Ho, William (1999). "Organizational transformation for service excellence in a public hospital in Hong Kong". Managing Service Quality. 9 (6). MCB University Press: 383–388. doi:10.1108/09604529910287792. ISSN0960-4529.
ha.org.hk
www3.ha.org.hk
"History". Prince of Wales Hospital. Retrieved 4 August 2014.
Ho, William (1999). "Organizational transformation for service excellence in a public hospital in Hong Kong". Managing Service Quality. 9 (6). MCB University Press: 383–388. doi:10.1108/09604529910287792. ISSN0960-4529.