030. S2CID 152223772.
Reynolds, Barbara; Seeger, Matthew W. (2005-02-23). "Crisis and Emergency Risk Communication as an Integrative Model". Journal of Health Communication. 10 (1): 43–55. CiteSeerX 10.1.1.475.2836. doi:10.1080/10810730590904571. ISSN 1081-0730. PMID 15764443. S2CID 16810613.
Maines, David R. (2000). "The Social Construction of Meaning". Contemporary Sociology. 29 (4): 577–584. doi:10.2307/2654557. JSTOR 2654557. S2CID 62900803.
Coombs, W. Timothy (2004). "Impact of past crises on current crisis communications: Insights from: Situational crisis communication theory". Journal of Business Communication. 41 (3): 265–289. doi:10.1177/0021943604265607. hdl:10818/19239. S2CID 154326081.
Coombs, W.Timothy (1995). "Choosing the right words the development of guidelines for the selection of the "appropriate" crisis-response strategies". Management Communication Quarterly. 8 (4): 447–476. doi:10.1177/0893318995008004003. S2CID 146500170.
Liu, Brooke Fisher (2011). "How publics respond to crisis communication strategies: The interplay of information form and source". Public Relations Review. 37 (4): 345–353. doi:10.1016/j.pubrev.2011.08.004. S2CID 53489869.
Schwarz, Andreas (2012). "Stakeholder attributions in crises: the effects of covariation information and attributional inferences on organizational reputation". International Journal of Strategic Communication. 6 (2): 174–195. doi:10.1080/1553118X.2011.596869. S2CID 145650806.
Frandsen, Finn; Johansen, Winni (2013), "Rhetorical Arena (Crisis Theory)", Encyclopedia of Public Relations, Sage Publications, Inc., pp. 798–800, doi:10.4135/9781452276236.n431, ISBN 9781452240794, retrieved 2020-02-16
Raupp, Juliana (2019-11-01). "Crisis communication in the rhetorical arena". Public Relations Review. 45 (4): 101768. doi:10.1016/j.pubrev.2019.04.002. ISSN 0363-8111. S2CID 159425608.
Auer, Matthew (2021). "Covid-19 crisis communications: The challenge for environmental organizations". Environmental Science and Policy. 115: 151–155. doi:10.1016/j.envsci.2020.08.009. PMC 9040368. PMID 35499037. S2CID 226340084.
Claeys, An-Sofie; Cauberghe, V. (2012). "Crisis response and crisis timing strategies, two sides of the same coin". Public Relations Review. 38: 83–88. doi:10.1016/J.PUBREV.2011.09.001. S2CID 154849884.
Alfonso, González-Herrero; Smith, Suzanne (2008). "Crisis Communications Management on the Web: How Internet-Based Technologies are Changing the Way Public Relations Professionals Handle Business Crises". Journal of Contingencies and Crisis Management. 16 (3): 143–153. doi:10.1111/j.1468-5973.2008.00543.x. S2CID 235263431.
Claeys, An-sofie; Cauberghe, Verolien (2012). "Crisis response and crisis timing strategies, two sides of the same coin". Public Relations Review. 38: 83–88. doi:10.1016/j.pubrev.2011.09.001.
Spence, P. R.; Lachlan, K. A.; Omilion-Hodges, L.; Goddard, A.K. (2014). "Being First Means Being Credible? Examining the Impact of Message Source on Organizational Reputation". Communication Research Reports. 31: 124–130. doi:10.1080/08824096.2013.846259. S2CID 59479591.
Kim, S.; Lee, Jeong-Hyeon (2022). "How to maximize the effectiveness of stealing thunder in crisis communication: the significance of follow-up actions and transparent communication". Corporate Communications. 27 (3): 425–440. doi:10.1108/ccij-04-2021-0047. S2CID 243818535.
Claeys, An-Sofie (2017). "Better safe than sorry: Why organizations in crisis should never hesitate to steal thunder". Business Horizons. 60 (3): 305–311. doi:10.1016/J.BUSHOR.2017.01.003. S2CID 157122720.
Kiambi, Dane; Shafer, A (March 3, 2016). "Corporate Crisis Communication: Examining the Interplay of Reputation and Crisis Response Strategies". Mass Communication and Society. 19 (2): 127–148. doi:10.1080/15205436.2015.1066013. S2CID 146232284.
Claeys, An-sofie; Cauberghe, Verolien (2012). "Crisis response and crisis timing strategies, two sides of the same coin". Public Relations Review. 38: 83–88. doi:10.1016/j.pubrev.2011.09.001.
Benson, James A. (1988). "Crisis revisited: An analysis of strategies used by Tylenol in the second tampering episode". Central States Speech Journal. 39 (1): 49–66. doi:10.1080/10510978809363234.
Benoit, William L. (1997). "Image repair discourse and crisis communication". Public Relations Review. 23 (2): 177–186. doi:10.1016/s0363-8111(97)90023-0.
Williams, David E.; Treadaway, Glenda (1992). "Exxon and the Valdez accident: A failure in crisis communication". Communication Studies. 43 (1): 56–64. doi:10.1080/10510979209368359.
Blaney, Joseph R.; Benoit, William L.; Brazeal, LeAnn M. (2002). "Blowout!: Firestone's image restoration campaign". Public Relations Review. 28 (4): 379–392. doi:10.1016/s0363-8111(02)00163-7.
Veil, Shari R.; Sellnow, Timothy L.; Petrun, Elizabeth L. (2012). "Hoaxes and the Paradoxical Challenges of Restoring Legitimacy: Dominos' Response to Its YouTube Crisis". Management Communication Quarterly. 26 (2): 322–345. doi:10.1177/0893318911426685. S2CID 145786248.
Benoit, W. L. (2018). "Crisis and Image Repair at United Airlines: Fly the Unfriendly Skies". Journal of International Crisis and Risk Communication Research. 1: 11–26. doi:10.30658/jicrcr.1.1.2.

