Operations management for services (English Wikipedia)

Analysis of information sources in references of the Wikipedia article "Operations management for services" in English language version.

refsWebsite

Global rank English rank

7doi.org

2^nd place

6archive.org

6^th place

3hbr.org

2,754^th place

1,686^th place

2nih.gov

4^th place

2bls.gov

1,863^rd place

1,311^th place

2worldcat.org

5^th place

1esan.edu.pe

low place

1asq.org

low place

8,897^th place

1columbia.edu

488^th place

374^th place

archive.org (Global: 6^th place; English: 6^th place)

Bell, Daniel (1973). The coming of post-industrial society; a venture in social forecasting. New York: Basic Books. ISBN 978-0465012817.
Russell, Roberta; Taylor, Bernard (2011). Operations Management: Creating Value Along the Supply Chain, 7th ed. New York: John Wiley & Sons. p. 191. ISBN 978-0-470-52590-6.
Schlesinger, James L. Heskett; W. Earl Sasser; Leonard A. (1997). The service profit chain : how leading companies link profit and growth to loyalty, satisfaction, and value. New York, NY: Free Press. ISBN 978-0684832562.{{cite book}}: CS1 maint: multiple names: authors list (link)
Berry, Valarie A. Zeithaml, A. Parasuraman, Leonard L. (1990). Delivering quality service : balancing customer perceptions and expectations. New York: Free Press. ISBN 9780029357019.{{cite book}}: CS1 maint: multiple names: authors list (link)
Gilchrist, Warren (1976). Statistical Forecasting. London: John Wiley & Sons. ISBN 978-0471994022.
Thompson, Gerald E. (1982). Management Science: An Introduction to Modern Quantitative Analysis and Decision Making. New York: McGraw-Hill. ISBN 978-0070643604.

asq.org (Global: low place; English: 8,897^th place)

"Malcolm Baldrige National Quality Award (MBNQA)". ASQ. Retrieved 2017-03-15.

bls.gov (Global: 1,863^rd place; English: 1,311^th place)

Richard Henderson (2015). "Industry employment and output projections to 2024 : Monthly Labor Review". U.S. Bureau of Labor Statistics. Retrieved 2017-03-15.
Fisk, Donald M. (2003-01-30). "American Labor in the Twentieth Century" (PDF). www.bls.gov. U.S. Bureau of Labor Statistics. Retrieved 2017-03-15.

columbia.edu (Global: 488^th place; English: 374^th place)

www0.gsb.columbia.edu

Talluri, K; van Ryzin, G (1999). "Revenue Management: Research Overview and Prospects" (PDF). Transportation Science. 33 (2): 233–256. doi:10.1287/trsc.33.2.233.

doi.org (Global: 2^nd place; English: 2^nd place)

Chase, Richard; Tansik, David (1983). "The Customer Contact Model for Organizational Design". Management Science. 29 (9): 1037–1050. doi:10.1287/mnsc.29.9.1037.
Collier, David; Meyer, Susan (1998). "A Service Positioning Matrix". International Journal of Operations & Production Management. 18 (2): 1223–1244. doi:10.1108/01443579810236647.
Leite, Higor dos Reis; Vieira, Guilherme Ernani (September 2015). "Lean philosophy and its applications in the service industry: a review of the current knowledge". Production. 25 (3): 529–541. doi:10.1590/0103-6513.079012.
Harvey, J (1998). "Service quality: a tutorial". Journal of Operations Management. 16 (5): 583–597. doi:10.1016/S0272-6963(97)00026-0. ISSN 0272-6963.
Maxham, James G. III (October 2001). "Service Recovery's Influence on Consumer Satisfaction, Word-of-Mouth and Purchase Intentions". Journal of Business Research. 54: 11–24. doi:10.1016/S0148-2963(00)00114-4.
Baker, Tim; Collier, David (2005). "The Economic Payout Model for Service Guarantees". Decision Sciences. 36 (2): 197–220. doi:10.1111/j.1540-5414.2005.00071.x.
Talluri, K; van Ryzin, G (1999). "Revenue Management: Research Overview and Prospects" (PDF). Transportation Science. 33 (2): 233–256. doi:10.1287/trsc.33.2.233.

esan.edu.pe (Global: low place; English: low place)

jefas.esan.edu.pe

Nyeck, Simon; Morales, Miguel; Ladhari, Riadh; Pons, Frank (December 2002). "10 years of service quality measurement: reviewing the use of the SERVQUAL instrument". Journal of Economics, Finance and Administrative Science. 7 (13).

hbr.org (Global: 2,754^th place; English: 1,686^th place)

Meyer, Christopher; Schwager, Andre (February 2007). "Understanding Customer Experience". Harvard Business Review. 85 (2): 116–26, 157. PMID 17345685.
Shostack, Lynn (1984). "Designing Services that Deliver". Harvard Business Review. 62 (1): 133–139.
Hart, Christopher W.L. (July 1988). "The Power of Unconditional Service Guarantees". Harvard Business Review: 54–62.

nih.gov (Global: 4^th place; English: 4^th place)

pubmed.ncbi.nlm.nih.gov

Meyer, Christopher; Schwager, Andre (February 2007). "Understanding Customer Experience". Harvard Business Review. 85 (2): 116–26, 157. PMID 17345685.
Hart, Christopher; Heskett, James; Sasser, W. Earl Jr. (1990). "The Profitable Art of Service Recovery". Harvard Business Review. 68 (4): 148–56. PMID 10106796.

worldcat.org (Global: 5^th place; English: 5^th place)

search.worldcat.org

Levitt, Theodore (1972). "The Production-Line Approach to Service". Harvard Business Review. 50 (4): 41–52. OCLC 45573321.
Harvey, J (1998). "Service quality: a tutorial". Journal of Operations Management. 16 (5): 583–597. doi:10.1016/S0272-6963(97)00026-0. ISSN 0272-6963.

Operations management for services (English Wikipedia)

archive.org (Global: 6th place; English: 6th place)

asq.org (Global: low place; English: 8,897th place)

bls.gov (Global: 1,863rd place; English: 1,311th place)

columbia.edu (Global: 488th place; English: 374th place)