elegantthemes.com

Pietroluongo, Lindsay (2020-04-18). "Situational Crisis Communication Theory: What You Need to Know". Elegant Themes Blog. Retrieved 2023-04-21.

gutenbergpr.com

Barrera, Andria. "When Public Scrutiny Requires Crisis Communications". Gutenberg Communications. Archived from the original on 14 March 2016. Retrieved 28 February 2014.

handle.net

hdl.handle.net

Coombs, W. Timothy (2004). "Impact of past crises on current crisis communications: Insights from: Situational crisis communication theory". Journal of Business Communication. 41 (3): 265–289. doi:10.1177/0021943604265607. hdl:10818/19239. S2CID 154326081.

heinonline.org

Sherowski, Elizabeth (1996). "Hot Coffee, Cold Cash: Making the Most of Alternative Dispute Resolution in High-Stakes Personal Injury Lawsuits". J. On Disp. Resol. 521. Retrieved 28 February 2014.

icma.org

"10 Ways to Manage Crisis Communications During the COVID-19 Pandemic". 27 April 2020.

inquiriesjournal.com

Selzer, Jacob H. (2013). "Pay for Play: Analysis of the Image Restoration Strategies of High Profile College Athletes". Elon Journal of Undergraduate Research in Communications. 4 (2).

instituteforpr.org

Coombs, W. Timothy (2014-09-23). "Crisis Management and Communications".

jstor.org

Maines, David R. (2000). "The Social Construction of Meaning". Contemporary Sociology. 29 (4): 577–584. doi:10.2307/2654557. JSTOR 2654557. S2CID 62900803.

managementjournal.info

De Wolf, Daniel; Mejri, Mohamed (2013). "Crisis communication failures: The BP Case Study". International Journal of Advances in Management and Economics. 2 (2): 48–56. Retrieved 28 February 2014.

mckinsey.com

"A leader's guide to crisis communication during coronavirus | McKinsey".

newcastle.edu.au

novaojs.newcastle.edu.au

Zafra, Norman; Maydell, Elena (2018-04-30). "Facing the information void: A case study of Malaysia Airlines' media relations and crisis communication during the MH370 disaster". Asia Pacific Public Relations Journal. 19: 41–65. ISSN 1839-8227.
Howell, Gwyneth V. J. (2015). "MH370 All lives lost: the 'Black Swan' Disaster Confirmed with a 26 Word Txt". Asia Pacific Public Relations Journal. 16 (1): 8–21. ISSN 1839-8227.

nih.gov

pubmed.ncbi.nlm.nih.gov

Reynolds, Barbara; Seeger, Matthew W. (2005-02-23). "Crisis and Emergency Risk Communication as an Integrative Model". Journal of Health Communication. 10 (1): 43–55. CiteSeerX 10.1.1.475.2836. doi:10.1080/10810730590904571. ISSN 1081-0730. PMID 15764443. S2CID 16810613.
Auer, Matthew (2021). "Covid-19 crisis communications: The challenge for environmental organizations". Environmental Science and Policy. 115: 151–155. doi:10.1016/j.envsci.2020.08.009. PMC 9040368. PMID 35499037. S2CID 226340084.

ncbi.nlm.nih.gov

Auer, Matthew (2021). "Covid-19 crisis communications: The challenge for environmental organizations". Environmental Science and Policy. 115: 151–155. doi:10.1016/j.envsci.2020.08.009. PMC 9040368. PMID 35499037. S2CID 226340084.

pepperdine.edu

digitalcommons.pepperdine.edu

Bundy, J.; Pfarrer, M. D.; Short, C. E.; Coombs, W. T. (2017). "Crises and crisis management: Integration, interpretation, and research development". Journal of Management. 43 (6): 1661–1692. doi:10.1177/0149206316680030. S2CID 152223772.

prsa.org

Jacques, Amy. "Domino's delivers during crisis: The company's step-by-step response after a vulgar video goes viral". The Strategist. Retrieved 28 February 2014.

psu.edu

citeseerx.ist.psu.edu

Reynolds, Barbara; Seeger, Matthew W. (2005-02-23). "Crisis and Emergency Risk Communication as an Integrative Model". Journal of Health Communication. 10 (1): 43–55. CiteSeerX 10.1.1.475.2836. doi:10.1080/10810730590904571. ISSN 1081-0730. PMID 15764443. S2CID 16810613.

researchgate.net

Jin, Yan; Pang, Augustine; Cameron, Glen T. (2012). "The role of emotions in crisis responses: Inaugural test of the integrated crisis mapping (ICM) model". Journal of Public Relations Research.

sagepub.com

sk.sagepub.com

Frandsen, Finn; Johansen, Winni (2013), "Rhetorical Arena (Crisis Theory)", Encyclopedia of Public Relations, Sage Publications, Inc., pp. 798–800, doi:10.4135/9781452276236.n431, ISBN 9781452240794, retrieved 2020-02-16

semanticscholar.org

api.semanticscholar.org

Bundy, J.; Pfarrer, M. D.; Short, C. E.; Coombs, W. T. (2017). "Crises and crisis management: Integration, interpretation, and research development". Journal of Management. 43 (6): 1661–1692. doi:10.1177/0149206316680030. S2CID 152223772.
Reynolds, Barbara; Seeger, Matthew W. (2005-02-23). "Crisis and Emergency Risk Communication as an Integrative Model". Journal of Health Communication. 10 (1): 43–55. CiteSeerX 10.1.1.475.2836. doi:10.1080/10810730590904571. ISSN 1081-0730. PMID 15764443. S2CID 16810613.
Maines, David R. (2000). "The Social Construction of Meaning". Contemporary Sociology. 29 (4): 577–584. doi:10.2307/2654557. JSTOR 2654557. S2CID 62900803.
Coombs, W. Timothy (2004). "Impact of past crises on current crisis communications: Insights from: Situational crisis communication theory". Journal of Business Communication. 41 (3): 265–289. doi:10.1177/0021943604265607. hdl:10818/19239. S2CID 154326081.
Coombs, W.Timothy (1995). "Choosing the right words the development of guidelines for the selection of the "appropriate" crisis-response strategies". Management Communication Quarterly. 8 (4): 447–476. doi:10.1177/0893318995008004003. S2CID 146500170.
Liu, Brooke Fisher (2011). "How publics respond to crisis communication strategies: The interplay of information form and source". Public Relations Review. 37 (4): 345–353. doi:10.1016/j.pubrev.2011.08.004. S2CID 53489869.
Schwarz, Andreas (2012). "Stakeholder attributions in crises: the effects of covariation information and attributional inferences on organizational reputation". International Journal of Strategic Communication. 6 (2): 174–195. doi:10.1080/1553118X.2011.596869. S2CID 145650806.
Raupp, Juliana (2019-11-01). "Crisis communication in the rhetorical arena". Public Relations Review. 45 (4): 101768. doi:10.1016/j.pubrev.2019.04.002. ISSN 0363-8111. S2CID 159425608.
Auer, Matthew (2021). "Covid-19 crisis communications: The challenge for environmental organizations". Environmental Science and Policy. 115: 151–155. doi:10.1016/j.envsci.2020.08.009. PMC 9040368. PMID 35499037. S2CID 226340084.
Claeys, An-Sofie; Cauberghe, V. (2012). "Crisis response and crisis timing strategies, two sides of the same coin". Public Relations Review. 38: 83–88. doi:10.1016/J.PUBREV.2011.09.001. S2CID 154849884.
Alfonso, González-Herrero; Smith, Suzanne (2008). "Crisis Communications Management on the Web: How Internet-Based Technologies are Changing the Way Public Relations Professionals Handle Business Crises". Journal of Contingencies and Crisis Management. 16 (3): 143–153. doi:10.1111/j.1468-5973.2008.00543.x. S2CID 235263431.
Spence, P. R.; Lachlan, K. A.; Omilion-Hodges, L.; Goddard, A.K. (2014). "Being First Means Being Credible? Examining the Impact of Message Source on Organizational Reputation". Communication Research Reports. 31: 124–130. doi:10.1080/08824096.2013.846259. S2CID 59479591.
Kim, S.; Lee, Jeong-Hyeon (2022). "How to maximize the effectiveness of stealing thunder in crisis communication: the significance of follow-up actions and transparent communication". Corporate Communications. 27 (3): 425–440. doi:10.1108/ccij-04-2021-0047. S2CID 243818535.
Claeys, An-Sofie (2017). "Better safe than sorry: Why organizations in crisis should never hesitate to steal thunder". Business Horizons. 60 (3): 305–311. doi:10.1016/J.BUSHOR.2017.01.003. S2CID 157122720.
Kiambi, Dane; Shafer, A (March 3, 2016). "Corporate Crisis Communication: Examining the Interplay of Reputation and Crisis Response Strategies". Mass Communication and Society. 19 (2): 127–148. doi:10.1080/15205436.2015.1066013. S2CID 146232284.
Veil, Shari R.; Sellnow, Timothy L.; Petrun, Elizabeth L. (2012). "Hoaxes and the Paradoxical Challenges of Restoring Legitimacy: Dominos' Response to Its YouTube Crisis". Management Communication Quarterly. 26 (2): 322–345. doi:10.1177/0893318911426685. S2CID 145786248.

stevefogg.com

"4 Important Crisis Communications Lessons from the United Airlines PR Disaster". 2017-04-13.

theprcode.wordpress.com

McCarthy, Elizabeth (2013-04-02). "Crisis Management Case Study: BP Oil Spill". The PR Code. Retrieved 28 February 2014.

thepublicityagency.com

"Mayor of Toronto Rob Ford: A lesson of what not to do in crisis public relations | PR Firm - The Publicity Agency". thepublicityagency.com. Archived from the original on 2016-06-24.

web.archive.org

Barrera, Andria. "When Public Scrutiny Requires Crisis Communications". Gutenberg Communications. Archived from the original on 14 March 2016. Retrieved 28 February 2014.
"Top 3 marijuana claims your clients will likely make". Archived from the original on 2017-04-14. Retrieved 2017-04-13.
"Mayor of Toronto Rob Ford: A lesson of what not to do in crisis public relations | PR Firm - The Publicity Agency". thepublicityagency.com. Archived from the original on 2016-06-24.

worldcat.org

search.worldcat.org

Reynolds, Barbara; Seeger, Matthew W. (2005-02-23). "Crisis and Emergency Risk Communication as an Integrative Model". Journal of Health Communication. 10 (1): 43–55. CiteSeerX 10.1.1.475.2836. doi:10.1080/10810730590904571. ISSN 1081-0730. PMID 15764443. S2CID 16810613.
Fearn-Banks, Kathleen (2017). Crisis communications : a casebook approach (Fifth ed.). New York, NY. ISBN 978-1-138-92373-7. OCLC 914225291.{{cite book}}: CS1 maint: location missing publisher (link)
Ulmer, Robert R.; Sellnow, Timothy L.; Seeger, Matthew W. (2014-01-09). Effective crisis communication : moving from crisis to opportunity (Third ed.). Thousand Oaks, California. ISBN 9781452257518. OCLC 855491795.{{cite book}}: CS1 maint: location missing publisher (link)
Frandsen, Finn (2017). Organizational crisis communication. Johansen, Winni. London: SAGE Publications. ISBN 978-1-4462-9706-3. OCLC 966654886.
Raupp, Juliana (2019-11-01). "Crisis communication in the rhetorical arena". Public Relations Review. 45 (4): 101768. doi:10.1016/j.pubrev.2019.04.002. ISSN 0363-8111. S2CID 159425608.
Benoit, William L. (2014-10-15). Accounts, excuses, and apologies : image repair theory and research (Second ed.). Albany. ISBN 978-1-4384-5400-9. OCLC 893439325.{{cite book}}: CS1 maint: location missing publisher (link)
Zafra, Norman; Maydell, Elena (2018-04-30). "Facing the information void: A case study of Malaysia Airlines' media relations and crisis communication during the MH370 disaster". Asia Pacific Public Relations Journal. 19: 41–65. ISSN 1839-8227.
Howell, Gwyneth V. J. (2015). "MH370 All lives lost: the 'Black Swan' Disaster Confirmed with a 26 Word Txt". Asia Pacific Public Relations Journal. 16 (1): 8–21. ISSN 1839-8227.

worldcat.org

Fearn-Banks, Kathleen (2017). Crisis communications : a casebook approach (Fifth ed.). New York, NY. ISBN 978-1-138-92373-7. OCLC 914225291.{{cite book}}: CS1 maint: location missing publisher (link)